Elevēo - Košice Branch

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There is no better way to describe the working atmosphere than to hear from your colleagues. 🤩😎

Eleveo Engineering

The events in Ukraine have deeply saddened us over the last few days. To our colleagues (regardless of nationality), partners, and customers, you have our support during this challenging time. Eleveo is giving CZK 500,000 donation this month to help purchase supplies for the people of Ukraine.

Eleveo company joined the “Live IT project” in cooperation with the Technical University of Košice, in which very skilled students with our help managed to create an interesting project called "EkoTrek - Ecological way of transport to the workplace". The main focus of the project was to create a web application to monitor the "environmentality" of transportation to or from the workplace. Individuals or teams can compete with each other, who is more eco-friendly. The project was therefore aimed at highlighting the seriousness of the situation regarding planet pollution and promoting the use of alternative, and mainly eco-friendly means of transportation.

Great praise for the successful completion of the project belongs to the students of Technical University Košice, namely: Natália Demčáková, Matúš Bartko, Jakub Kopčo, Alex Jakubko, Michal Kormaník.
Congratulations on promotion to the finals among the best projects out of a total of 42 projects!

Information about the Live IT project can be found here: https://kpi.fei.tuke.sk/sk/content/zive-it-projekty
EkoTrek app: https://www.youtube.com/watch?v=g4eZdfdz49s

42 EkoTrek - Ekologický spôsob dopravy na pracovisko Prezentačné video tímového projektu v spolupráci so spoločnosťou Eleveo.

Jaroslav Kondor on LinkedIn: #eleveo #zoominternational #eleveokosice HYDRA – pôvodný tím, zaujímavá pozícia, lákavé technológie ! Tím Hydra od svojho začiatku rieši development a zároveň rebuilding rôznych services tak,...

ABOUT TEAM
Team alpha is responsible for workforce management development.

Workforce management ensures that properly trained people are working optimized schedules to answer contacts with the highest resulting service level. Activities include forecasting, scheduling, communicating schedules to people, and real-time changes made "on the fly" to meet changing circumstances. In order to accurately predict and schedule the correct number of people for a contact center, a specialized application like Eleveo WFM can be employed to automate the process.

Team Alpha includes the Product Owner, Scrum Master, Techwriter, and Development team (actually: 4 Backend developers, 3 Frontend developers, 1 Dev Ops engineer, and 2 QAs).

WHAT WILL YOU DO
Verify the quality and performance of the products in addition to troubleshooting/rectifying any existing errors or defects. Analyze the product under various working conditions (based on predefined requirements) and confirm that the product delivers those requirements. Design test strategy and cover delivery of the entire team with automated tests to automatically check those acceptance criteria and critical user scenarios are met, while also constantly refactoring code base and updating the automated test coverage for existing components of the product. Primary team responsibilities include: on-time delivery, merged in VCS, covered by Unit tests, ITDB test, properly tested (e2e tests, performance tests, ..), etc. in order to meet both acceptance and inherent DoD (Definition Of Done) criteria.

ABOUT TEAM
Team Omega was formed to create integrations with CCaaS providers and subsequent (contact center related) data collection needed for further usage/evaluation in Eleveo applications (WFM, WFO).
The ultimate goal is to provide easy-to-setup integration with customer’s cloud contact center systems and provide a seamless experience to its data transfer.
In the future, the team’s focus will be moved also to HR and different CRM systems.
Team Omega includes the Product Owner, Scrum Master, Techwriter, and Development team (actually: 2 Backend developers and 1 QA).

WHAT WILL YOU DO
Verify the quality and performance of the products in addition to troubleshooting/rectifying any existing errors or defects. Analyze the product under various working conditions (based on predefined requirements) and confirm that the product delivers those requirements. Design test strategy and cover delivery of the entire team with automated tests to automatically check those acceptance criteria and critical user scenarios are met, while also constantly refactoring code base and updating the automated test coverage for existing components of the product. Primary team responsibilities include: on-time delivery, merged in VCS, covered by Unit tests, ITDB test, properly tested (e2e tests, performance tests, ..), etc. in order to meet both acceptance and inherent DoD (Definition Of Done) criteria.

We are looking for a passionate Software Engineer to design, develop and deploy the software solution. Software Engineer responsibilities include ex*****on on PM (Product Management) department requirements, defining system functionality and writing code in various programming languages, frameworks, databases and technologies like Java, scripting, Spring, Angular, React, Docker, Kubernetes, Helm and many others.

As a DevOps engineer you will manage the IT infrastructure for your development team, support them and help them achieve the goal. You will be also responsible for build infrastructure, improvements and ex*****on of stability process. Concurrently with this cloud service and online monitoring, set up and deploy the changes provided by development team.

One of the main goals is to provide excellent service support to existing customers and business partners. Our Support Engineers are delivering day-to-day substantial front-end for customers via email and/or phone to answer questions, collect information and resolve issues, reported by the customers. Thus number of our customers is rapidly growing, we are looking for Support Engineer to join our team.

We are looking for a passionate Frontend developer to design, develop and deploy the scalable and automated software solution based on clear PM’s requirements from the scratch in creative working environment.
Today's contact centers are more complex & expensive to run than ever before. Eleveo simplifies contact center operations, providing critical insights faster, enabling you to optimize forecasting, operational excellence & agent engagement.
Do you want to participate on this? … If you say YES, then this might be your job.

We are looking for a passionate Software Engineer to design, develop and deploy the software solution - SW engineers together with SW architect design the solution including delivery and deployment. Software Engineer responsibilities include ex*****on on PM department requirements, defining system functionality and writing code in various programming languages, like Java, C++, scripting, and many others.

Why Eleveo is the Best WFO choice for contact centers A video from the Elevēo CEO about why Eleveo is an exceptional choice for contact centers looking for a WFO solution.

Danko Bočev, Eleveo: Zmeny v Zoom International priniesli značku Eleveo - INDEX MAG Zoom International prešiel v Košiciach rebrandingom. V rozhovore nám novú značku Eleveo priblížil nový manažment - D. Bočev a J. Kondor.