Idaho Office of the Attorney General

🔍 Ever felt unsure about a purchase or encountered a misleading ad? That's where we step in! Your voice matters – report issues to us today!

Did you know...

The Consumer Protection Division is part of the Office of the Attorney General, dedicated to safeguarding your consumer rights! Our division enforces not only the Consumer Protection Act but also crucial laws like the Idaho Telephone Solicitation Act, Idaho Pay-Per-Telephone Call Act, Idaho Charitable Solicitation Act, and Idaho Competition Act. Learn more about how these laws protect you and your community on our website.

Scammers are on the prowl, but we've got tips to keep them at bay:

🏖️ Never pay for "prize" vacations

🔒 Use a credit card for travel spending

🔍 Stay informed with Consumer Alerts and share them

Let's make this summer scam-free! Report any scams at www.ReportFraud.ftc.gov

Hello, summer. Goodbye, scammers. The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

📜 Ever wondered about the roots of consumer protection in the US and Idaho? It all began with a commitment to fairness and transparency. In the US, the movement gained momentum in the early 20th century, leading to landmark legislation like the Federal Trade Commission Act and the Food and Drug Act.

In Idaho, our journey to protect consumers started with the establishment of laws tailored to our state's needs, ensuring your rights are upheld in every transaction. From the Idaho Consumer Protection Act to specific regulations safeguarding against deceptive practices, we're here to ensure you have a fair and secure marketplace experience.

Stay informed about your rights – knowledge is power!

Have you been keeping up with the Federal Trade Commission's Consumer Protection Alerts? They've been your trusted companion for a while now, keeping you informed about scams, deceptive practices, and ways to safeguard your finances.

From identity theft to misleading ads, these alerts provide essential tips and updates on spotting and reporting suspicious activities. We're committed to sharing some of these important alerts with you regularly to ensure you stay informed and protected.

Sign up for FTC Consumer Protection Alerts here: https://consumer.ftc.gov/ – because knowledge is your best defense!

🛡️ Wondering what the Consumer Protection Division is all about? We're here to ensure your rights as consumers are protected! From fair pricing to product safety, we've got you covered. Stay tuned to learn more about how we work for you.

As we celebrate the birth of our nation, let’s remember the values of freedom and independence that define us. On this day in 1776, the Declaration of Independence was adopted, marking the beginning of a new era of liberty and rights that make our country great.

This Independence Day, while enjoying fireworks, barbecues, and family gatherings, we want to remind you of your consumer rights and to ensure your celebrations are safe and scam-free.

🎇 Lighting fireworks?
• Buy fireworks from licensed and reputable vendors. Avoid buying from individuals or unverified online sources.

🛍️ Shopping online?
• Use secure websites (look for "https://" in the URL) for decorations, party supplies, or fireworks.
• Be cautious of deals that seem too good to be true. Verify the authenticity of websites and sellers.

🏖️ Going on a trip?
• Look up reviews for hotels, Airbnb rentals, and other accommodations to ensure they are reputable and safe.
• Understand refund policies and buy from authorized sellers.

🎵 Attending a big concert?
• Only buy event tickets from authorized sellers or the official event website to avoid counterfeit tickets.
• Review the refund and cancellation policies before purchasing tickets.

🛒 Shopping plans?
• Be cautious of phishing attempts, especially via email or social media, offering holiday discounts or deals.

If you encounter any suspicious activity or scams, report them to the appropriate authorities or consumer protection agencies.

Let’s honor the spirit of independence by staying informed and vigilant. Our commitment is to protect your rights and ensure a safe, enjoyable holiday for everyone. Wishing you a safe and happy 4th of July! 🗽

Happy Statehood Day, Idahoans!

From the rugged peaks of the Bitterroot Range to the winding Snake River, Idaho's landscapes have captivated generations with their breathtaking beauty.

On this significant date, July 3rd, 1890, Idaho proudly became the 43rd state of the United States, marking a milestone in our history and our commitment to progress.

As we commemorate this occasion, let's also remember the importance of consumer protection in our state. Upholding the principles of justice, equality, and opportunity for all Idahoans includes safeguarding consumers from fraud, scams, and unfair practices.

Let's pledge to be vigilant consumers and to support initiatives that promote transparency, fairness, and accountability in the marketplace.

That's a Wrap on Our Solar Smart Series!

And there you have it, folks! We've reached the end of our Solar Smart Series, where we've shed light on everything you need to know before making the switch to solar power. Let’s do a quick recap:

✅ We explored the pros and cons of solar power.
🔍 Stressed the importance of due diligence.
🚪 Warned against door-to-door sales risks.
💡 Clarified the truth about tax credits.
🔌 Guided you through integrating solar with your local power company.
👥 Explained dealing with multiple entities.
⏳ Reminded you of your right to cancel.

Remember, knowledge is power. If you have any further questions or need assistance, don't hesitate to reach out to the Consumer Protection Division at 208-334-2424. Thank you for joining us on this solar journey!

Idaho’s Residential Solar Energy System Disclosure Act: https://legislature.idaho.gov/statutesrules/idstat/Title48/T48CH18/

🔌 Navigating Solar Integration and Your Right to Cancel

Navigating Local Power Companies: Understanding how solar integrates with your local power company is crucial. From net metering policies to potential grid connection issues, be prepared for the dynamics between your solar system and the existing power infrastructure.

Dealing with Multiple Entities: Going solar often involves dealing with multiple companies. From sales to installation to financing and beyond, it's essential to clarify the roles and responsibilities of each entity involved in your solar journey.

Right to Cancel: In Idaho, you have a right to cancel any home solicitation sale until midnight of the third business day under the Idaho Consumer Protection Act. This Buyer’s Right to Cancel provision gives you the opportunity to reconsider your decision if you have second thoughts or feel pressured into a deal.

Wrapping Up National Internet Safety Month!

As we close out National Internet Safety Month, let’s focus on safe browsing habits:

Part 3: Know the Red Flags
• Look for HTTPS: Ensure websites are secure before entering personal info.
• Avoid public Wi-Fi for sensitive transactions: Use a secure connection whenever possible.
• Be wary of pop-ups and ads: They can be phishing attempts or malware.

Continue practicing these tips year-round to keep your digital life secure. General

🚪 Door-to-Door Caution and Tax Credit Truths

Door-to-Door Caution: Did you know that most cities require a solicitor license for door-to-door sales? Protect yourself from potential scams by asking to see this license before engaging with any salesperson. Don’t let anyone bully you into saying yes; your peace of mind is worth it.

Tax Credit Truths: Misrepresentation of tax credits can lead to disappointment and financial strain. Know your rights and ensure that any incentives promised are legitimate and accurately presented. Always verify with a tax professional before committing.

BREAKING NEWS: $700 Million Settlement with Johnson & Johnson!

Idaho Attorney General Raúl Labrador, along with 42 other AGs, secured a $700 million settlement with Johnson & Johnson over the marketing of talc-based products. J&J will stop selling these products in the U.S. due to health risk allegations.

Attorney General Labrador stated: “We have reached a landmark settlement with Johnson & Johnson ensuring the company will take effective steps to protect consumers from potentially hazardous ingredients. Standing up for consumers in Idaho is a priority for my office, and I’m proud of the attorneys in our Consumer Protection Division that worked hard to see this case successfully resolved.”

As part of the settlement, Idaho will receive $5,765,502. which will go into the Consumer Protection Fund. This settlement is pending judicial approval.

This is the seventh major settlement won by the Idaho Attorney General’s Office since 2023. These include:

• $74 million settlement with the to***co industry
• $2 million settlement with Tempoe LLC, an advertising leasing company
• $1.6 million settlement with Publicis Health for opioid marketing
• $76 million settlement with Walgreens and others for opioid distribution
• $892,000 settlement with TurboTax (direct to Idaho consumers)
• $920,000 settlement with Indivior, the manufacturer of Suboxone

Read more here: https://www.ag.idaho.gov/newsroom/attorney-general-labrador-and-42-other-states-reach-landmark-700-million-settlement-against-johnson-johnson-over-misleading-safety-claims/

Happy Father's Day! To all the amazing dads out there, today is a day to celebrate YOU! Whether you're a father, stepfather, grandfather, or a father figure, your love and guidance make a world of difference. As you celebrate this special day, here are a few tips to ensure your gifts are safe and reliable:

🛍 Shop Smart: When buying gifts, make sure you're purchasing from reputable retailers. Check reviews and ratings before making a purchase.
🔒 Stay Secure: Be cautious of online deals that seem too good to be true. Avoid clicking on suspicious links and always ensure the website is secure (look for "https" in the URL).
🔍 Read the Fine Print: Before buying that perfect gadget or tool, read the return and warranty policies. It’s important to know your rights in case the product isn’t as expected.
🛠 Product Safety: If you're gifting items like power tools or electronics, ensure they meet safety standards and are used according to the manufacturer’s instructions.
📞 Need Help? If you encounter any issues with a purchase, don't hesitate to contact us at 208-334-2424 or www.ag.idaho.gov. We're here to protect your consumer rights.

Enjoy your day and thank you for all that you do!

Reminder: Tomorrow is World Elder Abuse Awareness Day 📅

On June 15th, we come together to raise awareness about the critical issue of elder abuse. Our seniors deserve to live with dignity, respect, and security, free from any form of abuse or exploitation.

At the Consumer Protection Division, we are committed to safeguarding the rights and well-being of older adults in our community. Elder abuse can take many forms, including financial exploitation, physical harm, emotional mistreatment, and neglect. It's important to recognize the signs and know how to take action.

🔍 Recognize the Signs:
• Unexplained injuries or changes in behavior
• Sudden changes in financial situations
• Withdrawal from usual activities or social interactions
• Poor hygiene or unsafe living conditions

🛡️ Take Action:
• Report any suspicions of abuse to local authorities or adult protective services
• Stay connected with older adults in your life and community
• Educate yourself and others about elder abuse prevention

Let's honor our elders by ensuring they feel valued, safe, and protected. If you suspect elder abuse or need assistance here are the contacts:

1. Call or file an online report at Adult Protective Services (APS). If you would like to be kept anonymous, call APS at 208-334-3833. A name must be given with an online report format and can be completed here: https://idaho.getcare.com/consumer/adult_protective_services_report.php
2. If it is an abuse case within a long-term care facility, Ombudsman is a great resource. They specialize in mistreatment of residents in nursing homes. Online resources: https://aging.idaho.gov/stay-safe/ombudsman-2/
3. Senior Medicare Patrol for Medicare Fraud: 208-736-2122 or https://doi.idaho.gov/shiba/medicare-fraud-complaints/
4. If it is an emergency, call 911

Join us tomorrow in making a difference. 💙

✅ Due Diligence of Solar Power

Pros of Solar Power: Let’s start with the positives. Solar energy may reduce your electricity bills, decrease your carbon footprint, and potentially increase the value of your home. But remember, always weigh the benefits against your specific circumstances.

Due Diligence Matters: Before signing any contracts or agreements, do your homework. Research different solar companies, compare quotes, and read reviews. Don't hesitate to ask for references or examples of past installations to ensure you're dealing with a reputable provider. Take the time to read the contract thoroughly and get a copy of everything you sign.

Almost midway through National Internet Safety Month!

Part 2: Your personal information is valuable. Protect it with these simple steps:
✅Be cautious with emails: Don’t open links or attachments from unknown sources.
✅Secure your devices: Keep software and antivirus programs up to date.
✅Use two-factor authentication: Add an extra layer of security to your accounts.

Remember, staying informed is the first step to staying safe. Share these tips with your friends and family!

Are You Ready to Go Solar?

Thinking about harnessing the power of the sun to lighten your energy bills? Before you make that leap onto the solar bandwagon, there are some essential things you need to know. We're sharing a series of posts to guide you through the ins and outs of going solar, brought to you by the Consumer Protection Division.

From the bright side of solar benefits to the shadows of potential pitfalls, we've got you covered. Follow our page and join us as we shine a light on everything you need to know about going solar responsibly and confidently. ☀️

Idaho’s Residential Solar Energy System Disclosure Act: https://legislature.idaho.gov/statutesrules/idstat/Title48/T48CH18/

🌐 Welcome to National Internet Safety Month! 🌐

At the Consumer Protection Division, we’re dedicated to helping you stay safe online. Throughout this month, we'll share tips and resources to protect your personal information and stay secure while browsing the internet.

Part 1: Strong Passwords Matter 🔒

Create strong, unique passwords for each of your online accounts. Use a mix of letters, numbers, and special characters. Consider using a password manager to keep track of them all securely.

Stay tuned for more tips and spread the word!

Mark your calendars for June 6!

Learn about how to keep yourself and your loved ones safe from scams.

Register by scanning the QR code or visit
https://idahocaregiveralliance.com/

Congratulations to all students, parents, and educators as we wrap up another successful school year! 📚🍎 As the academic year comes to a close, let's ensure that our focus on consumer protection doesn't take a vacation. It's also a great time to teach our kids about staying savvy and informed about their consumer rights. Whether it's shopping for summer essentials or planning for the next academic adventure, understanding how to avoid scams and make wise purchasing decisions is essential. We are here to support you and your family year-round. Wishing everyone a safe and happy summer break!

Memorial Day and the Poppy

Have you seen red poppies on Memorial Day and wondered why?

The famous red poppy finds its origins on the battlefields of World War I. After the conflict, this unassuming flower became a symbol of remembrance and respect for those who bravely served their country. The association between the red poppy and Memorial Day can be attributed to the poem "In Flanders Fields" by Lieutenant Colonel John McCrae. He was moved by the sight of poppies blooming among the graves of fallen soldiers, forever linking the red poppy with the reverence of Memorial Day.

Beyond its symbolism of remembrance and honor, the red poppy also underscores the importance of consumer protection, particularly in the realm of charitable giving. Organizations selling poppies or soliciting donations, it's crucial to exercise caution and ensure that our contributions truly support veterans and their families.
Tips for Responsible Giving:
1. Research the Organization: Before making a donation or purchasing poppies, research the organization behind the fundraising effort. One way to do this is by checking reputable websites to verify the organization's reputation and track record, here are some examples:
•Better Business Bureau (BBB) Wise Giving Alliance: https://give.org/
•Charity Navigator: https://www.charitynavigator.org/
•GuideStar: https://www.guidestar.org/
2. Ask Questions: Want to know about how donations will be utilized and the specific programs or services they support, it’s ok to ask questions.
3. Donate Directly: Consider donating directly to well-established veterans' organizations or programs that offer direct assistance to veterans and their families.

It's National Older Americans Month! Our Attorney General Consumer Protection Division stands strong in our commitment to safeguarding seniors against financial exploitation and fraud. Let's celebrate the wisdom and contributions of our older adults while ensuring they're protected from scams.

Understanding Landlord-Tenant Dynamics in Idaho

Navigating landlord-tenant relationships can be complex, but knowing where to turn for guidance is key. Here's a breakdown of the role played by Idaho's Attorney General's Consumer Protection Division:

What We Can Do:
📘 Education and Information: We're here to help educate about your rights and responsibilities under Idaho law regarding lease agreements, security deposits, and eviction procedures.
🔍 Investigation of Unlawful Practices: Allegations of deceptive practices? We've got your back. We investigate claims that violate Idaho's consumer protection laws.
🤝 Mediation and Dispute Resolution Guidance: While we don't mediate every dispute, we try to guide parties toward resolution.

What We Can't Do:
❌ Enforcement of Landlord-Tenant Laws: While we enforce Idaho’s consumer-protection laws, we neither defend nor prosecute eviction lawsuits.
🚫 Individual Legal Representation: We cannot represent either tenants or landlords in these disputes.
📝 Regulation of Rent or Lease Terms: Rental prices and lease terms aren't within our jurisdiction.

For further assistance, here are some resources for landlords and tenants:
🔗 Idaho Legal Aid Services, Inc.: www.idaholegalaid.org
📖 Landlord and Tenant Manual:https://www.ag.idaho.gov/content/uploads/2023/07/LandlordTenant.pdf
🏛 Courts Assistance Office: https://courtselfhelp.idaho.gov/
📞 Idaho State Bar Referral Service: (208) 334-4500 or visit www.isb.idaho.gov
🏠 Idaho Housing and Finance Association: https://www.idahohousing.com/

While we're here to help, remember to reach out to local housing authorities or legal aid for tailored assistance. Your rights matter! 🏠

Here at the Attorney General's Consumer Protection Division, we're proud to honor and recognize the brave men and women who serve our country. From safeguarding our freedoms to protecting our communities, their sacrifices deserve our utmost respect and gratitude.

Throughout this month, let's take the time to express our appreciation for our military members, veterans, and their families. They are the embodiment of courage, resilience, and selflessness.

Protecting our seniors is a top priority! This National Older Americans Month let's work together to empower older adults with knowledge about consumer rights and how to recognize and report scams. We're here to support and advocate for our elderly community members.

Mother's Day Weekend is here! As we prepare to celebrate the wonderful moms in our lives this weekend, let's also take a moment to reflect on the importance of protecting them from scams and fraud. At the Attorney General Consumer Protection Division, we're dedicated to ensuring that mothers and families are equipped with the knowledge and tools to stay safe in the marketplace. This Mother's Day, show your love by empowering the moms you cherish with information about consumer rights and how to spot and report scams. Together, let's make sure they can shop with confidence and peace of mind. To all the amazing moms out there, we appreciate you today and every day! 💐

During Small Business Week, let's celebrate and recognize the vital role consumers play in supporting small businesses. Here's how you can contribute:
🛍️ Show appreciation for the entrepreneurial spirit and dedication of small businesses.
🔒 Be mindful of consumer protection measures to ensure fair competition and trust between businesses and consumers.
💼 Support small businesses by choosing to shop locally and responsibly.
💪 Share positive experiences with small businesses on social media and recommend them to friends and family.
🌟 Together, let's build a community where small businesses thrive, and consumers shop with confidence!

Happy World Password Day! It is crucial to recognize the significance of robust passwords in protecting our online identities and personal data.

Here are some quick tips to ensure your passwords are as secure as possible:
1. Use a unique password for each of your accounts.
2. Make your passwords complex by using a combination of letters, numbers, and special characters.
3. Avoid using easily guessable information like birthdays or pet names.
4. Consider using a reputable password manager to securely store and manage your passwords.

Remember, your online security is paramount, and taking simple steps like these can go a long way in protecting yourself from cyber threats. Stay safe, stay secure!

Small businesses are the backbone of our economy, driving innovation, creating jobs, and enriching our communities. This week let's celebrate the resilience and dedication of small business owners across Idaho. To all the entrepreneurs, dreamers, and risk-takers shaping our local economies, thank you for your hard work and contributions. The Consumer Protection Division is here to support small businesses and ensure fair competition. Let's continue to thrive together!