GMS CONNECT

How's your customer service? Feeling like there's never enough time to improve it? 🤔 Let GMS Connect take care of all your contact center needs, so you can focus on what matters most.

We'll help you achieve better results with less stress. 😊

Lets Chat!

Discover how you can reduce costs by 35% to 55% with our call center solutions compared to in-house operations. Start saving without compromising on quality or service!

Ready to maximize efficiency and cut costs? Let's talk!

Open enrollment is upon us, and now is the time to ensure your member onboarding process is seamless, efficient, and exceptional. With GMS Connect, experience state-of-the-art call center solutions tailored to elevate your customer care to new heights. Don't let this crucial period pass without the best support in the industry.

New Monday. New Week. New Goal. Let's seize the day and make this week our best yet! Remember, every step forward brings us closer to success. Let's crush those goals together!

GMS Connect is a premier call center with locations in Orlando and Ft. Lauderdale. Our live agents are available to support your business needs, and we're actively seeking new partnerships. Let us help you elevate your customer service and operational efficiency. Join forces with us and experience the GMS Connect advantage!

Nearly 500,000 people in Virginia were removed from Medicaid due to not meeting financial eligibility requirements. To qualify, individuals must have an income at or below 80% of the federal poverty level. Factors such as economic improvements and reduced unemployment rates may have contributed to the decline in Medicaid enrollees.

Nearly 500,000 people kicked off Medicaid As of this month, more than 480,000 Virginia residents had been disenrolled from the state's health care coverage.

Tired of missing important calls and losing potential clients? With GMS Connect's professional call center services, you'll never have to worry about missed opportunities again. Our team ensures every call is answered promptly, providing top-notch customer service that leaves a lasting impression.

Stay connected, keep your customers happy, and grow your business with GMS Connect. Let us handle the calls, so you can focus on what matters most.

As open enrollment approaches, ensuring a smooth and efficient member onboarding process is crucial. At GMS Connect, we understand the importance of making this transition seamless for both you and your members. Our dedicated call center solutions are designed to support you every step of the way. Whether you need assistance with high call volumes, member inquiries, or overall onboarding, we’ve got you covered. Let’s make this enrollment season the best yet!

🌟 Motivational Monday 🌟

Your success isn't a stroke of luck; it's built into the routine you commit to every single day. At GMS Connect, we believe that consistency and dedication are the keys to achieving greatness.

Make each day count, and watch how your daily habits shape your future success! 💪

✨ Be Kind. We believe in fostering a culture of kindness—toward ourselves, each other, and our valued customers. Kindness is the foundation of our interactions and the key to building lasting relationships.

✔️ Be Correct. Accuracy matters. We strive to get it right the first time, taking ownership of our actions and delivering the best customer service experience possible. Being correct means being reliable and trustworthy.

✅ Be Complete. We honor our commitments—to our callers, our clients, and each other. Completing our tasks with diligence ensures that every interaction is seamless and that we meet or exceed expectations.

Together, these values drive our success and define our approach to excellence.

🌟 At GMS Connect, WE CAN BE THE SPARK you need to create POSITIVE CUSTOMER EXPERIENCES! 🔥✨

Let's transform the way your customers connect with your brand. Together, we'll light up the path to success!

Outsourcing is a game-changer for small businesses! 🌟 It allows you to focus on what you do best, while experts handle the rest. Whether it's customer service, marketing, or IT support, outsourcing can streamline your operations and boost your efficiency. Don't spread yourself too thin—let us help you thrive! 💼💪

"The most important thing is to try and inspire people so that they can be great in whatever they want to do." - Kobe Bryant

At GMS Connect, we believe in the power of inspiration. By connecting, mentoring, and supporting our community, we empower individuals to pursue their dreams and achieve greatness. Together, we're creating a network where ambition meets opportunity, and every goal is within reach.

Let us help you!

Embrace the power of diversity! Working with people who are different from you isn’t just about broadening your horizons—it's about challenging your mind to break free from old habits and think in new, innovative ways. When you step out of your comfort zone, you sharpen your performance and unlock your true potential. Let's start this week with an open mind and a willingness to grow! 🚀💡

🚀 Looking to boost your business growth and free up valuable time? Partner with GMS Connect, a leader in the call center industry!

🌟 Generate high-quality leads while we handle your customer interactions with excellence. Let us be the voice of your brand! 📞✨

🌟 At GMS Connect, we firmly believe in putting the customer first. Every interaction is an opportunity to deliver satisfaction and build lasting relationships. We’re dedicated to turning every experience into a positive one because our customers deserve nothing less. 💼✨

In today’s fast-paced healthcare environment, providing exceptional patient care is more critical than ever. By partnering with a top healthcare BPO like GMS Connect, you can ensure your medical call center services are HIPAA compliant, efficient, and patient-focused. Our expert team is dedicated to enhancing your patient experience while you focus on what matters most—delivering quality care.

Discover how outsourcing can transform your practice.

🚀 Partner with GMS Connect: Your Leading Call Center Solution! 🚀

Are you ready to elevate your customer service experience? GMS Connect, a premier call center, is seeking dynamic partners to join our network. Benefit from our cutting-edge technology, exceptional team, and unparalleled service.

Let's connect and grow together! 🌟

Dream big, aim high, and never stop believing in yourself. Every great achievement starts with a dream. Embrace your aspirations and take bold steps towards making them a reality. Remember, the journey of growth and success begins with a single step. 🌱✨

A "computer error" and inaccurate data from third-party vendors caused Florida to wrongfully strip Medicaid coverage from residents, including new mothers, who were denied postpartum care. Will Roberts, a consultant with Florida’s Department of Children and Families, confirmed the issues in federal testimony, which supported plaintiffs in a class-action lawsuit. This lawsuit alleges Florida violated patients’ rights by removing medical coverage without proper notice. The problems stemmed from a "computer system problem" in the software used jointly with Deloitte Consulting LLP, which failed to update Medicaid eligibility from two months to twelve months postpartum, as legislated in 2021. Consequently, eligible women were automatically deemed ineligible, unaware of their right to challenge the decision.

Public health advocates, like Florida Policy Institute CEO Sadaf Knight, suspected improper implementation of the Medicaid expansion since its inception. Knight emphasized the importance of competent implementation for legislative changes to benefit families. Roberts revealed the state became aware of the glitch in April 2023, which continued to affect some women. Moreover, Florida faced other system errors during the "unwinding" process post-COVID-era emergency rule, impacting Medicaid eligibility criteria like household size and income. Plaintiffs allege the state also violated due process by not providing adequate information on eligibility decisions. Calls for a legislative hearing on Medicaid policy implementation have been made, highlighting the need for updated systems and staff training.

https://www.tampabay.com/news/florida-politics/2024/07/30/florida-computer-error-wrongly-removed-people-medicaid-per-testimony-court-case/

Florida ‘computer error’ wrongly removed people from Medicaid, per testimony in court case At least some Florida women were denied Medicaid coverage that they were entitled to after giving birth.

Have you considered partnering with a call center to take your customer service to the next level?

Our well-established call centers in Fort Lauderdale and Orlando are now open for new partnerships!

Here’s why partnering with us is a game-changer:

🌟 Bilingual Agents: Communicate effectively with your diverse customer base with our team of professional bilingual agents
🌟 Multiple Verticals: We can handle any vertical, from healthcare and finance to retail and more.

🌟 Customer-Centric Approach: Our dedicated agents are trained to provide exceptional customer service, enhancing your brand's reputation.

🌟 Advanced Reporting: Our call centers are equipped with customized reporting, ensuring efficient and reliable service.

Partnering with our experienced call centers means expanding your reach, improving customer interactions, and enhancing your overall business performance. Don’t miss this opportunity to elevate your business.

Contact us today to learn more about how our Fort Lauderdale and Orlando call centers can support your growth and success!

You can only discover new oceans if you have the courage to lose sight of the shore. 🌊✨ GMS Connect believes in the power of positivity and motivation, wishing you a Happy Hump Day!

Call centers are embracing cutting-edge technology, including CRM systems, analytics tools, and automation solutions. These advancements boost operational efficiency and deliver critical insights. 🌐📊🤖

🌟 Good morning from all of us at GMS Connect! 🌟

As we kick off a new week, we hope your coffee is strong and your Monday is wonderfully short. Remember, every Monday is a fresh start filled with new opportunities. Let's make it a great week together! ☕✨

In today’s fast-paced business world, efficient customer service is key to success. That’s where GMS Connect comes in! As a leader in call center services, we provide top-notch solutions to meet your business needs. Let us handle your customer interactions while you focus on what you do best.

🌟 Why Choose GMS Connect?

- Professional and trained agents
- 24/7 customer support
- Customized service plans
- Enhanced customer satisfaction

Don’t miss out on the opportunity to elevate your customer service game! Reach out to us today.

Old Mindset, Old Results. New Mindset, New Results!

At GMS Connect, we believe that positivity and a fresh perspective are the keys to success. We are dedicated to uplifting our employees and fostering an environment where innovative thinking thrives. It's time to break free from the past and embrace a future filled with new opportunities and achievements. Join us on this journey of transformation!

At GMS Connect, we guarantee accuracy and efficient call handling. Each message we deliver contains the exact information you need. With all contact information programmed into our script, we eliminate wasted time looking it up. Your practice is unique, and we are flexible in designing a program tailored to your specific needs. We value the opportunity to assist with your call handling and will never forget the trust you place in us.

Top Reason to Hire a Call Center: Customer Satisfaction

A well-managed call center is key to delivering exceptional customer service. This leads to higher customer satisfaction, which contributes to customer loyalty and a positive brand perception. Investing in a call center ensures that your customers receive the attention and support they deserve.

Let's embrace the fresh opportunities that come with the start of a new week. It's the perfect time to set new goals and make strides towards achieving them. Remember, each day is a chance to be better than yesterday. Stay positive, stay focused, and let's make this week amazing!

Small businesses thrive on excellent customer service and efficient operations. Call center services play a crucial role in achieving these goals by providing 24/7 access to trained professionals specializing in customer care. This ensures your customers receive timely and effective support, enhancing their overall experience with your business.

Additionally, call centers offer scalable solutions at a fraction of the cost, making them an affordable option for growing businesses. By outsourcing customer service, small businesses can focus on their core competencies, such as product development and marketing, without being bogged down by the demands of customer support. This strategic move allows for more streamlined operations and greater potential for growth.