Twisted Rootz Natural Hair Care Salon

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How to visit a reopened hair salon: 6 mistakes to avoid

Experts break down the common mistakes clients might unintentionally make on their first visit back to the salon.

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June 12, 2020, 3:32 PM EDT / Source: TODAY

By Chrissy Callahan

After months of making do with quarantine haircuts, many of us are looking forward to a refreshing trim or root touch-up. Salons across the country are finally reopening, but returning to indoor venues can feel a bit nerve wracking if you're not sure what to expect.

TODAY Style consulted several hair experts to find out everything you need to know before your next appointment. With their insight, you'll be ready and prepared for your next cut or color.

Salons are trying to limit the number of people in the building at any given time.

1. Don't show up with guests

Hair salons are social places, and clients occasionally bring a friend along for moral support if they're making a major beauty change. But with new social distancing rules in place, your plus one will have to stay at home or, at the very least, wait in your car.

"In order to keep traffic in the salon to a minimum, many salons are choosing not only to close their waiting areas, but also limit the amount of people inside the salon. This means that the only person allowed to attend an appointment is the one getting their hair done," celebrity hairstylist Sally Hershberger said.

That rule applies for kiddos, too, even if they're less likely to spread coronavirus. "There will be clients who may not be able to find a babysitter and know they can’t bring kids, yet still will because that’s how badly they want their hair done. Even if that client is a regular, they must follow the new guidelines to protect everyone," celebrity hairstylist Cheryl Bergamy said.

2. Don't linger or plan to pay with cash

In the wake of the coronavirus pandemic, salons have had to make some fundamental adjustments to the salon experience . For starters, most of them aren't allowing walk-ins and some may ask you to pay in credit to avoid handling cash. You should also plan on spending less time in the salon before your appointment. "Some salons are asking clients to wait in their car when they arrive and are then opting to text or call them when it's time to come in for services," said Gina Rivera, hair artist and creator or Colours by Gina and Phenix Salon Suites.

You may be asked to wait in your car for certain parts of your appointment. "Many salons are backed up with appointments, so salon owners have to be mindful of not only how many customers need to be seen in a day, but the proximity of these clients. By asking clients to wait in a different area while their color is processing, new customers can be seen without increasing the volume inside of the salon," Hershberger said.

While salons are adjusting to their new normal and trying to welcome as many clients as possible, it's also wise to avoid lingering for too long. "After not seeing your stylist for a few months, it may be tempting to have a 20 minute catch-up conversation before the service even starts. Try to save that until after the consultation is complete and the service is underway. Time is always money and time is limited so please be considerate," said Nick Stenson, L’Oreal Matrix artistic director and SVP salon services at Ulta Beauty.

Your local salon should be implementing increased safety measures.

3. Avoid salons that aren't taking health seriously

Your health is of the utmost importance, so salons across the country are working overtime to implement increased safety measures. You also have a right to know what your local salon has planned, so don't feel shy about asking. "Check with your salon prior to your appointment so there are no surprises when you arrive," Rivera said.

Not sure what to look out for? Some common safety measures include additional distance between stylist chairs, staggered appointments and less clients in the salon at any given time. "Salon owners should also be wiping down equipment between appointments, washing their hands frequently and wearing masks. If you notice that a salon is not wiping down equipment between guests and is allowing very full waiting rooms, this may not be the right salon for you," Rivera said.

4. Don't expect the same prices

Much like restaurants, hair salons have been hit hard by the coronavirus pandemic. After being closed for several months, they're trying to play catch-up to stay afloat. So don't be surprised if the prices have changed since you last got a cut and color. "Many salons weren’t able to get loans during the pandemic, so increased prices can help financially stabilize them," Hershberger said.

After being closed for several months, salons may have to adjust their usual prices.

As part of the staggered reopening process, salons now have to front the cost of increased safety measures and take fewer clients than normal. "Salons' earning potential could be severely reduced as compared to the time before the pandemic. They are now dealing with increased fixed operating costs in addition to limited availability to take clients with walk-in restrictions," Stenson said.

After months without hair services, most clients will require a bit of extra TLC from stylists, so make sure to tip well if you can. "Generous tips could be make or break business for stylist and salons during this time. By including an extra 5% or more in your tip, you help cover the costs of protective gear and the time your stylist has to spend on sanitation to keep their salon environment safe for all," Stenson said.

5. Don't show up with symptoms, even mild ones

Most salons are taking health and safety matters seriously, but customers also have a role to play in preventing the spread of coronavirus. So before heading out for your hair service, make sure to review your salon's guidelines and show up with a face mask and clean hands. "It's important for all clients to match every effort that their stylist/salons are making to keep them safe," Stenson said.

The most important thing you can do is stay healthy before your appointment and stay home if you're feeling sick. "While we are all happy to be back at the salon, going to the salon while you are feeling under the weather can be very dangerous. Along with staying home if you’re sick, customers should consider staying home if they believe that they have been potentially exposed to anyone that has the virus," Hershberger said.

Try to enjoy a little bit of TLC, even if you're nervous about returning to the salon.

6. Don't forget to be patient with your stylist

It's normal to have mixed feelings about heading back to the salon right now. After all, none of us are sure what to expect until we get there. But after months of quarantine, you've earned a bit of TLC, so enjoy the moment and extend extra kindness to your stylist.

"I’ve always thought of salons to be an experience — not just a place to get your hair done. My staffers and I have developed close relationships with our clients, and though we have to interact at a distance, we are so happy that we can provide the safest and most positive experience for all of our customers," Hershberger said. "Whether it’s catching up on life during quarantine over a haircut or talking about the latest news during a balayage, we couldn't be happier to be able to see everyone again!"

Greetings all,

The scheduling site is now open. There will be more appointments made available for the first 2 weeks of June (6/1-6/15) over the next several days.

www.naturalhairgreensboro.com

Unfortunately, if you cannot utilize the online booking site, there will be a 3-7 day wait for replies to text appointment requests.
Please take that into account when making your request via text.

Thank you for your continued patience and stay safe!

Twisted Rootz Hair Care Salon Dear valued customers, Unfortunately, due to the recent COVID-19 outbreak we are currently closed and unable to take bookings at this time. This is a difficult time for our business, so we thank you for your patience and support. For our customers who've asked how they can continue to support our bu...

Greetings all!

We are anxiously waiting for the day that we can re-open. (Yay!!)

The executive order has been extended for salons in the state of NC. Salons are part of Phase 2. This means that we may not be open until the end of May.

As soon as we get the ok that we are allowed to re-open, I will post on the Twisted Rootz page, as well as the appointment app.

I will personally contact gift card holders to schedule appointments. After that time, the scheduling app will be made available for you to book appointments.

You may get reminders of existing appointment. However, even if you get a reminder text and/or email, we are closed until further notice from the Governor. My hope is that appointments scheduled after 6/1 will stand as scheduled. There may be a time change due to NEW social distancing and building capacity requirements.

Please take note of the following changes:

1. We are requesting that only the person recieving service come to the salon. Text your stylist when you arrive and she will let you know when she is ready for you to enter the building. Exceptions will be made for children recieving services. They may be accompanied by 1 adult.

2. We will be implementing a client service system, so please be prepared to complete a short information form.

3. We are requiring that everyone wear masks to prevent spread and personal safety. We will try to provide a mask if you arrive without one, but we cannot guarantee one will be available. In that case, you may have to reschedule your appointment.

4. If you are feeling ill, you may cancel your appt at least 1 hour before the start time without penalty. However, you cannot reschedule for at least 2 weeks. If you arrive ill, we reserve the right to refuse service and you will be charged the no show fee.

I look forward to seeing each of you soon. (Yay!!)

Be safe and thank you for your patience and understanding during this time.

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