MVRDA 911 Center

Spooky happenings at MVRDA - 2021

HALLOWEEN 2021 may be over, but the voting is now open!

Help us choose this year's winner for the Halloween Spooktacular Door contest.

Reply below with your vote on the spookiest or kookiest doo.

MVRDA 911 Center added a button to help you learn more about them.

Today our GIS/CAD Administrator, Nick Jeter, leaves us for new opportunities.

Nick played a vital role in CAD implementation and updates to our 911 dispatch center and for the First Responders in our community.

GIS is the heartbeat behind Enhanced and Next Generation 911. We will miss you, your quick wit and dry humor.

We wish you all the best in the next chapter of your career. Take care and don’t be a stranger.

Thank you for your dedication and service to our community! National Law Enforcement Appreciation Day - January 9, 2019

Congratulations to Ellie Mae Apodaca for being chosen as MVRDA's Employee of the Month for November 2018!

Ellie has been working really hard as a trainer and has gone above and beyond to try different techniques in order to help trainees succeed.

She is currently the trainer on the DASO channels. There have been many challenging situations in which she has excelled and maintained a respectful and professional attitude/demeanor.

She has been dependable and diligent in her work. She upholds the highest standards when it comes to the expectations she has of her trainees.

Job well done Ellie!

MVRDA is now using the CodeRED Emergency Notification System for countywide emergency messaging.

To be sure that you are informed of an emergency situation in your area, click on the link below to register your mobile devices and e-mail addresses to receive CodeRED alerts.

https://public.coderedweb.com/CNE/en-US/BF18890232F0

Download the CodeRED mobile app at the link below:

https://www.onsolve.com/solutions/products/codered/mobile-alert-app/codered-mobile-apps-download/

Congratulations to Rebecca Najera for being chosen as MVRDA's Employee of the Month for October 2018!

On Oct 16th, Rebecca handed a call where a special needs child was left behind on a school bus. Rebecca utilized resources to gather the information needed to get this child help. Through Rebecca's calming professional voice she was able to calm the crying child. The child was said to be jumping for joy when DASO made contact with him.

On Oct 23rd, Rebecca was the Lead on duty when a prisoner escaped custody from a transport team in our area. Again, she utilized her resources to make sure operations were handled well on MVRDA’s end.

Rebecca has served as Lead several times. She displays a positive attitude daily and has a great rapport with fellow employees as well as the agencies we serve.

Good Job and Congratulations Rebecca! Well deserved!!

Congratulations to Chrishana Zacarias for being chosen as MVRDA's Employee of the Month for September 2018!

Chrishana, MVRDA's Administrative Assistant, has taken on several responsibilities to assist other staff members over the past month. She has continued to provide quality internal customer service and communication with supervisors and staff regarding scheduling issues or concerns.

Chrishana is always pleasant, friendly and very helpful with floor staff and their needs. i.e.: water, tissues, Clorox wipes, meds, etc.

Chrishana also stepped up and maintained normal flow of business in the absence of fellow employees.

Great job Chrishana!

Emili and Manny representing MVRDA at National Night Out in Las Cruces - 2018,

Congratulations to Manny Valandran for being chosen as MVRDA's Employee of the Month for July 2018!

Manny is a hardworking and dedicated employee. He is highly knowledgeable in his duties as a dispatcher. Manny is calm and collected during high stress calls. He is extremely committed to his callers and goes above and beyond to assist them. His positive attitude is comforting and a joy to be around. He can always be depended on to back up sister-channels.

On the early morning hours of July 4th, Manny was on County Fire/Med 10. Several motor vehicle accidents came in back to back in the county. Manny did an amazing job keeping up with all units for each call, requesting additional agencies/responders, and answering phones. He remained calm and courteous the entire time.

MVRDA management constantly receives good comments about Manny and how helpful he is to our first responders in the field.

Good Job Manny!

Congratulations to Trevor Robedeaux for being chosen as MVRDA's Employee of the Month for June 2018!

Trevor is acknowledged for his team work and great call taking skills. He has been known to complete tasks in a timely manner and without errors.

He does a great job keeping up with NCIC confirmations and displays enthusiasm and excitement about moving into dispatch responsibilities.

In June, Trevor received a call from a person lost in the desert. He worked throughout the call with his team mates, Supervisor and State Police as he gathered the caller's location and obtained the proper wireless coordinates. With his calm demeanor, Trevor was able to keep the caller assured that help had been reached and was on the way.

Great job Trevor! It's work like this that keeps MVRDA on a continued path with our mission!

Congratulations to Matt Hopper for being chosen as MVRDA's Employee of the Month for May 2018!

Matt has gone above and beyond in his work with the MVRDA Safety Committee. Matt played a vital role in the development and modification of the revised Emergency and Continuity of Operations Plan.

He utilized his outside experiences and military background to provide extremely useful insight to ensure the plan was all encompassing and considered the safety of all MVRDA staff and visitors. Great job Matt!

Congratulations to Alejandro Cantu for being chosen as MVRDA's Employee of the Month for April 2018!

Alejandro Cantu recently answered a call for a person that was feeling suicidal/depressed and he did really well on the call. He identified what was happening and starting asking questions and got responders on the way to help the caller.

Alejandro was personable and kept the caller calm. The caller also told him that just by speaking with him, she was calming down as she appeared to be anxious. He handled this call with empathy and made the caller feel at ease while sending her help at the same time.

Excellent job Alejandro!

Yesterday, Chick-fil-A on E. University Ave in Las Cruces was offering a free sandwich or nuggets to EMT's, Firefighters and Dispatchers within Las Cruces. The catch was to go to Chick-fil-A with an ID to redeem the offer.

Unfortunately, our dispatchers and call takers can't leave the facility during their shift. But Chick-fil-A came through like champs and allowed one person to pick up 23 sandwiches; enough to feed the entire shift yesterday.

A BIG THANK YOU to Chick-fil-A from all our staff!

Not all Heroes wear capes!

Those patrolling our streets by night and day,
Wear vests of Kevlar to stay safe we pray.
Protecting the public, an oath they swear,
We sleep safe at night; criminals beware.

Those responding to HAZMAT, explosions and fire,
Wear Scott Packs and helmets and protective attire.
They bravely will go where others won’t dare,
The service they render, beyond any compare.

Those who tend to the injured, the dying, ill felt,
Wear stethoscopes, gloves and utility belts.
They bring the E.R. to the victim’s bedside,
Treating and caring before the hospital ride.

None of these Heroes wear capes, that’s a fact,
Heroes are Heroes because of the way that they act.
Some everyday Heroes are as close as your phone,
When you dial 9-1-1 you get a Hero of your own.

Twenty-four seven, each day of the year,
9-1-1 call takers, dispatchers; you have their ear.
Whenever there’s trouble, an immediate need,
These Heroes send Heroes your way with great speed.

They triage the call, keep you calm, acting quick,
9-1-1 life line to safety when in danger or sick.
They work in the background; you won’t see them at all,
Our Heroes wear headsets, they answer the call!

©2012 H. Costa Jr.

April is National 9-1-1 Education Month, and this year April 8 to 14 is National Public Safety Telecommunicator’s Week. The 9-1-1 Call Takers and Dispatchers of the Mesilla Valley Regional Dispatch Authority, “your everyday Heroes”, are proud to serve the residents of Dona Ana County, New Mexico. We thank you all for your strong support.

More from TC Week 2018!

More memories from 2018 TC Week at MVRDA.

April is National 9-1-1 Education Month!

Click on the "Public Information" tab at the MVRDA website < www.MVRDA.org > for downloadable 9-1-1 brochures, videos, emergency planning and lots of other useful information.

The MVRDA Board of Directors with Employees of the Year Steven Baeza, Edward Chavez, and Nick Jeter.

The theme for TC Week this year is Alice in Wonderland.

On Tuesday, in honor of Tweedle Dum and Tweedle Dee, it was "Dress Like a Twin" day.

I honestly don't know how to tell them apart!

Congratulations to Briana Shannon for being chosen as MVRDA's Employee of the Month for March 2018!

Brianna has a good rapport with her shift. She is able to multi task supervisory responsibilities along with working a channel when needed. She helps relieve the stress of mandates for employees when staffing levels call for mandates. She is a member of the Employee Recognition Committee and dedicates her time, both on duty and off, to making sure TC Week is a success for all.

Brianna always maintains a professional demeanor when dealing with the public as well as the agencies we serve. March was an exceptionally hectic month with several high priority calls, the majority of which were on Brianna’s Shift.

Job well done Briana!

April 8 - 14, 2018 is National Public Safety Telecommunicator's Week. As part of the celebration we present our Employee of the Year Awards.

Congratulations to the Awards Recipients:

Edward Chavez - Telecommunicator of the Year
Edward is a MVRDA Telecommunicator and a Communications Training Officer.

Steven Baeza - Supervisor of the Year
Steven is MVRDA's Quality Assurance Specialist. Last year he served as a Shift Supervisor.

Nick Jeter - Support Staff of the Year
Nick is MVRDA's GIS/CAD Administrator.

Also a BIG THANK YOU to all MVRDA staff for the excellent job you do and the dedication you show throughout the year!

Congratulations to Steven Baeza for being chosen as MVRDA's Employee of the Month for February 2018!

Steven has done a fantastic job since he accepted the Quality Assurance position. He takes the time to discuss the calls he has reviewed with staff. With his prior experience as a Supervisor he is knowledgeable and understands the challenges faced by MVRDA personnel as well as the agencies we serve.

Steven has also been praised by outside agencies for his positive approach and professionalism.

Thank you Steven for the job you do!

Congratulations Benjamin Monsivaiz!

"Benji" Monsivaiz, MVRDA Telecommunicator, graduated today (02/23/18) from the New Mexico Public Safety Telecommunicator Academy in Santa Fe. We're proud of you!

Congratulations to Alejandro Cantu for being chosen as MVRDA's Employee of the Month for January 2018!

We want to congratulate Alejandro for being selected as the January Employee of the Month! Alejandro is always optimisitic, happy and rarely ever has a complaint. While he works on the Las Cruces PD2 channel he always goes the extra mile making sure that the callers who only want phone calls get forwarded to the station office. He is quick with other requests and has no problem making phone calls for the primary channel (LCPD1). When he is working the primary channel he displays great multi tasking skills along with a great attitude.

Thank you so much for your efforts Alex!