Open Access BPO

𝐀 𝐛𝐫𝐚𝐧𝐝𝐞𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐬 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐚 𝐮𝐧𝐢𝐪𝐮𝐞 𝐚𝐧𝐝 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐚𝐜𝐫𝐨𝐬𝐬 𝐯𝐚𝐫𝐢𝐨𝐮𝐬 𝐭𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭𝐬.

It reflects your brand's values, personality, and promises. | https://buff.ly/3zrGyqB

Reasons why you should have a unique branded strategy:

• 𝗗𝗶𝘀𝘁𝗶𝗻𝗰𝘁𝗶𝗼𝗻
A branded customer service strategy can help a business stand out from the competition.

• 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆
It can ensure that all interactions are aligned with the company's brand.

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗮𝗻𝗱 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻
By providing excellent customer service, a business can encourage customers to come back for more.

• 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
A branded customer service strategy can help to improve customer satisfaction.

• 𝗕𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻
By providing excellent customer service, a business can build a positive reputation

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Outsource to a reliable without losing your : https://buff.ly/4d9aC8i

Outsourcing can be a game-changer for businesses of ALL sizes, freeing up time and resources for growth! But it can come with some risks you might not know about.
𝗪𝗮𝗻𝘁 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝘀𝘁 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻?

Head over to our blog where we break down the critical outsourcing risks and how the RIGHT partner can be your secret weapon: https://buff.ly/4enNuUL

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Minimize outsourcing risks while maximizing growth with Open Access BPO's multilingual 24/7 CX, back office, and services.

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Outsourcing tasks to specialized professionals enhances the quality of your services, leading to greater .

This satisfaction, in turn, can lead to boosted customer trust in your brand.
Let's have a look at the different ways can boost (not just earn) your customers' trust: https://buff.ly/3B2OJdB

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Open Access BPO's data-secure and hyper-customizable solutions and data security make us one of the most trustworthy partners around.

Contact ust today and let's build you a winning team: https://buff.ly/47lxPD3

Call centers, especially those offering services, are made up of people from different cultures or backgrounds.

Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the : https://buff.ly/3ZkhBYD

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Partnering with a dedicated can help you achieve your business goals by providing exceptional and support. It can help you:
• expand your market reach;
• improve ; and
• drive sales.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/478WISs

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Ensure brand loyalty with Open Access BPO's high-quality .

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𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗮𝗻𝗱 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲 𝗥𝗲𝗱 𝗖𝗿𝗼𝘀𝘀 𝗧𝗿𝗮𝗶𝗻 𝗦𝗲𝗰𝗼𝗻𝗱 𝗕𝗮𝘁𝗰𝗵 𝗼𝗳 𝗙𝗶𝗿𝘀𝘁 𝗔𝗶𝗱𝗲𝗿𝘀

Open Access BPO, in partnership with the Philippine Red Cross, recently completed its second batch of trained first aiders during the Occupational First Aid and Basic Life Support

During the training program, our team members learned the correct techniques for reviving unconscious patients and responding swiftly and effectively to emergencies. They also received hands-on training in applying bandages and safely transporting patients using a stretcher.

Each first aider earned a certification from the Philippine Red Cross, valid for two years.

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𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘖𝘱𝘦𝘯 𝘈𝘤𝘤𝘦𝘴𝘴 𝘉𝘗𝘖 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘯𝘥 𝘗𝘩𝘪𝘭𝘪𝘱𝘱𝘪𝘯𝘦 𝘙𝘦𝘥 𝘊𝘳𝘰𝘴𝘴 𝘵𝘳𝘢𝘪𝘯𝘦𝘳𝘴 𝘢𝘧𝘵𝘦𝘳 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘍𝘪𝘳𝘴𝘵 𝘈𝘪𝘥 𝘢𝘯𝘥 𝘉𝘢𝘴𝘪𝘤 𝘓𝘪𝘧𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨.

Improving the agent experience involved offering incentives that make your reps genuinely proud of their work and and the company that handles them.

𝗦𝗶𝗺𝗽𝗹𝘆 𝗽𝘂𝘁, 𝗶𝘁'𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝘁𝗮𝗸𝗶𝗻𝗴 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀.
Here are some reasons why you should improve the employee experience: https://buff.ly/4gdjGMg

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Being consistent in making customers happy means being adaptable to whatever they need.

Sometimes, this means abandoning some customer service ideas such as these: https://buff.ly/3z6weEo

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Stop settling for average customer support.
Partner only with a trusted expert and give your customers the best they deserve!

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Disasters can happen at any time. So, if you're thinking about to a .

The best thing you can do to ensure your ops' resilience is to choose an with robust and strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
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Open Access BPO's commitment extends beyond exceptional .

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/4ebCrxT

have a crucial role in delivering outstanding and ensuring .

𝗛𝗼𝘄𝗲𝘃𝗲𝗿, 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱 𝗳𝗼𝗿 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀.

Brands need to be aware of these potential concerns (and be well-equipped to handle them effectively): https://buff.ly/3XrjqAP

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Let the Open Access Difference ensure seamless and , maintain your brand's reputation, and protect your ops from these call center nightmares.

Contact us today so we can set up a program that addresses your needs and meets your goals:
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September is Disaster Preparedness Month.
We at Open Access BPO are committed to disaster preparedness to ensure uninterrupted service delivery for our partners and a consistently safe and productive workspace for our teams.

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Natural or man-made disasters can happen at any time. Safety should be a top priority for everyone, so it's essential to be prepared.

We do our part by maintaining a resilient workforce. From regular evacuation drills to first aid training, we prioritize everyone's safety on-site.

Contact us today to learn more about our strategies and protocols for keeping our teams, our client's ops, and critical data safe: buff.ly/3XsZK0z

Elevate your and drive business growth with exceptional delivered by a dedicated partner.

Captivate your customers and build lasting relationships through personalized service, timely responses, and a commitment to exceeding expectations.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/3X1pWhn

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Ensure brand loyalty with Open Access BPO's high-quality .

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From quality to employee attrition, a lot of things are at risk when team leaders underperform or fail.

So, whether you're coaching seasoned leaders or welcoming new ones to the ops, 𝗵𝗲𝗿𝗲 𝗮𝗿𝗲 𝟭𝟬 #𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗦𝗸𝗶𝗹𝗹𝘀 𝘆𝗼𝘂 𝗺𝘂𝘀𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝗶𝗻 𝘁𝗵𝗲𝗺: https://buff.ly/3AJO6pb

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For program that ensures high-quality customer experience: https://buff.ly/3AJgrf9

𝗗𝗶𝘀𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗵𝗮𝗿𝗮𝘀𝘀𝗺𝗲𝗻𝘁 𝗵𝗮𝘃𝗲 𝗻𝗼 𝘀𝗽𝗮𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗺𝗼𝗱𝗲𝗿𝗻 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲.
It's the brands' responsibility to address issues to ensure that their company culture is equitable towards all markets.

Here are helpful solutions for addressing workplace diversity challenges: https://buff.ly/3AONnml

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Learn more about our 24/7 multichannel solutions to speak your customers' language: https://buff.ly/3MlfRqn

𝐀𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞 𝐭𝐨 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐦𝐞𝐚𝐧𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐱𝐭𝐫𝐚 𝐦𝐢𝐥𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.

Join us as we break down the components of value-added consumer experience in this article: https://buff.ly/3SUQC28

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metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your staffing, training, quality assurance, and service/people management.

They're more diagnostic than curative: https://buff.ly/3Xf28YL

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Outsource your needs to us and let's make dismal a thing of the past:
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Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing, enabling employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/4cCaMot

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Create unforgettable for your brand.
We empower our agents to deliver exceptional service.

Outsource with us: https://buff.ly/3YRsYXS

BPO Companies Should Support Employee Self-Care | Open Access BPO Open Access BPO cultivates a culture of self-care. Here are ways to promote employee self-care in the BPO workplace.

𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 boosts your brands' presence by:
• Protecting your reputation & credibility
• Creating a safe & positive community for your users
• Encouraging user engagement
• Addressing customer concerns

Now, discover the untold stories of content moderators, their challenges, and the impact they have on our online experiences.

Read our blog now: https://buff.ly/4dMIwAq

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Delivering exceptional requires a well-oiled machine.
But even your partner's best-laid plans can be derailed by unexpected challenges.

Here's a look at some of the most common ones: https://buff.ly/4dubzcq

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Don't settle for average customer service.
Enhance and elevate your brand with our services!

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𝗪𝗵𝗲𝗻 𝗰𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝗮 #𝗖𝗮𝗹𝗹𝗖𝗲𝗻𝘁𝗲𝗿 𝘁𝗼 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝘄𝗶𝘁𝗵, 𝗳𝗶𝗻𝗱 𝗼𝘂𝘁 𝗷𝘂𝘀𝘁 𝗵𝗼𝘄 𝗮𝗴𝗶𝗹𝗲 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝘀 𝗮𝗿𝗲.

See how they've adapted in rapidly evolving situations, find out how they will help your brand thrive even in the most volatile of circumstances.

𝗔𝗴𝗶𝗹𝗶𝘁𝘆 𝗶𝘀 𝗮 𝗿𝗲𝘀𝘂𝗹𝘁 𝗼𝗳 𝗮 𝘀𝗲𝗿𝗶𝗲𝘀 𝗼𝗳 𝗴𝗼𝗼𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 𝗱𝗼𝗻𝗲 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁𝗹𝘆 𝗮𝗻𝗱 𝘁𝗵𝗼𝗿𝗼𝘂𝗴𝗵𝗹𝘆.
Here are 5 things only agile firms do differently: https://buff.ly/46PI9Tp

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Open Access BPO hyper-customizes its programs for each partner, industry, and demographic: https://buff.ly/4dIopna

use various quality assurance methods to ensure the services they deliver are consistently of top-caliber.

The methods can vary from firm to firm, and each company may develop a strategy that's unique to their clients, business model, or approach.

There are, however, time-tested methods that any call center can implement or modify to accurately gauge their efficiency level: https://buff.ly/4dhnwSI

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Give your consumers high quality multilingual 24/7: https://buff.ly/4dgAO1J

In , excellent time management is a primary indicator of efficiency, translating to:
• high productivity;
• impressive quality;
• good brand reputations; and
• assured customer retention.

The key here is to encourage your team to be mindful of how they manage their time.

Read: https://buff.ly/4fHYwp3

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Worried about handling critical business needs while managing ?

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𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗼𝗳 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗳𝗶𝗿𝗺 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗵𝗮𝘃𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗯𝗮𝘁𝗰𝗵 𝗼𝗳 𝘁𝗵𝗲 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲 𝗥𝗲𝗱 𝗖𝗿𝗼𝘀𝘀' 𝗙𝗶𝗿𝘀𝘁 𝗔𝗶𝗱 𝗮𝗻𝗱 𝗕𝗮𝘀𝗶𝗰 𝗟𝗶𝗳𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁.

Held at the company's Makati office in the Robinsons Summit Center, the workshop provided participants with in-depth knowledge and practical instruction on administering first aid.

The company is committed to fostering a safe and supportive work environment, and this training is a testament to its dedication to employee well-being.

The second batch of the program is scheduled for later this month.

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𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘖𝘱𝘦𝘯 𝘈𝘤𝘤𝘦𝘴𝘴 𝘉𝘗𝘖 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘯𝘥 𝘗𝘩𝘪𝘭𝘪𝘱𝘱𝘪𝘯𝘦 𝘙𝘦𝘥 𝘊𝘳𝘰𝘴𝘴 𝘵𝘳𝘢𝘪𝘯𝘦𝘳𝘴 𝘢𝘧𝘵𝘦𝘳 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘣𝘢𝘵𝘤𝘩 𝘰𝘧𝘰𝘶𝘳 𝘍𝘪𝘳𝘴𝘵 𝘈𝘪𝘥 𝘢𝘯𝘥 𝘉𝘢𝘴𝘪𝘤 𝘓𝘪𝘧𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨.

𝐂𝐫𝐨𝐰𝐝𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐦𝐢𝐠𝐡𝐭 𝐬𝐞𝐞𝐦 𝐥𝐢𝐤𝐞 𝐚 𝐛𝐮𝐝𝐠𝐞𝐭-𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲 𝐰𝐚𝐲 𝐭𝐨 𝐡𝐚𝐧𝐝𝐥𝐞 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐨𝐧𝐭𝐞𝐧𝐭, 𝐛𝐮𝐭 𝐢𝐭 𝐞𝐱𝐩𝐨𝐬𝐞𝐬 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝 𝐭𝐨 𝐬𝐞𝐫𝐢𝐨𝐮𝐬 𝐫𝐢𝐬𝐤𝐬.

🚨 Unreliable moderators can damage your reputation with biased decisions.
🚨 Inconsistent enforcement can leave you vulnerable to legal issues.
🚨 It exposes your brand and customers to fraud, unverified information, and cyberattacks.

Here's why outsourcing content moderation to a professional team is a smarter investment: https://buff.ly/3SHwuAm

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You can think of many ways to improve on , but if your frontline personnel can't do the job well, these plans will all be useless.

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Open Access BPO's stringent recruitment and straining strategies ensure you get only the best people for your programs: https://buff.ly/3WSs7EW

Empathetic reps are better able to resolve customer issues and create a memorable .

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Open Access BPO partnered with eyewear and lifestyle brand Sunnies Studios for a two-day pop-up store this August 5 and 6.

Our teams have been benefiting from free eye examinations provided by Team Sunnies, along with access to a selection of stylish frames available for purchase.

The brand is providing our employees exclusive discounts and even offered free sunglasses to the first few who availed of an eyewear + coating package.

Team Sunnies will be at the Open Access BPO Makati's cafeteria again tomorrow from 10:00 AM to 8:00 PM.