Shopko Optical

We would like to thank our patients for voting Shopko Optical the Best Optical Center in Lincoln for 2022. We appreciate the support and could not have done it without our loyal patients, doctors, and staff!

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POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE
• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
• High School Graduate or equivalent
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
In Washington State, teammate must register with Washington State Department of Health as an Apprentice Optician which requires a High School Diploma or equivalent
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analysing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Best of Lincoln voting is now open! Vote for Shopko Optical as the best “Eye Optical Center” in Lincoln! We appreciate the support and we couldn’t do it without our loyal patients, doctors, and staff! Click here to vote now through August 31st: https://www.research.net/r/K5FBGHH

Shopko Optical has been selected as a 2021 Best of Lincoln Finalist! Thank you to all our loyal patients, doctors, and staff for getting us to this point. Your continued support is greatly appreciated. Help us win Best Optical Center by voting between Aug. 15-31 at: http://www.bestoflincoln.net.