President Hotel South Beach

JOB OVERVIEW:

Responsible for the management of all aspects of the Front Desk functions, in accordance with resort standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective team members. The Front Office Manager is also responsible for controlling access to, conducting physical inspections of and monitoring surveillance cameras located at the facilities, which constitute the Penguin & President Hotels. Investigation of breeches in security and/or violations of safety protocols to determine most probable cause and possible solution(s). To ensure the safety and security of guests and employees and the protection of Penguin & President property and assets.

REPORTS TO: Hotel General Manager.

SUPERVISES: Front Desk Agents.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and Public Areas.

Job involves working:

under variable temperature conditions (or extreme heat or cold).
under variable noise levels.
outdoors/indoors.
around fumes and/or odor hazards.
around dust and/or mite hazards.
around chemicals.
KEY RELATIONSHIPS:

Internal: Staff in Front Desk, Front Desk Management, Resort Managers, Food and Beverage, Accounting, Housekeeping, Executive Offices and Engineering.

External: Resort guests/visitors, other vendors/suppliers.

QUALIFICATIONS

Essential:

High school graduate or equivalent vocational training certificate, some college.
Previous experience in cashiering.
Minimum two years experience as a Front Desk Agent, preferably a 3-4 star style resort.
Minimum two years previous Security supervisory experience in a 3-4 star style resort.
Fluency in English both verbal and non-verbal.
Compute basic arithmetic.
Familiarity with yield management and cost controls.
Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgement.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent resort data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
Input and access information in property management system/computers/ system.
Desirable:

College degree.
Fluency in a second language, preferably Spanish.
Certification in CPR.
Previous Supervisory experience.
Ability to suggestively sell.
Previous guest relations training.
PHYSICAL ABILITIES

Essential:

Exert physical effort in transporting 40 pounds.
Endure various physical movements throughout the work areas.
Reach 6 feet.
Remain in stationary position for 8 hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Desirable:

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
all resort features/services, hours of operation.
all room types, numbers, layout, decor, appointments and location.
all room rates, special packages and promotions.
daily house count and expected arrivals/departures.
room availability status for any given day.
scheduled in-house group activities, locations and times.
all resort and departmental policies and procedures.
Access all functions of the computer system.
Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers
Performs Department training related activities
Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities
Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter
Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors
Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
Maintains signature lists of Management personnel authorized to sign package removal passes

Responsible for (but not limited to) the assistance of guests with their luggage, as well as escorting guests when they are moved from one property to the other; showing of rooms to potential guests and also in charge of the delivery of any other item required to be taken to guests’ rooms during his/her working hours. Responsible for facilitating taxicab rides and/or any other kind of transportation means requested by a guest.

Job Specific

1) Open doors and greets all visitors with a smile.

2) Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, Safety & Emergency exits, points of interest, and entertainment attractions.

3) Shows rooms to potential guests.

4) Inspects showrooms to ensure furnishings are in order and supplies are adequate before showing to a guest.

4) Explains features of room, such as operation of clock, television, safety box, shower, how to place telephone calls, etc.

5) Accompanies guests when they are moved from one property to the other.

6) Delivers messages and runs errands to guests’ rooms

7) Calls taxis or limousine services for guests.

8) Delivers packages, suitcases and trunks to guests’ rooms when required by Front Desk staff.

9) Delivers fresh towels, linen, toiletries and ice if requested from guests after Housekeeping Dept has left the premises.

10) Inspect common areas hourly to insure cleanliness and to avoid congestions.

11) Directs guests to the appropriate Dept Manager if unable to help a customer with a concern.

12) Determines areas where improvement is needed, establishes weekly personal goals and objectives 13) Performs other duties as assigned by the Front Desk Manager and/or the Hotels’ Manager.

14) Must follow ALL hotel procedures including and not limited to proper labeling of luggage as stipulated in the luggage tag procedures (located in the Front Desk), if any luggage missing due to mislabeling or lack of it, the employee is completely (monetarily) responsible for it.

15) Keeps public areas neat and windows and doors free on fingerprints and smudges.

General

Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications

High School Diploma
One to two years experience as a direct Customer Service provider in a Hospitality related environment
Fluent in English
Effective communications skills
Ability to work flexible schedule to include weekends and holidays

PHYSICAL ABILITIES

Essential:

Exert physical effort in transporting up to 40 pounds.
Endure various physical movements throughout the work areas..
Ability to stand, walk, bend, reach and move continuously to inspect laundry, guest rooms, public areas and back of house areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all Resort policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of laundry equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
all resort features/services, hours of operation.
all room types, numbers, layout, decor, appointments and location.
scheduled in-house group activities, locations and times.
all resort and departmental policies and procedures.
Access all functions of the laundry equipment.
Answer laundry room telephone within 3 rings, using correct greeting and telephone etiquette.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Monitor laundry loads and resolve any congested situations.
Assist wherever necessary to help alleviate the pressure and to process the guests expediently to their rooms.
Assist staff with their job functions to ensure optimum service to guests.
Report lost/stolen articles, following resort policy.
Adhere to resort requirements for guest/employee accidents or injuries and in emergency situations.
Ensure that designated resort entrances are locked at specified times.
Maintain awareness of undesirable persons on resort premises. Contact Management where necessary.
Ensure all duties are completed before signing out.
Foster and promote a cooperative working climate, maximizing productivity.
Document pertinent information in department log book.
Complete all paperwork before closing time.
Review status of assignments and any follow-up action with on-coming Supervisor.
Make laundry area adjustments in order to comply with energy conservation program management.
SECONDARY JOB FUNCTIONS

Help assist and complete scheduled inventories.
Attend designated meetings.
Follow up on assignments given by Manager.

Sunny days in December. Book today with us direct and receive up to 15% discount: https://www.presidentsouthbeach.com/

https://events.indeed.com/event/74731/?from=fb

Penguin Hotel Management LLC Hiring Event! Offers on the Spot! Hiring Maintenance Manager Assistant,Maintenance Engineer,Breakfast Attendant & Bellman Person,Hotel Front Desk Agent,Hotel Room Attendant,Hotel Pool Attendant at our Dec. 3, 2020 event

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Dear Guests,

We are pleased to inform you that we will be reopening on June 1st, 2020 and start welcoming our guests after being closed more than 2 months due to COVID 19.

We will be fully complying with the official guidelines and requirements mandated by the City of Miami Beach in terms of safety and cleanliness standards.

Our team will strive to deliver the best possible stay for your long overdue vacation while ensuring high safety standards.

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Dear Guests,

President Hotel and President Villa closure is extended until May 7, 2020 as mandated by City of Miami Beach due to COVID-19. We will be providing a full refund for all the guests who are affected by this closure.

If you booked us directly, please reach out to us as soon as possible at 305-534-9334. If you booked us on third party websites, please reach out to them as soon as possible to cancel your reservation and get your full refund.

Sunny days and pristine beaches are anxiously awaiting for the return of our guests. We are hopeful that we will be opening up very soon as Miami Dade County is seeing downward trajectory in number of new cases of the virus.

Sincerely,
President Hotel Management

Dear Guests,

President Hotel and President Villa are closed from March 23-April 22, 2020 as mandated by City of Miami Beach due to COVID-19. We will be providing a full refund for all the guests who are affected by this closure.

If you booked us directly, please reach out to us as soon as possible at 305-534-9334. If you booked us on third party websites, please reach out to them as soon as possible to cancel your reservation and get your full refund.

We plan to resume normal operation starting April 23rd. Thank you and stay safe!

Leave nothing but your traces of happiness and fond memories in South Beach

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Proudly welcoming guests since 1935! Striving to get better with each year. Thank you for your continued stay with us!

#

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On behalf of our entire team, we wish you a Happy New Year!

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