Moveworks

Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.

Creator Studio: A Generative, No-Code Platform | Moveworks Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.

Typical ITSM analytics miss the mark.

That’s why Chuck Adkins of Intercontinental Exchange turned to Employee Experience Insights — an AI-powered analytics platform that transforms the unstructured data in support tickets into powerful insights.

Hear his story: https://bit.ly/3UtDqzN

The Moveworks platform is constantly evolving to enable our customers to create world-class employee experiences at their organizations.

This month's updates include...

✨ New Features: We've added 25 new external knowledge sources for the platform to ingest information from, including Hubspot, Notion, and Twilio! We've also given employees the ability to manage their Employee Comms notifications.

⚙️ UX Changes: UX Changes: You can now manually re-import Employee Communications audiences with the click of a button if new employees haven’t been added to your Employee Comms audience yet.

🤖 Machine Learning Updates: We enhanced our understanding of different English dialects (e.g. Australian English informal slang) and provided a significant performance boost for forms recommendation coverage in HR & IT.

We're excited to see our customers put these updates to work for their employees! We'll be back next month with more updates 👋

We can't fix the internet, but we're doing our best on the chatbot situation 🧑🏽‍💻👩🏻‍💻👨🏿‍💻

Bolt saved the day for over 250 people last month. How did he do it?
By getting them back into their locked accounts in a matter of seconds. It sounds simple, but the impact adds up.

According to data from our customers BEFORE they implemented Moveworks, the average IT ticket took more than 3 days to resolve. When employees are locked out of their accounts, or waiting on access to software, or can't find the asset they need, they can't do their best work.

Procore made frustrating support experiences a thing of the past with their Moveworks bot, Bolt.

Learn how they're providing instant support to employees and freeing up service desk agents to work on high impact projects: https://bit.ly/3x3b9G1

Natural Language PROCESSING vs. Natural Language UNDERSTANDING: What's the difference, and why does a good conversational AI platform need both?

⚙️ NLP: structuring unstructured language to determine relevant information

💡 NLU: comprehending the user's intent in the context of broader conversation
So how do they work together?

NLP is about understanding the rules of the game, and NLU is about using that information strategically to win the game. Together, NLP and NLU can work dozens of steps ahead to give users a truly conversational experience.

What if 57% of your busywork disappeared overnight?

That's exactly what Herbie did for Hearst. Available in Slack and Teams, Herbie uses AI to instantly answer 1200 employee support requests per month — getting employees back on track and allowing Hearst's IT team to work on bigger and better things.

To date, Herbie has saved Hearst employees tens of THOUSANDS of hours of productivity by removing bottlenecks and massively decreasing resolution times.

Learn how they did it: https://bit.ly/3gXzVTC

IT leadership isn't all about technical skills.

The line between IT and business is blurring — and today's best IT leaders need business intuition to guide them in how tech can improve every aspect of the business from budgeting to training.

People skills are essential too.

The ability to work backward from the end-user's perspective, lead and inspire a team, and build relationships is invaluable for IT leaders.

Technical skills can get you in the door — but understanding people and business will help you become a leader that transforms your company for the better.

IT is rarely just about technology.

If you hope to see success with your digital transformation projects, you need to have a deep understanding of people too.

Learn how Robert Half drove adoption of their digital workplace tools by using AI to create a one-stop shop for support: https://bit.ly/3f3933Q

Sometimes the day... doesn't go as planned.

A teammate needs help, a new project pops up, or meetings run away with the day.

We can't promise you the idyllic pie chart on the left, but we can promise that whenever those little distractions pop up — VPN troubles, account lockouts, impossible-to-find resources — we'll get you right back on track.

CONGRATULATIONS to our very own Maria Poonawala for her recognition on the Women Leaders of Conversational AI 2023 list!

Maria was selected based on industry experience and roles she's held through an external search by the Voice organization that highlights conversational AI and voice technology and solutions.

Approximately 200 women were selected who have shown perseverance in their careers as they’ve worked to impact the conversational AI / voice technology continuum.

We're so proud to have you working magic on our team Maria 💜

Offices used to be king. Twenty years ago, Google redefined what it meant to be a great place to work with nap pods, coffee bars, and in house massages.

They wrote the playbook on what it meant to provide a great employee experience.

But times have changed.

The in-person experience has taken a back seat to the digital experience as employees shift toward hybrid and remote work.

To keep up with the demands of their employees, companies need to stop worrying so much about the physical HQ — and start prioritizing the digital HQ.

So how can you give your employees an incredible digital experience that's going to attract, retain, and empower them to do the best work of their careers?

We think it starts with AI.

AI that understands what employees need, answers their questions in seconds, prevents problems before they happen, and fixes what's broken the moment it breaks.

With AI, it is possible to create an employee experience that’s resilient to change.

It's not just about automating onboarding tasks or expediting approvals. It’s about helping your teams make thousands of tiny improvements in real time, and helping your employees ditch the button clicking tasks to focus on the work that matters.

When the chatbots are as powerful and cute as our Moveworks chatbots, what's not to love?

Work about work (n.) — activities such as communicating about work, searching for information, switching between apps, managing shifting priorities, and chasing status updates.

In a study of more than 10,000 knowledge workers, Asana found that employees around the world are spending less than HALF of their time on meaningful work.

We think it's time to do something about that.

Conversational AI helps employees get the answers they're looking for or the support they need in a matter of seconds — so they can do a little more work and a little less work ABOUT work.

A successful AI deployment starts with choosing the right use case.

Leaders are under pressure to figure out how AI can optimize their business processes — but AI isn't a one-size-fits-all solution.

With as many AI use cases as there are business processes, choosing the wrong approach and application will tie up valuable resources, waste time, and ultimately lose money for your organization.

AI is a great tool for automation and handling repetitive work, but there are many situations where the human touch is invaluable. The key is knowing the difference.

Invest in AI that unlocks time for employees so they can focus on the most valuable, meaningful, and creative work... and let AI take care of the rest.

What AI projects have you found to be most valuable for your organization?

Introducing your new favorite coworkers.

These adorable bots, powered by AI and machine learning, are transforming the way we work — one resolution at a time.

Need to update your benefits or check your PTO balance? Maybe you got kicked off the VPN and need to troubleshoot? Or maybe it's your first day, and you don't even know where to begin?

Just ask the bot.

That's just the upside for employees... what about the upside for IT teams?

The bots can instantly and automatically answer knowledge questions for employees, accelerate approvals, reset passwords, and handle the entire ticket lifecycle. With these repetitive, button-clicking tasks out of the way, IT teams get their time back to work on high-impact projects for their companies.

Instant resolutions for employees and time back for support teams — that's what the future of work looks like.

There's a treasure trove of hidden data in your support tickets that could only be discovered via tedious manual work...

Until now.

Employee Experience Insights (EXI) applies the Natural Language Understanding from our conversational AI platform to the unstructured text across every ticket in your support environment — allowing you to FINALLY understand what's really slowing your employees down.

Get insights based on time period, department, technology and more — all with a few clicks of the mouse.

Learn more about the power of EXI: https://bit.ly/3g4PMzb

We're having a great first day at the Gartner IT Symposium/Xpo!

Stop by booth 1017 to talk with our conversational AI experts about how AI can help your employees focus on the work that matters, or drop by our happy hour Wednesday evening to unwind and chat with our leadership team.

Get the details here: https://bit.ly/3CxZh1m

CIOs have been flying blind.

That's why we created Employee Experience Insights (EXI) — an AI-powered analytics platform that turns the unstructured data in support tickets into powerful insights on the employee experience.

With EXI, CIOs will know definitively which levers to pull to make the most impact on their organizations.

Here's everything you need to know: https://bit.ly/3g4PMzb

We're in the business of making work feel like magic... or like Kermit in the fall 😉🍂

By automating repetitive tasks with conversational AI, you can free up your support teams for more impactful work — and minimize distractions and down time for your employees.

Instant support no matter what, when, or how you ask — that's what the future of work should look like.

Heat Map 🤝 Hot Wings

What better way to celebrate the launch of Employee Experience Insights (EXI) — our AI-powered analytics platform that's visualized as a heat map of support issues employees are struggling with — than with our very own Hot Ones interview!

Swaraj Raibagi put Rahul Kayala, EXI product manager, in the hot seat to interview him about all things EXI — from how the idea originated to his favorite engineer on the project 👀

We'll leave you with two iconic quotes from Rahul from the interview:

⭐️ "This is one of the best products I've worked on in my lifetime."
🥵 "I feel heat coming out of my nose, this is not normal."

Interested in how EXI can help you visualize your employee experience (and not just their wing preferences)? Here's everything you need to know: https://bit.ly/3g4PMzb

We're just one week away from bringing work magic to the Gartner IT Symposium show floor!

Interested in connecting with us?

Book a meeting with our leadership team, attend our hospitality event on the 19th, or drop by our booth in Pacific Hall. We can't wait to show you all the ways that AI can make work feel like magic 🪄

Get the details here: https://bit.ly/3T3qaAL

Employees shouldn't need help asking for help.

Make getting support at work effortless by meeting your employees wherever they are — chat, email, or web — and giving them the same seamless experience.