Regal.io

🤔 Why are so many contact centers stuck being cost centers?

💰 Why do they keep looking for cost reductions instead of revenue increases?

Bad data and technology decisions are at the core of this issue.

We need " " (aka unified customer profiles, event-driven systems and a/b testing) like Regal.io in the to empower teams to start looking for incremental revenue instead.

Read our latest blog post by Regal.io Co-Founder and CEO Alex Levin - How to Turn Your Contact Center into a Revenue Center 👉 https://www.regal.io/blog/beyond-ccaas-how-to-turn-your-contact-center-into-a-revenue-center

REGAL | Beyond CCaaS: How to turn your Contact Center into a Revenue Center Why are so many contact centers stuck being cost centers? Why do they keep looking for cost reductions instead of revenue increases? Bad data and technology decisions are at the core of this issue. We need "marketing automation" (aka unified customer profiles, event-driven systems and a/b testing) l...

🚀 Elevate your outbound strategy with Regal.io!

Personalization is no longer optional – it's a must for driving engagement and boosting revenue, with 62% of consumers expecting personalized interactions.

Discover how our AI-powered tools, like and , empower and teams to navigate the fast-paced environment efficiently, ensuring every customer feels valued.

Explore 3 real success stories from , , and industries in our new blog post 👉 https://www.regal.io/blog/ebook-how-3-industry-leaders-treat-millions-of-customers-like-one-in-a-million

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REGAL | eBook: How 3 Industry Leaders, SoFi, Perry Health & AllState, Treat Millions of Customers like One in a Million Discover how Regal.io's AI-powered personalized outreach solutions are revolutionizing outbound sales and customer experience across industries like healthcare, finance, and insurance in our latest eBook, "Modernizing Outbound Contact Centers: How to Treat Millions of Customers like One in a Million...

If brands today don’t provide personalized experiences for their customers, they miss opportunities to engage and convert them.

Large, consumer-facing brands should be asking themselves, How do we make a million customers feel like one-in-a-million?

It’s not enough anymore to just hire more phone sales agents as the brand grows; the focus has to shift to equipping agents with a better and beyond legacy .

In our latest webinar How to Elevate Your Customer Experience with Proactive Outbound, we explore the role plays in providing . Tune in to learn:

🚀 Critical steps to craft exceptional customer experiences
⚡️ 3 actionable success stories from leading brands
🤩 Detailed showcase of how you can elevate your customer experiences today

Watch now 👉

REGAL | HOW TO ELEVATE YOUR CUSTOMER EXPERIENCE WITH PROACTIVE OUTBOUND Is your brand using the right tech stack to deliver personalization at key points in your customer journey? In this webinar, we explore the role proactive outbound plays in providing exceptional customer experiences.

We 🫶 our customers! Check out some of our latest customer stories:

HealthBirdapp saw a 250% lift in sales per agent per day 👉 https://www.regal.io/case-study/healthbird

Spark saw a 100% lift in patient engagement rates with Regal.io's Journey Builder 👉 https://www.regal.io/case-study/spark

Gaudio Insurance Group - an Allstate agency - saw a 123% lift in answer rates and 23% lift in contact rates 👉 https://www.regal.io/case-study/gaudio-insurance-group

🎙 3 key takeaways from our latest B2C Sales Podcast with Marc Bernstein, CEO & Founder of Balto and Alex Levin, Co-Founder and CEO of Regal.io

⚡️ Speech Analytics' Transformative Power: Explore how Balto's speech analytics decipher intricate speech patterns, revealing behavioral insights in real-time, providing a game-changing tool for businesses aiming to decode customer interactions effectively.

🔮 AGI's Imminent Arrival: Brace for the bold prediction as Marc Bernstein anticipates the arrival of Artificial General Intelligence ( ) within three years, highlighting the potential disruption and the need for individuals to keep pace with rapidly advancing technology.

🚀 Evolution of AI in Sales and Customer Service: Witness the dynamic shift from sales-centric AI applications to an increased focus on enhancing customer service efficiency, where real-time technology proves invaluable in meeting customer expectations promptly.

Tune in to the full podcast to learn more 👉 https://www.youtube.com/watch?v=I_JofuMUVAg
Podcast details 👉 https://www.regal.io/podcast/b2c-sales-podcast/balto

REGAL | EPISODE 6: BALTO Embark on a journey through the future of customer interactions and artificial intelligence, as two industry experts dissect the intricacies of speech analytics and real-time guidance, revealing the hidden potential within every conversation.

Join Regal.io for a sporting event near you to fly by the competition and score big for outbound sales! 🏅

How to secure your SUITE spot:
‣ Visit the registration link and pick your event of https://www.regal.io/event/regal-partner-academy-q1-2024
‣ Fill out the form to request a spot for one of the Partner Academy events.
‣ If your spot is confirmed, you'll receive a confirmation email within 48 hours.

Sporting events include:
🏒 Flyers Game in Philadelphia, PA on 1.23.24
🏀 Spurs Game in San Antonio, TX on 1.29.24 - Registration is FULL
🏒 Red Wings Game in Detroit, MI on 1.31.24
🏀 Trail Blazers Game in�Portland, OR on 2.8.24
🏒 Avalanche Game in Denver, CO on 2.20.24

Questions on how Regal is helping lift answer rates and drive revenue for our customers? Don't miss out as we chat over a great game!

Happy Holidays from team Regal.io! In an increasingly digital world, may your celebrations be filled with genuine connections that warm your heart and bring you closer to those who matter most. 💜

Happy Holidays from Team Regal! 🍁

We are proud and thankful to work with so many incredible brands, helping take outbound to the next level. We value your trust in our solution. 💜

Exciting October Updates from Regal! 🚀📈

Explore our latest features designed to boost your business here 👉 https://www.regal.io/blog/october-2023-releases

• Scorecards Reporting Dashboard: Get granular insights on agent scores across teams, dispositions, and more.
• Agent SMS Task: Give agents outreach guidance for high-touch customer interactions.
• Enhanced External Transfers: Make handoff seamless with Caller ID for external transfers.
• Email Channel Improvements: Expand reach and drive agent efficiencies with email enhancements.

Coming Soon:
• Custom Contact Lists
• Journey-Triggered Custom Tasks
• Selective Record Sync from Salesforce to Regal
• Access Salesforce Opportunities in Regal

Visit https://www.regal.io/product to learn more about Regal!

Attention InsureTech Connect Attendees! Make sure to stop by the Regal.io booth 2627 for some minty fresh conversations on taking your B2C strategy to the next level!

Attending InsureTech Connect next week? Add our exciting speaking session to your agenda! Alexandr Vinocurov and Robby Romance from HealthBirdapp will join Regal to discuss revolutionizing the health insurance selection journey 🚀

📆 Day: Wednesday, November 1st
🕧 Time: 12:30pm - 1:30pm
📍 Location: Mandalay Bay Ballroom K

In the ever-complex world of healthcare, making the right insurance choices can be a challenge. HealthBird is changing the game with data-driven, personalized solutions. And when HealthBird needed an innovative to enhance customer outreach, they turned to Regal.io for an AI-powered solution.

Discover the inspiring startup journey of HealthBird and how Regal's technology is personalizing the customer experience. Don't miss this opportunity to explore the future of health insurance selection! 🏥 🔍

📣 Exciting News! Meet Regal at Vegas, happening on October 31 - November 2, 2023 at the Mandalay Bay Convention Center, Las Vegas!

Join us to unlock invaluable insights, supercharge your , and learn how leading insurance brands like Marilyn Todd Insurance (Peachy Insurance), an Allstate agency, saw a 20% lift in quote rate and 8% lift in conversion rate with Regal.io

Whiskey is on us 🥃

Attention Regal.io partners in Dallas and New York 👑 ! We are hosting our very first Whiskey & Wins events for partners on October 24 and October 26.

Come join us for a chat over whiskey in the city, meet our team and hear how we’re treating customers like royalty!

Join us here 👉 https://www.regal.io/events?category=Community

Revolutionizing outbound sales: Adding a personal touch with the Regal.io outbound sales solution. Providing a personalized approach is essential in maximizing sales and enhancing customer experiences. Explore how a contact center platform solution can help boost conversion rates with a human touch

💡 5 mistakes to avoid at outbound contact centers

1️⃣ Collecting phone numbers but not customer behaviors
2️⃣ Reaching out when it’s easy for the contact center, not when it’s good for the customer
3️⃣ Dialing More (or Faster) rather than prioritizing personalization
4️⃣ Using the same message with every customer instead of the right message
5️⃣ Relying on manual agent processes instead of AI-enabled solutions

Want to learn how to avoid these mistakes? Check out the full article for actionable tips on how to connect with your customers and convert them 👉 https://techhq.com/2023/10/five-mistakes-to-avoid-at-outbound-contact-centers/



TechHQ

Five mistakes to avoid at outbound contact centers Are your high-consideration sales strategies falling short? Discover common mistakes sales reps make and how to leverage technology for better conversions.

📣 CONFERENCE UPDATE: Regal is headed to ICMI Contact Center Expo on October 16 - 19, 2023 in Orlando, FL!

Stop by Booth 412 to learn how Regal.io helps B2C sales teams at high-growth companies such as SoFi, Clutter, The Farmer's Dog, and Perry Health increase revenue by 25% and increase answer rates by up to 200%.

Book a meeting 👉 https://calendly.com/rglvc/regal-io-at-icmi?month=2023-10

Not sure how to build your sales during uncertain conditions? At Regal.io, we help clients create personalized customer journeys and use branded calling to boost conversions and drive incremental revenue — regardless of the economic climate.

But there’s more strategy, too! In a recent chat on the Sales Evangelist podcast, our Co-Founder and CEO, Alex Levin, shared these four game-changing tips for sales leaders:

1️⃣ Invest in your craft: Shift from passive to active selling.
2️⃣ Create urgency: Show customers the benefits of your product/service.
3️⃣ Attend conferences: Network and build personal connections.
4️⃣ Go the extra mile: Show clients they matter, be present, and become part of their team.

Ready for a deeper dive into Alex’s insights? Tune in to the full conversation with host Donald C Kelly 👉 https://podcasts.apple.com/us/podcast/alex-levin-how-to-generate-pipeline-during-a/id788738885?i=1000610392589

‎The Sales Evangelist: Alex Levin | How to Generate Pipeline During a Challenging Economy on Apple Podcasts ‎Show The Sales Evangelist, Ep Alex Levin | How to Generate Pipeline During a Challenging Economy - Apr 24, 2023

Excited to share a fantastic podcast episode featuring our Co-Founder and CEO, Alex Levin, on the importance of rethinking phone sales for high-consideration purchases. Anyone running will learn from this enlightening discussion where Alex unpacks:

» Regal.io's innovative approach to personalized phone and SMS outreach as a sales channel.
» Lessons gleaned from B2C marketing that can be seamlessly applied to strategies.
» The significance of customer buy-in and the art of instilling confidence.
» Organizing buyers by industry and sub-industry for enhanced personalization.
» Crafting an exceptional buyer's journey.

Listen in as Alex joins host Eric Quanstrom for an enriching episode of the Enterprise Sales Development podcast: https://podcasts.apple.com/us/podcast/enterprise-sales-development-with-alex-levin/id1581173704?i=1000583144677

‎Enterprise Sales Development (CIENCE): Enterprise Sales Development with Alex Levin on Apple Podcasts ‎Show Enterprise Sales Development (CIENCE), Ep Enterprise Sales Development with Alex Levin - Oct 19, 2022

📢 Discover the power of personalized customer experiences! Join top high-consideration brands who trust Regal to drive over 3.5 million ROI-positive conversations per month.

🔥 Explore our customer strategies and successes below:

1️⃣ Convert more prospects over the phone like Kevin Heung, VP of Performance Marketing at SoFi: "Regal delivered strong returns with increased answer rates and measurable success"

2️⃣ Update your telephony platform for growth, just like Oisin Hanrahan, CEO of Angi: "Regal massively increased revenue via branded, personalized outreach"

3️⃣ Boost your answer rate as Sarah Haselkorn, VP of Sales & Support at MakeSpace (now Clutter) did: "Branded Caller ID led to a 20% lift in conversion and improved customer experience"

📥 Download our full case studies and find out how Regal can transform your business: https://www.regal.io/customers

Revolutionize your B2C sales strategy with Regal.io, trusted by leading brands in the healthcare, education, insurance, local services, and financial services industries.

Join the ranks of our satisfied customers and achieve a staggering 547% ROI. Personalize customer interactions, increase answer rates, and supercharge conversions with Regal.io.

https://www.regal.io/economic-impact-regal?utm_source=facebookn&utm_medium=social

REGAL | The Economic Impact of Working with Regal.io Gain valuable insights into the ROI and explore customer benefits, costs, and associated risks: download our Economic Impact of Working with Regal.io benchmark study.

Join Regal at the Healthcare's #1 Innovation Event - HLTH in Las Vegas, NV on October 8 - 11, 2023.

Find us at booth V-6814 or book a meeting with us directly by filling out the form 👉 https://calendly.com/rglvc/regal-io-at-hlth?month=2023-10

We're excited to see you there!