Amas Tenumah

I'm a humanist, author and technologist. I obsessively focus on sharing the Truth about two topics -

10/09/2023

Transformation is More Than Money

10/05/2023

Why Can't We Deliver Transformation Anymore?

05/24/2023

Amas brings his truth telling style to a new podcast series 'Amas Talks the Dollar" check out this clip

Why customer service ratings are getting worse

03/16/2023

I was interviewed by NPR about the state of customer service and to discuss my latest book- Waiting for Service, an Insider's account of why Customer Service is broken
I hope you caught the full segment on All things considered, in case you missed it here is a f minute clip.

Why customer service ratings are getting worse NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

01/03/2023

Love like you are dying today

11/30/2022

We don't suffer from lack of information there is, in fact, too much noise, a cacophony of an echo chamber that reinforces your own beliefs.

11/28/2022

Omni-Channel is a unicorn, not the good kind of unicorn, the useless, meaningless kind. Focus on providing context across channels instead.

11/25/2022

Being a Call Center agent sucks and we can and should fix it.

11/24/2022

Just be a Human Being - Even when you bring in Technology, make sure your technology driven ends point are good "Humans".

11/16/2022

If you run a call center and don't want your kids working there, you should start making drastic changes.

09/20/2022

If you live in a bad neighborhood, money will solve that problem. If you don't fit into the new neighborhood, a new Lexus won't fix that.

09/17/2022

The worry is not how you will be remembered, it is how did you really live in private, away from scrutiny.

08/05/2022

If you think your job is bad...

08/04/2022

The Anti Consultant part 2

08/03/2022

The anti consultant difference

08/02/2022

Your call is very important to us...

07/13/2022

To be successful working from home you need a plan. Enroll now on Udemy https://loom.ly/PguF39k

07/09/2022

To be successful working from home you need a plan. Enroll now https://loom.ly/PguF39k

02/24/2022

Why the phone tree you hate even exists.

Waiting for Service: An Insider's account of Why Customer Service is Broken + Tips to avoid bad service

01/28/2022

Do you hate customer service? Don't get mad, get even. Get your copy today.
https://loom.ly/apC9Fj4

Waiting for Service: An Insider's account of Why Customer Service is Broken + Tips to avoid bad service Waiting for Service: An Insider's account of Why Customer Service is Broken + Tips to avoid bad service

01/27/2022

Making you wait for service is profitable.
https://loom.ly/apC9Fj4

01/26/2022

How to avoid bad customer service. Order on Amazon today. https://loom.ly/apC9Fj4

01/25/2022

In Customer Service, you get hired for your people skills, then trained to become a robot.
Order Waiting for service today.

Amazon: https://loom.ly/apC9Fj4