Medallia

Don't have CX Day plans yet? Celebrate with these experts and learn how to build customer loyalty!

Register for Medallia's CX Day webinar now to secure your spot: https://bit.ly/3Xs97wm

Loyalty is the ultimate competitive edge. But how do you create loyalty?

Learn how to create customers for life -> https://bit.ly/3ZeG55B

Congratulations to Lando Norris and McLaren Racing on winning the Formula 1 Dutch GP this past weekend.

Medallia is proud to be the official feedback partner of McLaren Racing. Check out how McLaren drives improvements across the organization through Medallia: https://bit.ly/4726lCg

What can we learn from last month's CrowdStrike outage? Keith Kmett, Principal CX Advisor at Medallia, explains how to use customer feedback programs to navigate crises.

Learn more about Kmett's strategy here: https://bit.ly/4dM5Iim

Taylor Swift's Eras Tour will be coming to a close later this year after two full years on the road.

Swift will likely be relieved to take some well-earned time off once her tour wraps. However, if you're in the hospitality business, you might be asking yourself how to turn those traveling Swifties into repeat customers well beyond the Eras Tour.

We have a few tips on how to turn a "Blank Space" into a room filled with loyal Swifties.

Registration is LIVE for Medallia Experience 2025! Register now for the opportunity to immerse yourself in a world of exceptional brands, groundbreaking innovation, and influential peers.

Be the exception. See you at — March 24–26, 2025 at the Wynn Las Vegas 📍

Register now at https://bit.ly/3X9LWHX

Sarah Hauser continues to make Medallia proud! Today, Hauser took home second place at the Pacasmayo Classic in Peru! 🥈 🎉

Keep it up, we're rooting for you!

🎲 Roll the dice, because Experience '25 is going back to Vegas! 🎲

Save the date for : March 24–26, 2025.

William Perry provides a step-by-step guide on how to achieve CX success in finance.

Follow the link in our comments for a more in-depth look into what it takes to become a CX leader.

Personalization is a business differentiator.

Nick Martin explains why personalization is a vital part of CX, and best practices that you can implement that will set you apart from your competition.

In his article for Finance Derivative, William Perry explains the benefits of becoming a CX leader and how to become one yourself.🏅

Follow the link to learn how to avoid becoming a CX laggard: https://bit.ly/3WwQSFn

Up to and over $1 billion.

That’s how much the biggest banks spend on triaging customer complaints, Medallia’s Jodi Searl tells The Fintech Times.

And it’s spend that could be minimized by investing in solutions that get to the root cause of complaints — broken, disconnected customer experiences and journeys, she explains in her latest .

🔍 Tap the link in our comments to read more of Searl's insights

What’s trending in this summer? 😎

According to new research study we conducted in partnership Customer Experience Professionals Association (CXPA), the #1 priority for customer experience professionals is making experiences more personalized.

Whether you’re looking to jumpstart or uplevel your efforts, we’ve got you covered with our path to personalization resource center, featuring expert insights from Fred Reichheld, Walgreens, and more.

👇Discover our path to personalization resource center at the link in our comments.

What steps are leading brands taking to evaluate their customer service performance to drive improvements in the customer experience and gain a competitive advantage?

What can we learn about CX from the CrowdStrike software failure last week?

According to Keith Kmett, principal CX adviser at Medallia, some businesses may be tempted to stop gathering customer feedback to avoid bad scores, but that's the opposite of what you should be doing.

"Keeping customer feedback programs active ensures that businesses have insight into what’s happening on the ground and can respond proactively. Continuously listening to customers is key to navigating any crisis and coming out stronger. Plus, by segmenting customers, businesses can prioritize who needs immediate attention to protect key relationships."

82% of consumers say personalized experiences influence the brands they choose at least HALF of the time when shopping 🛒, according to Medallia research.

Use these best practices to drive repeat visits, conversions, and overall customer loyalty.

Medallia is headed to San Francisco for Dreamforce in September!

Will you be there? Join us at American Bookbinders Museum, a short walk from the Moscone Center, and learn how we help leading brands deliver exceptional and personalized customer experiences that drive loyalty and growth.

🔌Recharge your devices — and yourself! — with light bites and refreshments
💡Explore how you can supercharge Salesforce with Medallia
📚Experience the art of bookbinding

Sign up today: https://bit.ly/3YbKdmB

Did you know that 15% of shoppers are finding their latest purchase through social media channels? According to new Medallia research from Andrew Custage, social media is second only to in-store shopping. 🛍️ You can read more about his research in CX Dive.

Considering that you're reading this on a social media platform, this might not come as a surprise. So tell us, what was your most recent social media influenced purchase? 👇

If you’ve wondered what employee activation is or how to implement it at your organization, Kathi Enderes and Julia Bersin from The Josh Bersin Company have you covered.

From the process and potential of employee activation to the evolution of employee listening, Enderes and Bersin explain everything you need to know.

“We are thrilled that Prudential Financial has been recognized by Forrester for its CX program,” said Ben Brewer, Chief Revenue Officer at Medallia. “Prudential Financial is a prime example of an organization at the cutting edge of CX.”

Delivering industry-leading customer and client experiences is one of Prudential’s strategic pillars, the CX program has set metrics tied to operational success, harmonized them to make them consistent globally, and established clear CX ROI.

Learn more about Prudential Financial’s award-winning CX program: https://bit.ly/3zKFdLD

Professionals throughout an organization should be familiar with what means. When teams have a shared understanding, it allows employees to align expectations and see how their respective departments impact CX.

That’s why we’ve put together this comprehensive guide ⬇️ that gives a helpful overview on all things CX.

Let’s dive in.