ListenTrust

Live chat customer service is a communication app that allows customer service representatives to communicate in real-time via a chat box: https://bit.ly/3uYS5bh

Learn these 5 easy tips to deliver great customer service to your clients and help your business grow: https://bit.ly/3VepbhL

Learn why offering personalized customer service can put your business ahead of the competitors: https://bit.ly/3BLujTK

Today, ListenTrust honors and remembers Dr. Martin Luther King, Jr. and his commitment to justice for all. 🤵🏿🙌🏿

Trust is a difficult thing to build and an easy thing to lose—but it’s a crucial factor to achieve business success.

To build trust with your customers and create an excellent rapport, start by:

🤝🏼 Asking questions
🤝🏼 Listening empathetically
🤝🏼 Establishing common ground
🤝🏼 Using the mirror and match technique

Explore the importance of building client rapports, the benefits, and how to foster this type of symbiotic, trusting relationship with clients: https://bit.ly/3PFhpfG

that managing, running, and performing contact center operations in-house can cost you $259,955 a year?

That’s a lot of cash! 💰

There’s a more cost-effective way to take care of your business’s customer service need—partnering with an outsourced call center.

Discover how you can save money and improve customer service with outsourced call center solutions: https://bit.ly/3hWfreb

A multichannel contact center is a type of call center agency that uses one software platform to manage multiple customer-facing communication channels, such as:

📞 Voice
📧 Email
👨‍💻 Webchat
💻 Social media
📱 SMS texting

Check out our complete guide to multichannel contact centers to learn more: https://bit.ly/3YALS2Q

Partnering with an outsourced agency to provide you with inbound call center solutions has a wide range of benefits:

✔️ Higher close rates and average order values for direct response and digital marketers
✔️ Greater donor performance for non-profit fundraising organizations
✔️ Higher customer satisfaction scores and “save the sale” rates

Discover how inbound call center outsourcing can take your business to the next level: https://bit.ly/3Gd0FK1

Happy New Year from ListenTrust! 🎇

We wish you a happy, healthy 2023!

Call centers can be tough to manage, with an array of agents, scripts, clients, hours and languages. Let’s explore some of the most common call center challenges and how to overcome them: https://bit.ly/3gwJIA4

Happy Holidays from ListenTrust!

We wish you and your family a season that’s merry and bright!

Call center agents interact with different types of customers—and each customer expects different outcomes.

From lookers and browsers to discount hunters, learn how to approach each type of customer to ensure a satisfactory experience: https://bit.ly/3XrmGem

Call centers scripts provide excellent one-on-one customer service in an increasingly digital world.

With them, you can:

✏️ Leave a better first impression
✏️ Stay consistent
✏️ Improve productivity
✏️ Boost confidence
✏️ Reduce mistakes
✏️ Decrease training time
✏️ Improve performance and customer satisfaction

Develop impactful call center scripts to improve productivity and customer satisfaction: https://bit.ly/3U7AAiR

During the holidays, call center queues are full—and nothing makes an agent feel more like a Scrooge than working long hours and providing an dissatisfying customer experience.

🎅 To keep your customers in the holiday spirit after waiting in the queue, create a holiday greeting for your agents to use when answering calls.

🎅 Make sure your team isn’t overworked by hiring seasonal staff to maintain a healthy work/life balance during the seasonal rush.

ListenTrust promotes a fun work environment every day of the year, especially during the holiday season.

Learn more about our core values and how we can spread holiday cheer to your customers: https://bit.ly/3TVkJFq

Many call center costs are associated with hiring employees to manage contact center operations in-house.

Before hiring an internal customer support team for your business, consider the costs of recruiting, training, salaries, benefits, and equipment: https://bit.ly/3hWfreb

To understand the difference between onshore vs nearshore vs offshore call centers, think real estate: location, location, location.

A call center’s location impacts the customer experience.

Learn more about the different types of call centers so you can decide which is right for your business: https://bit.ly/3AHppXn

Happy Thanksgiving from all of us at ListenTrust! 🦃

We’re thankful for our customers and dedicated employees, and we’re wishing you a wonderful holiday with family and friends.

ListenTrust isn’t just PCI compliant—we’re 100% PCI certified and third-party audited annually to provide the highest level of security for you and your customers.

We combine this with a highly reliable infrastructure and support system, including:

💳 24/7 support
💳 100% PCI DSS 3.0 certified
💳 99% uptime
💳 2 DS3 (60 Mbit) high-speed data links
💳 Internal network infrastructure
💳 Full-time dedicated IT personnel
💳 Information security and data integrity
💳 IT project management

Get exceptional security and technology from a PCI-certified partner: https://bit.ly/3Ddadll

Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.

https://bit.ly/3TU9Umo

Why is Having Bilingual Customer Service Representatives Important to Your Business? - ListenTrust Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.

Long gone are the days of customers only contacting you by phone. That’s why we’ve expanded our services to accommodate today’s buyer: the online customer. Our team responds to your customers via social media, live chat on your website, and much more.

Our live chat support solutions include:

💬 Virtual Reception
💬 Order Taking
💬 Logistics Management
💬 Product/Service Inquiries
💬 Technical Support
💬 Call-Off Lines

Accommodate the modern buyer with our real-time customer engagement services: https://bit.ly/3dQwPzD

With our diverse customer center solutions, you can expect:

📞 Calls to be answered quickly
📞 Full support in English or Spanish 24/7/365
📞 Membership club retention and renewal programs
📞 Dynamic staffing capabilities to manage seasonal changes in call volume

Our team consistently generates more revenue per call compared to cost for our customer service clients.

Learn more: https://bit.ly/3NfqJFZ

Discover how direct response marketing helps businesses increase communications, build relationships, and target specific markets. Learn more today!

https://bit.ly/3zkNBhs

Advantages of Direct Marketing - ListenTrust Discover how direct response marketing helps businesses increase communications, build relationships, and target specific markets. Learn more today!

that two-thirds of U.S. Hispanics live in the following five states?

🌴 California (14.4 million)
🐮 Texas (9.8 million)
🍊 Florida (4.4 million)
🗽 New York (3.5 million)
🌇 Illinois (2.1 million)

Since Spanish could be the first language of many of your donors, you can improve their experience with your nonprofit with Spanish language call center services.

Learn more about how your nonprofit can benefit from these services: https://bit.ly/3Fjx5Cr

In a Salesforce survey of over 13,000 consumers and nearly 4,000 business buyers across 29 countries, almost 90% of buyers say a company’s experience is as important as its products or services.

See why customers are starting to care about company experience now more than ever: https://sforce.co/3znQjTI

According to a study from Salesforce, if a company has excellent customer service, 78% of consumers will continue to do business with it even after a mistake.

Get more insights from 1500+ consumers about customer expectations and behaviors: https://bit.ly/3ftmav0

When your customers call, they want to engage on a personal level and communicate in their language.

By connecting with customers and building a trusting relationship, ListenTrust’s multilingual call center consistently achieves:

📞 Higher close rates and average order values for direct response and digital marketers
📞 Higher customer satisfaction scores and “save the sale” rates for our customer service clients
📞 Greater donor performance for nonprofit fundraising organizations

Discover how our Spanish language and bilingual agent services can help your business: https://bit.ly/3DaMkfK

Our e-commerce & retail call center solutions generate revenue and help build brand loyalty.

Call now to hear more about our omnichannel services:

📞 800-630-9221

https://bit.ly/3dQwPzD

E-Commerce & Retail Sales & Customer Service Call Center | ListenTrust Our e-commerce & retail call center solutions generate revenue and help build brand loyalty. Call now to hear more about our omnichannel services.