Bridgepointe Technologies

Did you know that Labor Day has been a national holiday since 1894, honoring the contributions of workers who built the foundation of our modern economy?

Today, we celebrate the hard work, dedication, and innovation that drive our industry forward. As we take a moment to rest and recharge, let's recognize the impact of our collective efforts. To our incredible team, partners and clients—thank you for your commitment to excellence.

The CX landscape is evolving rapidly, especially with AI. Here are 3 AI-specific trends to consider for your contact center - https://bit.ly/4cGMZ6J

What makes India the next big thing in data centers?

From world-class connectivity to a top-tier tech workforce, India offers unmatched growth potential. Here’s what you need to know. https://bit.ly/3XeOvsm

⚡Lessons Learned from the Crowdstrike Outage⚡

What comes first in Cybersecurity?

✅ Product or Policy
✅ Innovation or Uptime
✅ Auto Updates or Careful Testing 😳

Have recent major disruptions around the globe led us to rethink our kind of typical pace over process ethos in IT?

Scott Kinka’s guest on this week’s episode of The Bridgecast is Melanie Thomas, the VP of Cybersecurity at Bridgepointe Technologies. Her belief is that change doesn't need to be scary, but in light of recent events, it's necessary.

Listen in as they discuss the recent CrowdStrike events and the potential reckoning that it may cause in the way we think about all of our own internal IT operations.

🎙️ Hear the full conversation: https://bit.ly/3WRbM2k

Are your mobility services being managed strategically? Our client MorningStar Senior Living reduced their mobility spending by 43.5% once they started working with us.

Here’s how we helped them save - https://bit.ly/3WMeC8D

Pe*******on testing services are no longer a luxury but a must in the current security climate. Here's what you need to know - https://bit.ly/3SCYMfl

*******onTesting

Lessons for IT leaders 💡

Every business book in the past 20 years has talked about being customer obsessed. In order to do that, you need to empower your employees to innovate; mistakes be damned. 🚀 Some recent "challenges" with a software update to 80% of the operating systems in the world 🌍 might suggest that maybe we need to take a pause on unbridled innovation.

Scott’s guest is 20-year tech veteran and author Jack Jackson, who shares, somewhat counter-intuitively, that building fences 🛑, not tearing them down, may be the key to balancing innovation and risk.

🎙️ Hear the full conversation: https://bit.ly/4fuDsT7

Every tech leader knows that time is money. What would you do if you could save 180 hours on your data center projects? More importantly, infrastructure decisions last for 10 year on average, so choosing strategically is key to long term profitability.

That’s what we were able to do for fast-growing AI solutions company Hive. Learn how here - https://bit.ly/3WP1SiV

As an IT leader you’re under pressure to get AI tools and tech implemented NOW, but the risks of doing it too quickly are very real.

“Everybody wants to go out and buy AI, but they don’t really know what that means.” - Pete Eisengrein, Evolve IP

Listen to this interview on The Bridgecast with Pete for his insights on AI including security and governance – https://bit.ly/3A62LKY

(And be sure to subscribe to the show so you never miss an episode.)

🚀 IT LEADERS 🚀

You've heard the old adage that everyone in business is in customer service or customer experience. And yet legacy contact center software has been designed for one primary workflow, the customer service agent.

Listen to ’s Rei Kesai and host Scott Kinka discuss how your approach to CX and customer expectations may be out of alignment.

🎙️Hear the full conversation: https://bit.ly/4bXNskN

Was last week’s global tech outage a wake-up call?

Our VP of Cybersecurity Melanie Thomas, is sharing four specific lessons from the CrowdStrike outage – https://bit.ly/46ePonL

Is your contact center keeping up with the competition?

Discover what 200 CX and IT leaders from various financial institutions predict for the evolution of contact centers in our latest blog post. We break down Talkdesk's 2024 Bank and Credit Union Contact Center Benchmark Report and look at current contact center trends. https://bit.ly/3S4nDrU

IT Leaders:

✅ Respect your IT team's normal business hours on most days because there will be plenty of times when you need them to pull an all-nighter
✅ Unsupported innovation is just future tech debt
✅ Buying best-of-breed point solutions generally puts your IT team in the integration business

These are just a few of the nuggets of wisdom that IT leaders can take from Scott Kinka's discussion with Pete Eisengrein, Chief Product Officer at Evolve IP, on this week's episode of The Bridgecast.

Hear the full conversation: https://bit.ly/3XRAUYM

As we celebrate the unity and spirit that have defined our nation since 1776, we wish everyone a safe and joyous Fourth of July!

🏆 We're thrilled to announce that Digital Realty has named Bridgepointe Global Channel Partner of the Year for the second year in a row.

This award is a testament to our ongoing leadership position in the data center market and how the world’s top brands rely on us for their advisory and consulting services.

A big thanks to the Digital Realty team for being incredible partners.

Are you getting the most out of your communication platform? Microsoft Teams Phone offers flexibility and efficiency for the modern workforce. Learn more on our blog – https://bit.ly/3xsidAe

🚀 AI is poised to change the WAY we work at a level nearly as transformative as the way the pandemic changed WHERE we work. Naturally, the focus of online discussion is on the real-world applications of AI. 🤖

We're not talking as much about how AI is changing the very face of the modern data center used to support it.

In the premiere episode of The Bridgecast Season 3, Scott Kinka's guest is Ryan Mallory, COO of Flexential. He's right in the middle of that AI-driven data center transformation, or what he called, a Renaissance. 🌟

Hear the full conversation: https://bit.ly/3VGxSnr

Attacks on Change Health, UnitedHealth and Walgreens illustrate how vulnerable healthcare organizations truly are to attack. With sensitive information, and patient care on the line, it’s time for healthcare organizations to dramatically transform their approach to cybersecurity.

Here’s how to get started - https://bit.ly/3XiaIGv

Modernizing your motel or hotel phone system is about more than upgrading technology—it's about enhancing guest experiences.

Discover the benefits in our latest blog post. https://bit.ly/4bYA54i

Honoring the brave men and women who sacrificed everything. Remembering their courage and dedication this Memorial Day.

Struggling to juggle competing priorities and limited resources while maintaining stellar customer service? You're not alone!

Read our latest blog post to learn how contact center consulting can help your organization navigate these challenges and deliver exceptional customer experiences. https://bit.ly/3UT0o50

Navigating the VMware landscape post-Broadcom: Our licensing guide has you covered. Check it out here - https://bit.ly/44U4leb