Todd Gramm, Bridgepointe Technologies

The future of contact centers is AI-driven. Check out these 3 trends shaping the CX landscape – https://bit.ly/3AKxEoF

India is quickly becoming a global hub for data centers with its robust infrastructure and strategic location.

Discover why more and more companies are moving their data centers to India in this new post. https://bit.ly/4dyKcOq

⚡Lessons Learned from the Crowdstrike Outage⚡

What comes first in Cybersecurity?

✅ Product or Policy
✅ Innovation or Uptime
✅ Auto Updates or Careful Testing 😳

Have recent major disruptions around the globe led us to rethink our kind of typical pace over process ethos in IT?

Scott Kinka’s guest on this week’s episode of The Bridgecast is Melanie Thomas, the VP of Cybersecurity at Bridgepointe Technologies. Her belief is that change doesn't need to be scary, but in light of recent events, it's necessary.

Listen in as they discuss the recent CrowdStrike events and the potential reckoning that it may cause in the way we think about all of our own internal IT operations.

🎙️ Hear the full conversation: https://bit.ly/3XcLdpF

MorningStar Senior Living's impressive 43.5% savings in mobility spending showcases the power of strategic management.

Dive into our case study learn how you can do the same - https://bit.ly/3SRr1XR

In today's security climate, pe*******on testing is your best defense. Find out why it's an essential part of your cybersecurity - https://bit.ly/3YBC1vU

Lessons for IT leaders 💡

Every business book in the past 20 years has talked about being customer obsessed. In order to do that, you need to empower your employees to innovate; mistakes be damned. 🚀 Some recent "challenges" with a software update to 80% of the operating systems in the world 🌍 might suggest that maybe we need to take a pause on unbridled innovation.

Scott’s guest is 20-year tech veteran and author Jack Jackson, who shares, somewhat counter-intuitively, that building fences 🛑, not tearing them down, may be the key to balancing innovation and risk.

🎙️ Hear the full conversation: https://bit.ly/3AcOnjX

How much time did you spend on your last data center expansion project?

The hours can quickly add up between vetting, contacting suppliers, and reviewing terms and pricing. Bridgepointe customer Hive was able to save 180 hours by leaving it to our data center experts - https://bit.ly/3SzF5oJ

As an IT leader you’re under pressure to get AI tools and tech implemented NOW, but the risks of doing it too quickly are very real.

“Everybody wants to go out and buy AI, but they don’t really know what that means.” - Pete Eisengrein, Evolve IP

Listen to this interview on The Bridgecast with Pete for his insights on AI including security and governance – https://bit.ly/4dpUGzc

(And be sure to subscribe to the show so you never miss an episode.)

🚀 IT LEADERS 🚀

You've heard the old adage that everyone in business is in customer service or customer experience. And yet legacy contact center software has been designed for one primary workflow, the customer service agent.

Listen to Talkdesk's Rei Kesai and Scott Kinka discuss how your approach to CX and customer expectations may be out of alignment.

🎙️Hear the full conversation: https://bit.ly/4dhvXgh

Friday’s global tech outage was one of the worst on record, but now is the time to reflect, not react, says Bridgepointe’s VP of Cybersecurity, Melanie Thomas.

Here are four lessons to consider as you figure out what’s next. - https://bit.ly/4dg6Z10

Stay competitive in the financial services landscape with our breakdown of the latest contact center trends based on research from Talkdesk.

Read our blog post for insights from over 200 of your peers – https://bit.ly/3zEkIQv

IT Leaders:

✅ Respect your IT team's normal business hours on most days because there will be plenty of times when you need them to pull an all-nighter
✅ Unsupported innovation is just future tech debt
✅ Buying best-of-breed point solutions generally puts your IT team in the integration business

These are just a few of the nuggets of wisdom that IT leaders can take from my discussion with Pete Eisengrein, Chief Product Officer at Evolve IP, on this week's episode of The Bridgecast.

Hear the full conversation: https://bit.ly/3Lgl6an

IT Leaders:

✅ Respect your IT team's normal business hours on most days because there will be plenty of times when you need them to pull an all-nighter
✅ Unsupported innovation is just future tech debt
✅ Buying best-of-breed point solutions generally puts your IT team in the integration business

These are just a few of the nuggets of wisdom that IT leaders can take from Scott Kinka's discussion with Pete Eisengrein, Chief Product Officer at Evolve IP, on this week's episode of The Bridgecast.

Hear the full conversation: https://bit.ly/3LjQ9Ca

Future-proof your communication with Microsoft Teams Phone. Learn the essentials for transitioning to a cloud-based system and what questions you need to ask before you commit – https://bit.ly/4eKNZcv

🚀 AI is poised to change the WAY we work at a level nearly as transformative as the way the pandemic changed WHERE we work.
Naturally, the focus of online discussion is on the real-world applications of AI. 🤖

We're not talking as much about how AI is changing the very face of the modern data center used to support it.

In the premiere episode of The Bridgecast Season 3, Scott Kinka's guest is Ryan Mallory, COO of Flexential. He's right in the middle of that AI-driven data center transformation, or what he called, a Renaissance. 🌟

Hear the full conversation: https://bit.ly/4ePa3CO

Relentless cyber threats plague the healthcare sector. The financial and operational fallout is massive, from billion-dollar remediation to ransom payments. Here’s how healthcare organizations can rethink their cybersecurity strategy - https://bit.ly/3Vm9jfh