Jolt Technology

Jolt Technology will be closed Thanksgiving Day, November 24th, 2022. Tickets submitted will be answered the following business day.

Jolt Technology is for all levels of experience in the field!

Assistant Account Manager: https://indeedhi.re/3BLD68S
Field Technician: https://indeedhi.re/3RPodaS
Sr. Support Admin: https://indeedhi.re/3qJJcA0

These will all require you to be on-site in Brentwood, MO. The typical schedule will be Monday through Friday, 8:30am to 5:00pm with the exception of being on call every 6+ weeks for some roles.

The salary range will depend on experience and the role you are interested in. package includes:
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, sick, holidays)
• Retirement plan and matching
• Employee discounts

With benefits included, you're looking at total starting at $40,000 a year up to $73,000 annually!

If this opportunity interests you, apply using the links above or send us your and questions to [email protected].

We will be closed Labor Day, September 5th, 2022. Tickets submitted will be answered the following business day, September 6th, 2022.

We wish you and your families a safe and enjoyable holiday!

Today's employee spotlight is all about Rob, our IT Systems Management Lead. He has been with the company since September 2018. We're happy to have you, Rob!

For this week's employee spotlight, we would like to introduce Alex! Alex started in February 2018 as one of our Client Support Technicians and has since then switched over to our projects side as a Project Specialist!

Additional fun fact: Kiwi is his German Shepherd dog. What a great friend to have!

Today's employee spotlight focuses on Mac! Mac has been with the team since August 2019, starting out as an intern. He recently accepted a position to stay on full-time as our Assistant Installer. Congratulations, Mac!

Welcome back for another employee spotlight! Today we are featuring Mikey, our Build Technician! Mikey joined us in March 2022 with several other technicians.

A bonus fun fact about Mikey is that if he had the option to meet anyone, it would be all of his ancestors just to see what they were like.

We are featuring Mirnes for this week's employee spotlight! He joined the team as a Client Support Technician in March 2022. We're so happy to have you, Mirnes!

We will be closed Independence Day, July 4th, 2022. Tickets submitted will be answered the following business day, July 5th, 2022.
We wish you and your families a safe and enjoyable holiday!

In this week's employee spotlight, we would like to introduce Patrick, the Helpdesk Support Manager! He has been with the team since August 2021!

A few more fun facts about Patrick:
• A hobby of his is cooking! He loves anything to do with making good food.
• His secret talent is being able to read people.
• If he won the lottery, the first thing he would do is open an MSP company called Bolt Technology!
• He would name the autobiography of his life, "I Know I'm Funny"

We've moved!

You can now visit us at our new home at 814 Hanley Industrial Ct. Brentwood, MO 63144. We look forward to seeing you!

In honor of Memorial Day, we will be closed May 30th, 2022. Tickets submitted will be answered the following business day, May 31st, 2022.

We wish you and your families a safe and enjoyable weekend. Thank you to all who have or are currently serving our country.

Does this really count as an employee spotlight if he's the President & Founder of the company? Today we are featuring Justen, who founded Jolt Technology in 2011!

We are featuring Raymond for today's employee spotlight! Raymond joined our team as a Client Support Technician in March 2022!

A few more fun facts about Raymond:
• His secret talent finding a funny animal GIF to react to any situation. He has attached an adorable example here: https://c.tenor.com/WqCSvnYvupsAAAAd/happy-comb.gif
• Something that may surprise you is his closest friends are people that he met entirely online and have not met most of them in person.
• The title of his autobiography would be The New Abnormal.

We are looking for a Field Support Technician to assist our clients with documenting and solving technical problems. Field Support Technician responsibilities include: communicating with clients on-site and remotely about reported issues, keeping client satisfaction high by clarifying and proactively solving technical problems, and assisting the team with completing projects and support tickets and in a timely and organized manner. To be successful in this role, you should have a technical background, strong communication skills, the ability to establish a positive rapport with clients, and a consistent focus on the details.

Responsibilities
• Go on-site for client visits to complete tickets, implement solutions devised by the support team, and provide training to end-users.
• Identify client issues and potential problems during site visits, creating tickets to ensure issues are solved.
• Deliver new hardware to users, transitioning users seamlessly from old to new systems.
• Assist consultants with on-site projects as needed.
• Answer incoming calls, creating tickets as required.
• Answer incoming tickets/emails, clearly documenting all progress in ticket notes.
• Communicate the status of issues regularly, clearly, and efficiently to clients.
• Request hardware quotes from other team members as needed, building quotes for items used from inventory.
• Communicate the status of incoming orders to the receiving team and clients.
• Assist in documenting and improving existing troubleshooting processes.
• Additional tasks as required.

Requirements
• Excellent communication skills, verbal and written. Ability to explain technical issues clearly to our clients.
• Independent problem-solving skills using available resources.
• Flexibility to adapt to in-the-moment changes and needs of clients with a positive attitude.
• Proven work experience in a technical role.
• Strong knowledge of network troubleshooting, including TCP/IP, DNS, DHCP, routers, LAN/WAN, and switches.
• Strong knowledge of technology troubleshooting to include computer hardware repairs, upgrades, mobile devices, phone systems, printers, scanners, and copiers.
• Ability to use, quickly learn, and troubleshoot basic and intermediate computer software including PC and Mac, Microsoft Office Suite, and various web-based apps.
• Strong time-management and the ability to remain organized while prioritizing many ongoing tickets.
Reliable data entry skills with the ability to identify errors.
• Willingness to adapt to a fast-paced environment and changing day-to-day requirements.

We're back with another employee spotlight! Today, we are featuring Caleb, a Client Support Technician! He was part of FOUR amazing people that had just joined the team in March 2022!

A few more fun facts about Caleb:
• His secret talent is that he can make a mean set of BBQ ribs.
• Something that may surprise you about Caleb is that he enjoys working on cars. He's been working on a project car for about three months.
• The title of his autobiography would be The Biggest Frog.

What's your preference?

Jolt Technology is ! We are looking for an experienced Field Support Technician to identify client issues and potential problems during routine site visits, creating tickets to ensure issues are resolved.

Our office is located in Ballwin, MO, where you will working out of Monday through Friday, 8:30am to 5:00pm with the exception of being on call every 6+ weeks.

package includes:
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, sick, holidays)
• Retirement plan and matching
• Employee discounts

With benefits included, you're looking at total ranging from $40,000 to $65,000 annually!

If this role interests you, apply through Indeed using this link: https://indeedhi.re/3Kw1Tis

Or send your resume to [email protected]

Drop a gif in the comments below! ⬇ We'll start ❄️ ❄️

For today's employee spotlight we are featuring one of our Client Support Technicians, Damon! He has been a member of the team since December 2021!

A few more fun facts about Damon:
• Something that people may be surprised to find out is he actually does not have a vinyl collection!
• The first thing he would do if he won the lottery is start a vinyl collection.
• The title of his autobiography would be...
"My Vinyl Collection"

Jolt Technology is for all levels of experience in the field!

Client Support Technician - Tier 1: https://indeedhi.re/3HQ9GXL
Client Support Technician - Tier 2: https://indeedhi.re/3GOEkze
Information Technology Specialist: https://indeedhi.re/3GOOOyJ
Sr. Support Admin: https://indeedhi.re/3uR4z60
System Build Technician: https://indeedhi.re/3uPNCZm

These will all require you to be on-site in Ballwin, MO. The typical schedule will be Monday through Friday, 8:30am to 5:00pm with the exception of being on call every 6+ weeks for some roles.

The salary range will depend on experience and the role you are interested in. package includes:
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, sick, holidays)
• Retirement plan and matching
• Employee discounts

With benefits included, you're looking at total starting at $40,000 a year up to $73,000 annually!

If this opportunity interests you, apply using the links above or send us your and questions to [email protected].

Jolt Technology is for all levels of experience in the field!

Client Support Technician - Tier 1: https://indeedhi.re/3HQ9GXL
Client Support Technician - Tier 2: https://indeedhi.re/3GOEkze
Information Technology Specialist: https://indeedhi.re/3GOOOyJ
Sr. Support Admin: https://indeedhi.re/3uR4z60
System Build Technician: https://indeedhi.re/3uPNCZm

These will all require you to be on-site in Ballwin, MO. The typical schedule will be Monday through Friday, 8:30am to 5:00pm with the exception of being on call every 6+ weeks for some roles.

The salary range will depend on experience and the role you are interested in. package includes:
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, sick, holidays)
• Retirement plan and matching
• Employee discounts

With benefits included, you're looking at total starting at $40,000 a year up to $73,000 annually!

If this opportunity interests you, apply using the links above or send us your and questions to [email protected].

Jolt Technology Managed Support Provider in St. Louis

This week's employee spotlight features our Client Specialist and IT Scheduler, Madison! She has been a member of the team since May 2021!

A few more fun facts about Madison:
• Her favorite quote is, “Man cannot discover new oceans unless he has the courage to lose sight of the shore,” from André Gide.
• Her secret talent is being able to sew.
• Something that most people would be shocked to find out is she studied Agriculture before making her move into the IT field! 🐮

We're back for another employee spotlight! Today we are featuring our Bookkeeper, Lisa! She has been a member of the team since July 2019!

A few more fun facts about Lisa:
• A hobby of hers is anime.
• Something that you may be surprised to learn about Lisa is she has a "black thumb" - she is so skilled at this she even killed an air plant!
• The name of her autobiography would be "Pass."
• If she could meet anyone dead or alive, it would be Bob Mould (living).

In this week's employee spotlight, we would like to introduce Mike, Warehouse Specialist & Installer! He has been with the team since April 2021!

A few more fun facts about Mike:
• His not-so-secret talent is that he can grow a mean beard!
• If he won the lottery, he would buy a house for himself, a house for his mother, a '67 Pontiac GTO, then put the rest in savings.
• The name of his autobiography would be "You're Either Perfect Or You're Not Me...There Is No Gray Area"

Today we are featuring Ryan, our Lead AV & Network Installer! He has been with the team since June 2021!

A few more fun facts about Ryan:
• A hobby of his outside of work is traveling.
• If you can guess... the first thing he would do if he won the lottery would be to go on a long trip.
• A secret talent of his is his ability to bake a variety of desserts!
• Something that may be surprised to learn is that he was a pole vaulter in high school and college.

Our employee spotlight today is featuring Doug, one of our Project Specialists! He has been with the team since August 2015!

A few more fun facts about Doug:
• A hobby of his outside of work is playing video games.
• The first thing he would do if he won the lottery would be pay off his debt, invest 50%, and build a new house.
• If he could meet anyone, it would be Neil deGrasse Tyson.

Today's employee spotlight is featuring Christian, one of our Client Support Technicians! He has been with the team since November 2021, making him our newest addition to the team!

A few more fun facts about Christian:
• He is a huge gamer, who also enjoys binge watching Sci-Fi TV shows. He adds, "I'm fairly certain if it involves space and a spaceship on Netflix, I've seen it."
• The title of his autobiography would be "The Misadventures Of An Empath Who Learns Absolutely Nothing"
• If he could meet anyone, it would be Albus Dumbledore

In this week's employee spotlight, we would like to introduce our Project Manager, Kurt! He has been with the team since November 2018, just over three years!

A few more fun facts about Kurt:
• He would name his autobiography "Knock on Wood"
• If he could meet anyone in the world, it would be Nathan Fillion
• The first thing he would do after winning the lottery is pay off his family's houses

In this week's employee spotlight is our VP of Operations, Alex! He has been with the company since January 2014, making him the second person to work for Jolt Technology.

A few more fun facts about Alex:
• The first thing he would do if he won the lottery is hide (fair enough)
• He also played bass in a jazz band for over 10 years!