eGain Communications Corporation

Join eGain for a : The Looming Contact Centre Agent Experience Crisis: Understand, Avoid, and Ascend
On December 7, at 11 am UK Time (30 min)
https://bit.ly/3F7XqTp

Despite a loss to the Pittsburgh Penguins, we had a fantastic time at last night's Washington Capitals game with our partners, and we always love seeing the V3Gate logo lit up in the Capital One arena!

Palo Alto Networks ID.me eGain Communications Corporation CDW Corporation VMware Bridges System Integration HP

The eGain team is at 2022 👋 You won't find a set of people more happy to talk about knowledge management 😊 Drop by to meet them at booth 401 — Jessica DeMay, Michael Messner, Luan N., Zoe Hua, Mark Herman

eGain has won the KMWorld Magazine’s Readers’ Choice Award for 2022: Best Customer Experience & Support category

“There are many other awards and designations bestowed on KM vendors by publications and analyst firms, but this is the one where the winners are chosen by the people who matter most—the end users who use these products and services every day,” wrote the editorial staff at the magazine.

We are very thankful to our customers for their trust in us. And so proud of our team that made it happen!

https://www.egain.com/company/news/press-releases/egain-knowledge-wins-kmworld-magazine-readers-choice-award-for-2022/

eGain Wins KMWorld Magazine’s Readers’ Choice Award for 2022 - eGain eGain Knowledge Hub—the enterprise KM platform—was selected the winner in the Best Customer Experience and Support category by users of knowledge solutions.

We are thrilled to share that eGain Knowledge Hub is the 2022 KMWorld Readers' Choice Award Winner 🏆 in the Best Customer Experience and Support category!

As we go into the weekend, here are some memories from another weekend with friends 🤩

PS: When Goa calls, you answer 🚌🏖

Who's the star? 🤩 Chris Krystalowich, VP, NA Sales at eGain is being interviewed at the ICMI Contact Center Expo & Conference.

On the second day of ICMI & Conference, eGain's Sanjeev Sahni spoke to a full room on the agent retention crisis in contact centers and how to resolve it.

You can also stop by at booth no 408 at any point during the day to meet him and the rest of the eGain team.

Our products and solutions experts were on the stage in the pre-lunch plenary sessions. The topics they covered - analytics, AI automation, knowledge for conversations, agents, and sales.

Know some interesting Knowledge Hub use cases with Arvind Gopal - on day 2 of Solve 22 Conference.

On day 2 of eGain Solve 22, we are talking of the 7 parts of successful Knowledge Management with Ian Jones and Sam Hahn.

There's a coffee break after this and then we rejoin to discuss 6 interesting Knowledge Hub .

The session breaks for ☕️ but Manju has other plans! Grab your coffee and get ready for Demo Lounge Delights with the product team and eGain solutions.

eGain CEO Ashu Roy is taking us into the future... of contact centers.

We hope you are tuned in. Forrester's Rick Parrish is presenting some somber but very important facts about .

👋 from Day 1 of eGain Solve 22 ! We are all set to receive our first guests.

The sessions will start at 9.30 am PST with a presentation by Rick Parrish of Forrester Research who will talk in detail about customer obsession, followed by the by eGain Ashu Roy. You can catch the live at https://www.egain.com/solve22-live-stream/

Did you find your letter?

We like how the venue is shaping up. Tomorrow, the day starts with registration and breakfast at 7.30 am.

And the day is here! 🎉

If you prefer to finish the registration process early, we will be available from 6.30 pm this evening. Anyone with an badge will help you get your badge. Don't forget to join us for pizza and drinks after that.

Let's unpack !

Gartner recommended just one technology investment for Customer Service leaders in 2022: Knowledge Management. Join Deloitte, BT, and eGain to explore how you can transform the experience of customers and frontline employees through modern Knowledge Management.
Register at: https://mailchi.mp/egain.com/transformingcustomerengagement

The eGain Pune family in one frame. 💙💛