Utility Management Services
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Utility Management Services, Inc. (UMS) is a utility bill analysis and rate consulting firm serving all types of industries in multiple states. utility.
UMS is a utility bill auditing and rate consulting firm. We help businesses and governmental agencies reduce their utility bills by finding billing errors, overcharges and rate savings opportunities. We serve businesses and governmental agencies of all sizes and types. We use our proprietary software, RateMaster, to analyze our customer's utility bills, find errors and find lower rate alternatives
![Why Expertise Matters for Utility Bill Management - UMS](https://img5.findglocal.com/800/499/1135984348004991.jpg)
Navigating bills in any industry can be daunting. Even the most experienced professionals can miss crucial details.
Bills are often complex, confusing, and designed to make you pay more than necessary. That's where UMS comes in!
Discover our extensive expertise in utility bill auditing by reading the article below.
Why Expertise Matters for Utility Bill Management - UMS Why Expertise Matters for Utility Bill Management Whatever industry you’re in, you’ve got bills to pay. And chances are, those bills are complicated, convoluted, and generally structured to make you pay more than you need to be paying. Even the most adept of business professionals are bound to m...
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Our team of analysts has uncovered over $140,000 in annual savings for Wind Creek, all without making any operational changes at their facilities!
Proud to have helped such a great company Wind Creek Hospitality, and their tribe the Poarch Band of Creek Indians.
Their mission is to be good neighbors in their community and help those who are in need driving them to find savings anywhere they can.
Read more with the link below.
https://utilmanagement.com/case-study-breakdown-wind-creek-casino-and-resort/
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UMS Account Manager Ron Hoffman attended the Georgia Association of Water Professionals (GAWP) tradeshow earlier this week in Savannah, Georgia.
If you are a water professional reach out and learn how you could save on your facility's utilities.
![](https://img3.findglocal.com/194/671/1129900411946718.jpg)
The Falcon's Group is a long-time UMS customer. We thoroughly assess utility bills for each new restaurant they acquire.
Our analysts have identified significant savings in over 70% of the group's restaurants, resulting in $129,000 in savings and counting!
Read more with the link below.
https://utilmanagement.com/case-study-breakdown-falcons-group/
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After the analysis is complete, we don't stop there.
We continue to monitor your account for any additional savings opportunities such as:
- New billing errors
- Additional facilities or locations
- Changes in rates and fees
By having us continually monitor your bills the opportunities for savings are endless.
Curious about what goes into a UMS utility bill analysis? Check out our brief video that walks you through our process.
All you need to get started is a signature and a copy of your most recent bill. It’s that simple—just sign and save!
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🎆Happy 4th of July🎆
Today, we come together to celebrate the land of the free and the home of the brave.
Let's honor the courage and determination of those who fight for our independence. Your sacrifice is unmeasurable and does not go unseen.
Thanks to you, all of the hardworking entrepreneurs and business owners have the freedom to continue to improve our country day by day.
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Today, we are excited to celebrate the 4-year work anniversaries of two of our outstanding analysts: Hunter Wilkinson and Steven Tucker.
Over the past four years, Hunter and Steven have demonstrated remarkable talent and commitment to saving our clients as much as possible.
Steven has consistently brought innovation and flexibility to his role, always achieving excellence. His dedication and hard work are truly commendable.
Hunter has been a pillar of reliability, consistently delivering high-quality work and ensuring the team's success. His positivity is truly motivating.
Please join us in congratulating both Steven and Hunter on this milestone. Their contributions have been and continue to be instrumental in our success.👏
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Did you know that 50% of businesses are being overcharged for their utilities?
That is half of all businesses overpaying!
Utility bills are complex with varying charges and rate structures. By working with an energy industry partner, you can make sure your business is not a part of the 50% being overcharged.
![Photos from Utility Management Services's post](https://img4.findglocal.com/678/342/1114866676783425.jpg)
Last week, our corporate office had the privilege of volunteering with the amazing organization WARM NC. 🏡🔨🌳
Together, we cleaned up the backyard of an elderly community member and built him a brand new deck. The experience was incredibly rewarding and impactful.
If your company is looking for a meaningful volunteer opportunity, give WARM NC a call. They have over 500 people on their waitlist, eager for help to make their homes safer and more accessible.
Join us in making a difference in our community!
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The dog days of summer have arrived. Today marks the first day of summer, a season of longer days, warmer nights, and... rising electric bills for many businesses.
As temperatures soar, so do the costs of keeping our workspaces comfortable. ❄️💸
Stay cool and cost-efficient this summer with a utility bill analysis!
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How are we compensated for our work if there are no upfront costs?
We strive for our best interests to be your best interests. That's why we have a unique compensation model where we share in the savings.
Here’s how it works: Any savings we find we share and if no savings are found there is no charge.
By aligning our incentives with our customers, we create a win-win scenario: our company thrives, and so does yours.
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🔌Celebrating National Electricity Day!🔌
Today, we recognize the impact of electricity on our daily lives. From powering our industries to lighting up our world. 🌍💡
Take a moment to appreciate:
- The engineers and innovators who keep our electrical grids running.
- The advancements in renewable energy.
- The everyday conveniences made possible by electric power, from our morning coffee to our work devices.
- And of course Benjamin Franklin for flying that kite in a lightning storm in 1752.
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🎉Double the Joy: Happy Birthday to Maria Kapsak and Hunter Wilkinson!
Today, we have the pleasure of celebrating not one but two incredible members of our team!
🎂 To both Maria and Hunter, we wish you a year ahead filled with success, happiness, and countless memorable moments. Thank you for all that you do and for being such wonderful colleagues.
Let’s all raise a virtual toast to celebrate these two amazing individuals!
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Brian Coughlan, Founder of UMS, had a fantastic time presenting at last week's NC Association of Foresters board meeting.
We appreciate the opportunity to share insights on utility bill savings for your members.
![](https://img5.findglocal.com/803/349/1102366008033492.jpg)
Today, we are thrilled to celebrate James, an exceptional senior analyst and technical lead, who marks an incredible 8 years with UMS. From day one, James has demonstrated unparalleled dedication, outstanding analytical skills, and a relentless drive for excellence.
In these 8 years, James has not only mastered the art of turning data into actionable insights but has also been an integral part of spearheading our team’s success. His contributions have been pivotal in driving our projects forward, optimizing processes, and overall delivering value to our clients.
James, we are immensely grateful for your contributions and proud to have you on our team.
Here’s to celebrating your numerous achievements! 🥂
![Ship Repair Facility Saves Hundreds of Thousands with Utility Bill Analysis - UMS](https://img5.findglocal.com/777/060/1071661547770605.jpg)
There are many commercial energy consumers who have been overcharged just like LSI and are due funds back.
The process of getting what you are owed can be cumbersome and require high-level energy expertise.
At UMS we advocate for you no matter how complex the error or how much pushback is received from power providers all requiring little to no work on your end.
Ship Repair Facility Saves Hundreds of Thousands with Utility Bill Analysis - UMS Utility Bill Error UMS’ utility bill audit of Lyon Shipyard’s bills in Norfolk, Virginia uncovered erratic peak demands, indicative of billing errors. UMS requested a meter test from their power provider who performed the test, concluding that the meter was “registering correctly”, and decli...
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In the competitive environment that is the restaurant industry, every penny counts towards your bottom line.
On average we find savings equaling 20% of your annual utility bill.
What could your operations do with that extra cash? Menu enhancement, hiring more staff, improving customer experiences, or maybe investing it in new equipment.
![](https://img5.findglocal.com/850/577/1064309818505778.jpg)
Our certified team of analysts has tried and true analyses that can uncover savings even when you think there are none, adding more to your bottom line.
See if we can find extra savings for your business today!
![Photos from Utility Management Services's post](https://img4.findglocal.com/198/479/1062853031984790.jpg)
Fun in the sun with our corporate office last Friday at Bald Head Island! 🌞🌴
![](https://img3.findglocal.com/219/908/1060710122199081.jpg)
Raise a glass to the Tar Heel State brewers! 🍻 Happy North Carolina Pint Day!
Whether you're enjoying a local brew or pouring them, today we celebrate North Carolina's vibrant beer culture.
Cheers to good times and great brewers that help them happen!
![5 Energy-Saving Tips for Restaurants: How to Lower Your Utility Bills - UMS](https://img4.findglocal.com/593/323/1056701925933234.jpg)
Restaurants are one of the highest industry spenders per square foot when it comes to utilities.
Learn some simple ways to help reduce your ever-increasing utility bill.
5 Energy-Saving Tips for Restaurants: How to Lower Your Utility Bills - UMS Ways to lower monthly utility bills for your restaurant without a hefty investment up front. Add more money back into your bottom line today!
![Duke Energy explains reason behind ‘soaring’ bills](https://img3.findglocal.com/960/458/1053321799604580.jpg)
For Duke Energy customers, "electric rates will increase by about 8.5% in 2024, 3.8% in 2025, and 3.5% in 2026." (Hicks, 2024)
These increases come from investments in infrastructure for generation, transmission, and distribution that are being passed down to their customers.
Limit the impact of these increases through a utility bill analysis. It is simple, just sign and save with UMS.
Duke Energy explains reason behind ‘soaring’ bills Duke Energy says higher bills are due to winter high billing season, a rate case increase and a fuel increase.
![](https://img4.findglocal.com/016/152/1047752350161525.jpg)
Tomorrow UMS Founder Brian Coughlan PE BSEE MSEE MBA CEM CEA CEP will be speaking at the University of North Carolina Wilmington's Business Week.
Come learn how being an analyst is a great career path from someone who has hired them for over 26 years!
![About - UMS - Utility Management Services](https://img4.findglocal.com/054/607/1043906900546070.jpg)
Did you know that UMS was founded by a former power company executive?
As an engineer and account representative for commercial and industrial customers, Brian Coughlan PE BSEE MSEE MBA CEM CEA CEP found many customers missed out on no-risk savings opportunities due to the complexity of utility bills.
Brian founded UMS on the idea of acting as our client's advocate ensuring you are paying less for the same services.
About - UMS - Utility Management Services UMS was founded in 1998 by Brian Coughlan, a former power company executive, with the goal of advocating for utility customers.
![](https://img3.findglocal.com/433/147/1039386224331471.jpg)
Utility billing is complex, often concealing potential errors that go unnoticed. Partnering with us means uncovering those mistakes, even when they seem non-existent.
Let us navigate the intricacies of your utility bills and uncover potential savings waiting to be discovered. Reach out to us today!
![North Carolina approves Duke Energy rate hike](https://img3.findglocal.com/483/875/1034313434838750.jpg)
Are you feeling the pinch of rising utility costs? Power providers are passing on the expenses of grid upgrades to end consumers, and these increases are anything but small.
As we move towards a greener and more dependable grid, these costs are expected to persist.
We're here to help! Let us work on your behalf to lower your utility bills. Your bottom line matters, and we're dedicated to helping you keep it strong.
North Carolina approves Duke Energy rate hike Duke Energy Corp customers in North Carolina will see a 7.7% jump on their monthly energy bills starting Jan. 15, the utility said on Friday.
![](https://img5.findglocal.com/188/413/1030526291884131.jpg)
There's a 50% likelihood that you're paying more than you should for utilities. Don't let overcharging eat into your budget!
It costs nothing to find out if you're affected. If we find savings, we share them with you.
Start your savings process today!
![](https://img3.findglocal.com/553/065/1027394425530651.jpg)
Unlock unprecedented savings effortlessly with our streamlined off-site analysis. Signing up is a breeze, and the savings speak for themselves.
Zero upfront fees, and zero charges until you see tangible savings.
![](https://img5.findglocal.com/238/280/1025539582382802.jpg)
Did you know that we work with all types of government entities including the US Army Corp of Engineers?
UMS has worked on several Army projects being a MATOC CUP awardee. We are proud to be able to work alongside those who are working for our country.
Click here to claim your Sponsored Listing.
Our Story
UMS is a utility bill auditing and rate consulting firm. We help businesses and governmental agencies reduce their utility bills by finding billing errors, overcharges and rate savings opportunities. We serve businesses and governmental agencies of all sizes and types. We use our proprietary software, RateMaster, to analyze our customer's utility bills, find errors and find lower rate alternatives.
Our services are on a contingency basis - if we save money for a customer we share the savings. Otherwise, our services are completely free. This makes our services risk-free for our customers.
We serve customers throughout the southeastern U.S. Utility Management Services, Inc. (UMS) is the largest and most successful firm of its
type in the Southeast. Since 1998, we have secured over $150 million in savings for our customers by uncovering overcharges, billing errors and ongoing savings opportunities.
In recent years, we have become increasingly active in the design of utility rates. We have intervened in front of state regulators on behalf of our customers in utility rate cases. We strive to make changes in the design and structure of utility rates to make the rates more fair and to save money for our customers.
Recently, we intervened in a utility rate case on behalf of a Fortune 500 customer.
As a result of that work, we achieved $ 2,700,000 in annual utility bill
reductions for that customer.
In some cases there are charges on utility bills that utility companies automatically apply to the bills of all of their customers. Some customers are exempt from some of those charges. The customer must know that he is exempt and must take action to remove the charges and get refunds for the over payments.
We have secured hundreds of thousands of dollars in refunds in recent years for customers as a result of errors and overcharges on their utility bills.
How much of a refund can we secure for you?
SAVINGS OPPORTUNITIES FOR BUSINESSES
We are are seeking new customers. We may be able to secure significant refunds or ongoing savings on the utility bills for your business. Please call us or go to our website. How much can we save for you? Would your business like to secure refunds or reduce their ongoing electric bills?
Learn more about us at our web site - www.UtilManagement.com.
BACKGROUND AND HISTORY
The founder of UMS, Brian Coughlan, started his career in 1982 as an Industrial Power Engineer at a major U.S. utility. He provided customer service and technical/engineering assistance to manufacturers and governmental agencies. He discovered that many customers were paying much more than they should for electricity simply because they did not know about or understand the many complex rate alternatives that were available. He went on a mission to help each of his business customers buy electricity at the lowest available rate for their particular needs and usage characteristics.
Shortly thereafter, he was called on the carpet by his boss and told that he was not to inform customers of the lower available rate options. He was told that the power company was a for-profit corporation with a responsibility to our shareholders to maximize earnings and profits. He was told that it was up to the customers to find out about the lower rates and determine which was the best for their needs. He didn't realize it at the time, but the initial seed of UMS was planted in that meeting.
Fifteen years later, Brian was managing a workforce of 500 people at the power company. He and his staff provided engineering and customer service to more than 300,000 customers. They were continuing to follow the unwritten company-wide rule of intentionally not informing customers of the lower available rate options. He decided to leave the power company and founded UMS to help customers lower their utility bills.
The rest is history.
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Telephone
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Address
6317 Oleander Drive
Wilmington, NC
28403
Opening Hours
Monday | 8am - 5pm |
Tuesday | 8am - 5pm |
Wednesday | 8am - 5pm |
Thursday | 8am - 5pm |
Friday | 8am - 5pm |
321 N Front Street, # 309
Wilmington, 28401
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