MyGateway

Please be advised that the Centralised Collections Centre will be closed July 10th in observance of Independence Day, and reopened July 11th for normal business hours.

Also note that the office will close at 1pm on Friday July 12th so that the team can participate in professional development activities.

For urgent matters, please email [email protected].

🚨 **Important Notice: Helpdesk Technical Difficulties** 🚨

Dear MyGateway users,

Please be advised that our helpdesk communication system is currently experiencing technical difficulties. Our team is working diligently to resolve this issue as quickly as possible.

For assistance, please email us at [email protected]. We appreciate your patience and understanding during this time.

Thank you for your continued support.

Please be advised that we have scheduled a system maintenance on April 16, 2024, from 12:00 AM to 6:00 AM Eastern Standard Time. This maintenance is crucial for providing the most reliable and secure services.

We understand the importance of uninterrupted service and are committed to ensuring the process is smooth and with minimal disruption.

You may experience temporary changes in service quality during this time frame. However, we want to assure you that we are taking every precaution to minimise inconvenience and limit the impact on your experience, demonstrating our commitment to your satisfaction.

We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding.

If you need assistance, please email our HelpDesk at [email protected].

Thank you for your cooperation and for choosing our services. We are grateful for your trust and support.

MyGateway HelpDesk

For more information and updates, please visit our website at www.mygateway.gov.bs or contact our Help Desk at (242) 604-HELP (4357).

The Digital Transformation was so honoured to participate in the Career Fair hosted by C.I. Gibson Senior High School’s Guidance Department and the Department of Labour.

Under the theme “Expanding Students’ Opportunities Through Career Exploration”, this event was nothing short of amazing! We met hundreds of enthusiastic students who came armed with so many questions about MyGateway and the dynamic team behind it.

We extend our sincere thanks to the hosts of this event for the opportunity to share and wish the students the very best in all their endeavors.

The Digital Transformation Unit extends heartfelt condolences to the family, friends and entire community of Doris L. Smith, whom we know as the vibrant and inspiring oldest user of the MyGateway platform.

In June 2023, Ms. Smith welcomed a team from the DTU into her home and left a great impression on them with her riveting life stories.

We will always remember her as a pioneer and as we continue the journey of digital transformation in The Bahamas, we do so with the legacy of Doris L. Smith in the beginning chapter of our book.

🎉 Exciting News! 🎉 MyGateway is back and better than ever! Our dedicated team has been hard at work to resolve issues, and we're thrilled to announce that we are now fully operational.

🌐 Services are restored for the Ministry of Agriculture, Department of Labour, and Ministry of National Security.

💪 We've strengthened our systems for a more reliable and secure experience.

Thank you for your patience and trust. We're here to serve you! For updates, visit www.mygateway.gov.bs or contact our Help Desk at (242) 604-HELP (4357). Your satisfaction is our priority.

🚗 Important Update for Vehicle Owners! 🚗

The Road Traffic Department's Head Office has relocated, and we're here to guide you through the process for Vehicle Registration Renewal & Inspection services via MyGateway.

Here’s what you need to do:

1.➡️ Take your vehicle to the Thomas A. Robinson National Stadium's parking lot for inspection.
2.➡️ Head to the Edwin 'Smiley' Bastian Corporate Centre on University Drive (across from University of The Bahamas). Drive to the rear of the east side of the building to collect your new registration decals and receipts.

👉 Our team, in collaboration with the RTD, is dedicated to ensuring a smooth transition and minimal service disruptions during this period.

Thank you for your patience and understanding as we embrace the goal of e-government together.

For more details and online services, visit: MyGateway

🌟 Exciting News for All Businesses! 🌟

🚀 We're thrilled to share that signing up for the Ministry of Agriculture's services has just gotten easier! Now available on MyGateway, you can access all the essential services you need with just a few clicks.

✅ Hassle-free applications
✅ Quick and efficient service
✅ All your agricultural needs in one place

Join us on this journey to streamline your business processes. Sign up today and experience the ease of managing your agricultural services through MyGateway.

🌱 Grow your business with us!

🔗 MyGateway

Please be advised that we are currently undergoing system maintenance which will cause temporary disruptions to normal online business related services.

If you require immediate assistance please contact the Department of Inland Revenue at (242) 461- 8050.

Please be advised that we are currently undergoing system maintenance which will cause temporary disruptions of normal online business related services.

We sincerely apologize for any inconvenience this may cause. An update will be provided when services are fully restored.

Please be advised that the Collections Centre will be closed on December 20th and will be operating on limited hours December 22nd and 29th from 9am to 1pm.

If you require immediate assistance, please feel free to contact the appropriate government agency.

Please be advised that the Department of Agriculture will be open 9am to 1pm on December 22nd and 29th.

Please contact 397-7450 for immediate assistance.

We regret to inform our customers that there will be a delay in the processing of Drivers License Renewals, Replacements, and Learners Permit Renewals due to technical difficulties.

We apologize for any inconvenience this may cause.

For prompt assistance, please contact the Road Traffic Department at 602-5402 or visit the nearest Road Traffic location.

We apologize for any inconvenience caused and please feel free to contact our helpdesk if this issue persists.

STAY IN THE KNOW when you opt in to receive SMS for your application status updates from MyGateway!

Log into your MGW account, select "Profile" from the left panel and this option can be activated with one click.

>>>Read our Terms and Conditions of Use and Privacy Policy on our website: https://mygateway.gov.bs/terms-and-conditions-of-use/ https://mygateway.gov.bs/mg-privacy-policy/

Making Government Work For You.

Please visit our website at https://mygateway.gov.bs/road-traffic-department/ to see the services offered by the Road Traffic Department that you can apply for via MyGateway.

Date: August 6, 2023

NASSAU, The Bahamas – Senator the Honourable Michael Halkitis, Minister of Economic Affairs, together with proud Bahamians everywhere, recognize and extend warmest congratulations to the Bahamas’ National Computer Incident Response Team (CIRT) Manager, Miss Sametria McKinney, on receiving the President’s Award for Public Service at the Information Systems Security Association (ISSA) International Awards Gala, held in Las Vegas, Nevada, USA, on August 5, 2023.
ISSA’s President’s Award for Public Service recognizes an individual’s contribution to the information security profession in the area of public service. Miss McKinney, who is recognized internationally as a foremost cybersecurity expert, has done a mammoth job of leading the establishment of the Bahamas’ National CIRT, which will be officially launched later this year. Her nomination and success in snagging one of this year’s seven top awards at the event is a testament to her commitment to education, service and her profession as a cybersecurity expert.
The Digital Transformation Unit and the Department of Information and Communications Technology salute Sametria on her accomplishment.

We know The Bahamas is Sovereign.

We acknowledge that Bahamians are Resilient.

Today we celebrate the journey of independence, because we understand that the road in nation building is continuous.

From all of us at MyGateway, we say, Happy 50th Independence Anniversary Bahamas!

We are indeed focused on growing and serving!
The Ministry of National Security was a joy to on board and they definitely remained motivated in every step of the process.

Fourteen new services added to MyGateway platform NASSAU, BAHAMAS — Fourteen new services have been added to MyGateway, further expanding a growing roster of government solutions on the digital platform. Minister of National Security Wayne Munroe recently introduced the new suite of services which include online applications for Security Guards

New Services launched today for the Ministry of National Security!

Please share the exciting news from MOAMRFIA!!

Every day we add more stories to our journey and we understand that these memories will be in our history.
Today MyGateway stood in solidarity with the Ministry of Agriculture, Marine Resources and Family Island Affairs, the Department of Agriculture and the Department of Marine Resources. The gracious host of Guardian Radio AM, Cecil Newry, kept it lively and we kept it informative! Please visit MyGateway.gov.bs to find out more about the thirty (30) services offered by the Ministry and its Departments.
MyGateway- Making Government Work For You

Hi there! Invitation to listen in!
We will be on Guardian Radio 96.9FM at 11am today with The Ministry of Agriculture, Marine Resources and Family Island Affairs.
We have growth on our mind!

From our entire team, we extend Happy Father's Day greetings to the deserving fathers and father figures among us.

We honour the legacy you build daily with your children as you love, strengthen and teach them.

June 16, 2023

We are still celebrating our 100K milestone.🥳

Today, we visited with MyGateway's oldest active user, Ms. Doris Smith, who is 100 years old! She was ecstatic to see the team and shared that she is a person who "never gives up." We are inspired by her legacy and so honoured that she is a part of MyGateway's history. Her wonderful daughter, Mrs. Claire Hepburn, was with her as we made our presentation.

We strive to be the standard!

When it comes to a secure, centralized location for requesting and paying for government services online, MyGateway is certainly in a league of its own. Launched in February 2021, the online portal has grown steadily and achieved a number of firsts in the Bahamas and quite a few milestones along the way. We are grateful to all who have taken this digital transformation journey with us, and we recommit to our guiding principle of “Making
Government Work For You!”

We share this achievement with the agencies that currently offer services on MyGateway and those that will be joining us. Your drive to be innovative in your service portfolio certainly inspires us to improve our product to meet your needs.

We applaud our 100,000 registered users, and acknowledge that they are integral to the success of MyGateway. Their enthusiasm and feedback over the past two (2) years has enabled us to serve our youngest user group at 18 years old up to our oldest user, who is 100 years old!

We are honoured to serve Bahamians residing in over 30 countries, and the citizens of over 70
countries legally residing in the Bahamas.
MyGateway can now boast of:
•127,000 applications processed;
•87,000 documents collected from the Centralized Collections Centre;
•$3.6M in revenue generated, and
•$25M in exemptions.

We highlight pioneering agencies such as:
• The Road Traffic Department, which has facilitated the highest revenue generated on
the portal, totaling $2M.
• The Royal Bahamas Police Force, which has processed the most applications on the
portal, totaling to date 67,700.
• The Department of Marine Resources, which is the agency offering the most services on
MyGateway, standing now at ten (10).
• The Registrar General’s Department, which has the most trained officers working in the
backend of the portal, a total of 64.

• The Ministry of Tourism, which currently serves as the only agency on MyGateway with an Education & Training Registration service via its Bahama Host offering.

What’s next for MyGateway? We will be launching a new slate of services with digital outputs in the very near future. With the continued support of our stakeholders and talented project team
we will expand our user groups to include new user categories. The Government of The Bahamas’ support and partnership has been invaluable and as we collectively celebrate fifty (50) years of independence, we herald this 100K registered user accomplishment as a marked progression for e-government.

To learn more about us or to register to use the platform, please visit our website:
MyGateway.gov.bs.

via MyGateway