Burnie Group

We were happy to have Amelia AI join us for our third annual ENGAGE Conference.

When private equity firms get a head start on commercial due diligence, they can make quicker and more confident decisions on potential deals. Read our article on the elements of upper funnel due diligence funds can execute so they are prepared for any opportunities that come their way.

Getting a Head Start on Commercial Due Diligence Private equity funds should get a head start on commercial due diligence to enable quicker and more confident decisions on potential deals.

We volunteered at Fort York Food Bank, preparing meal kits for FYFB's clients. Over the past year, FYFB has fulfilled over 41,000 food bank visits, encompassing 630,000 meals. We are proud to support FYFB and all the work they do in our community.

We brought our team together for Full Circle Day at the Toronto Reference Library. We had a great day of team building, learning, and fun that ended with a few rounds of bocce golf at Lob. Thanks to everyone who made it a great day!

Getting a head start on commercial due diligence enables private equity firms to make quicker and more confident decisions on potential deals. Read our article on the elements funds can execute before they face the time pressures of a closing deal.

Getting a Head Start on Commercial Due Diligence Private equity funds should get a head start on commercial due diligence to enable quicker and more confident decisions on potential deals.

In our latest automation article, we share 5 ways can improve your contact center and your organization.

5 Ways Contact Center Automation Can Improve Your Contact Center Here are five ways contact center automation can improve your contact center, including improved customer experience and employee engagement.

We had a great time in Las Vegas at 5 connecting with a diverse set of automation practitioners about how automation is shaping the future of work and helping people thrive.

We kicked off campus recruitment season by attending some great events. We were excited to meet students and feel the positive energy on campus.

We're always looking for student candidates to join our team. If you want to find out more about life at Burnie Group, check out our careers page.
https://hubs.li/Q01nBJ3-0

A year of dramatic changes in the economic landscape has resulted in a changing environment for private equity funds. With an uncertain future ahead, now is the time for PE firms to rethink their portfolio strategy and build a value creation plan.

4 Reasons to Build a Value Creation Plan Now After a year of dramatic economic changes, now is the right time for private equity funds to build a value creation plan.

We brought our team together to celebrate the end of summer. It was a great opportunity to catch up and get to know our new team members better over some food and drinks. Can you guess who won our vertical jump competition?

In the first article in our series on the future of P&C insurance in Canada, we share how distribution and service models are evolving as insurers consider their relationships and brokers and aggregators.
https://hubs.li/Q01kwmfL0

The Future of P&C Insurance in Canada: Part 1 – Distribution The first in our series on the future of P&C insurance in Canada takes us through the insurance customer journey starting with distribution.

Developing a robust IT strategy requires knowledge of business and technology. We identified 11 key elements of a successful IT strategy.
https://hubs.li/Q01kw2r30

11 Key Components of a Great IT Strategy with Real Examples We break down key elements of a good IT strategy with examples from IT baseline and IT landscape to IT target state and IT roadmap.

We launched an all-new page about our hiring process to answer some of the questions you might have as you apply to work at BG. We outline all the recruitment stages you'll go through, including the screening call, interviews, and the case study. We also share what makes someone a great fit to join our team.

https://hubs.li/Q01ktfNC0

We are excited to share our redesigned careers page. We designed it to offer candidates insights on life at Burnie Group. Watch our videos on our company culture, a typical day in the life of a consultant, and our favourite things about life at BG.
https://hubs.li/Q01kqJ8m0

Tracking utilization in the contact center is a key to companies remaining competitive. In this article, we share why the customer assistance ratio is a significant metric for tracking contact center utilization.

https://hubs.li/Q01khtYy0

Why Customer Assistance Ratio is the Best KPI to Track Contact Center Utilization Customer assistance ratio is a significant metric for benchmarking contact center utilization, combined with KPIs like average handle time.

The news has been filled with headlines about mergers and acquisitions this summer. In this article, we share everything you need to know about M&As, including some prominent examples.
https://hubs.li/Q01jJzRG0

Everything You Need to Know About Mergers and Acquisitions Learn all about different types of mergers and acquisitions (M&A), including mergers by control degree and by purpose, along with examples.

While live chat and email are increasingly popular for customer inquiries, 76% of customers prefer to contact customer service over the phone. In this article, we share five ways that contact center automation can improve your contact center.
https://hubs.li/Q01hwDbZ0

5 Ways Contact Center Automation Can Improve Your Contact Center - Burnie Group 5 Ways Contact Center Automation Can Improve Your Contact Center July 25, 2022 Share This Post While live chat, email, and contact forms are increasingly popular for customer inquiries, the contact center is still a vital resource for companies. 76% of customers prefer to contact customer service ov...

Despite the best of intentions, operational inefficiency can slip into our workday undetected. In this article, we share four problems that can impact your team's efficiency.
https://hubs.li/Q01fTKjH0

4 Problems Driving Inefficiency in Your Operations - Burnie Group Despite the best of intentions, operational inefficiency slips into our workday, including lack of standardization

Benchmarking enables organizations to identify world-class performance and measure themselves against it. In this article, we share three tips for better benchmarking.
https://hubs.li/Q01ckr410

3 Tips for Better Benchmarking - Burnie Group When executed correctly, benchmarking can be a powerful impetus to change, driving home sometimes uncomfortable facts and convincing leaders of the need to

We are thrilled to win the Blue Prism Global Award for Client Business Impact in Telecommunications. Additionally, we also won the Blue Prism Regional Award for Client Business Impact in Telecommunications in North America for the second consecutive year. Congratulations to everyone on our team for making our work such a success!
https://hubs.li/Q01c9-kh0

Last call to register for our Blue Prism Café webinar in partnership with Bell Canada. Join us on May 24th to find out how Bell transformed its customer experience with Blue Prism Service Assist and support from Burnie Group.
https://hubs.li/Q01bPjv60

A well-designed post-merger integration plan is essential for a successful closing. In this article, we offer an overview of the most critical tasks for an aggressive, accelerated, and relaxed integration timeline.
https://hubs.li/Q01bKMmd0

How Post-Merger Integration Timing Impacts Your Plan - Burnie Group When planning a post-merger integration, timing dictates the work that can be completed before closing day.

We are excited to announce that we are finalists for the Blue Prism Partner Excellence Award for Client Business Impact for Telecommunications in North America. This recognition is a testament to Burnie Group's excellence in delivering Blue Prism Service Assist.

Savvy organizations are leveraging intelligent automation to gain a competitive advantage. Read our article to learn how intelligent automation can improve customer service, increase efficiency, and expand the scope of automation initiatives.
https://hubs.li/Q019Msfn0

Intelligent Automation: 5 Key Benefits for Your Business - Burnie Group Intelligent automation (IA) is the evolution of Robotic Process Automation. Intelligent automation is the intersection between digitization, RPA and AI.

Join us on May 24th for our Blue Prism Café webinar, in partnership with Bell Canada. Find out how Bell transformed its customers’ and employees’ experience in the contact center with Blue Prism Service Assist and support from Burnie Group.
https://hubs.li/Q019KZK_0

Blue Prism World is a week away! Join us on May 10th for a conversation with Bell, where they will share a one-year update on their contact center automation journey. Register today.
https://hubs.li/Q019kgr40

Blue Prism World Virtual 2022 Blue Prism World 2022 is a virtual experience, that will take you on an automation journey as seen through the eyes of our customers. Our digital workers have been helping modernize organizations across the globe for 20 years by creating higher levels of productivity and efficiency. But today, there...

We're excited to be participating in Blue Prism World for a conversation with Bell, where they will share a one-year update on their contact center automation journey. Register today to attend Blue Prism World.
https://hubs.li/Q01903BW0

Blue Prism World Virtual 2022 Blue Prism World 2022 is a virtual experience, that will take you on an automation journey as seen through the eyes of our customers. Our digital workers have been helping modernize organizations across the globe for 20 years by creating higher levels of productivity and efficiency. But today, there...

Tracking utilization in the contact center is a key to companies remaining competitive. In this article, we share why the customer assistance ratio is a significant metric for tracking contact center utilization.
https://hubs.li/Q018D8tK0

Benchmarking with Customer Assistance Ratio | Burnie Group Customer assistance ratio is a significant metric for benchmarking contact center utilization, combined with KPIs like average handle time.

Are you interested in contact center automation? Try our ROI calculator to estimate the savings you can achieve by automating your contact center.
https://hubs.li/Q016P8jh0

Contact Center Automation Calculator - Burnie Group Input information at your contact center into our calculator to estimate the value you could realize through contact center automation.

Whether you are executing your first integration or face multiple integrations per year, post-merger integration checklists can guide you. Our checklists offer a starting point for the main activities during each phase an integration.
https://hubs.li/Q016gxn40

Post-Merger Integration Checklist: Lessons and Examples - Burnie Group Post-merger integration checklists can guide you whether you are executing your first integration or face multiple integrations per year.