Caplena AG

At Caplena, we're proud to share our core values with you, as we believe our company culture is key to our success 💪.

Value #1️⃣: We create solutions. Our team is made up of individuals who are passionate about problem-solving and bring their own unique value to our mission. We value self-driven contributors who take ownership and work together to create solutions 🙌.

Value #2️⃣: We are hungry 🍽️. We're ambitious, energetic, and proud of our product. Our goal is to be the best-in-class text analysis SaaS on the market 🏆. We prioritize quality over quantity and strive to help our customers realize the potential of their business.

Value #3️⃣: We care about each other ❤️. At Caplena, we prioritize hiring wholesome, kind individuals who are happy to collaborate and provide honest, direct feedback to help us grow as a team. We believe in creating a fun, inclusive environment where everyone can feel comfortable being themselves.

Check out our latest blog post to learn more about our core values and how they shape our company culture 📖.

https://buff.ly/3ThNHzr

We have some super exciting news to share - Caplena is thrilled to be the of this year's conference in March! 💥

We can't wait to showcase our amazing text analysis tool and demonstrate how it can help businesses make data-driven decisions. And we've got something extra special in store for you at our stand - come by for a chance to win a pair of AirPods Pro by playing our Caplena game! 🎧🎉

👉 So, mark your calendars and come join us at IIEX to learn more about Caplena! Our team will be on hand to answer any questions and provide demos of our innovative tool. Trust us, you won't want to miss it! 🚀

🤓 Whether you're a data analyst, marketing guru or just love learning about new tech, our stand promises to be a fun and informative experience that you won't forget. We guarantee you'll leave feeling more informed, educated and entertained! 🤝

See you soon at IIEX! 🎉

Ladies and gentlemen, please give a warm welcome to our newest member of the Caplena family! 🎉👏

Say hello to Marco, our data science wunderkind! 🤖 With a degree in data science, Marco is all about numbers and solving problems, but don't let that fool you - he's also a total thrill-seeker! 🧗‍♂️🎿 When he's not crunching numbers, you can find him out in the great outdoors, climbing mountains and shredding the slopes. 🏔️❄️

We couldn't be more thrilled to have Marco on board with us, and we can't wait to see all the amazing things he'll accomplish here at Caplena. 🚀 Let's give him a big virtual round of applause! 👏👏👏

Hold on to your hats, folks! 🎩 We've got a new addition to the team, and she's bringing some serious people power to the table. Meet Andrea, our resident People Operations wizard with a knack for making Swiss start-ups shine. This seasoned pro knows a thing or two about building teams from scratch, and her secret weapons are tech-savviness 💻, talent acquisition skills 🕵️‍♀️, and retention strategies 🤝. Plus, her background is as worldly as it gets - she cut her teeth in the luxurious world of London hotels before venturing out to conquer the Swiss Alps 🏔️. So let's give a warm welcome to our very own HR superhero, Andrea!

📢 Caplena is excited to announce that we'll be at 🇳🇱 Amsterdam's IIEX Europe on March 28-29! We can't wait to connect with industry professionals and share our insights on the latest trends and technologies.

Join us at the conference to see how we're pushing the boundaries of data-driven insights and how we can help you stay ahead of the competition! 🚀 We're looking forward to seeing you there! 🙌

It's time to say NO ✋

NO to wasting time ⏰
NO to wasting budgets 💰
NO to slow analysis 🐌

Say NO to manual coding and begin your journey with Caplena.com today 🤗

🔒💻 Exciting news! Caplena is proud to announce that we have achieved SOC 2 Type I compliance, in accordance with AICPA standards 💼. This means that our enterprise-level security for customer data has been independently validated 🔍. Rest assured that your information is in safe hands with us! 🙌 🔒

⭐ Chart of the month: The Relationship Chart⭐

Staying in line with its polyamorous spirit, the relationship chart’s tendency to find relationships wherever it looks helps us determine which correlations are important, which aren’t, and which are strong – or fragile, so that we can design an effective strategy based on these facts, no matter what our agenda is.

Interested? Learn more ⬇️

https://buff.ly/3NReJeg

Chart of the month: The Treemap - Caplena Treemap charts are useful for analyzing text and data. Learn how to use them to make sense of your text analysis.

Let's be honest, coding manually is not an easy task.

That's why we've created Caplena.com 🤗

Analyze customer feedback effectively in 2023 🔍

Miro, a leading SaaS collaboration platform, is on a mission: Closing the loop on customer feedback to actually make the user’s voices heard – and letting them know it was 🕵️‍♂️. By measuring customer satisfaction across the entire user journey and ensuring each user has the opportunity to have a voice, Miro is able to continuously measure customer satisfaction and act on requests. All through Caplena 🚀 .

Users Testimonials - Miro | Caplena.com Miro, a leading SaaS collaboration platform, is on a mission: Closing the loop on customer feedback to actually make the user’s voices heard – and letting th...

Exciting news! We're thrilled to announce that Caplena is now available on Zapier. This integration allows you to connect Caplena with over 2,000 apps, making it even easier to automate your workflow and streamline your business processes. Try it out and let us know what you think!

What's new at Zapier: Latest marketing, IT, support, and website building apps Discover the latest marketing, IT, and support apps to join Zapier.

Did you enjoy our Succeet 2022 presentation? That wasn't you at the back of the room? Well ... this is embarrassing ... 😬 This time you don't need a ticket, you can watch it here for FREE. Find out how Dr. Schär, a leading manufacturer of gluten-free foods, uses automation and customer feedback tools effectively.

https://buff.ly/3i7ivEE

We attended the ESOMAR Congress 2022 in Toronto last September ⏪

Check out our full interview with Brian and Sheila to learn:

How AI is changing the feedback analysis game 🕹️
How accurate is AI 🎯
Does AI support different languages? 🗺️
Who should invest in feedback analysis tools? 💰

Sponsor interview with Caplena - ESOMAR TV @ Congress 2022

Why use Caplena.com?

Automate survey coding in seconds 🚀

Driven by powerful AI, Caplena categorizes and analyzes reviews effectively, allowing you to spend less time conducting research and more time implementing actionable insights🔥

⭐ Chart of the month: The Driver Chart⭐

Driver Scatter Analysis is a method for measuring a code’s influence on customer satisfaction (NPS/CSAT). On the Driver Chart, you can see immediately which issues “count” and where to focus your efforts. If you want to determine what customers feel very strongly about, be it negative or positive, you can use this chart very effectively 💡

Read the full blog post here ⬇️

https://buff.ly/3UOg3AZ

Chart of the month: The Treemap - Caplena Treemap charts are useful for analyzing text and data. Learn how to use them to make sense of your text analysis.

Yes, you've read it right 😎

Get text to insights in seconds with Caplena.com! 🚀

Not sure where to begin?

Start your free trial today ⬇️

https://buff.ly/3BUlIgP

Here at Caplena, we hope you are enjoying the holiday festivities! 🎄

After all those mince pies, we have the perfect blog post for you to digest 🥧

Revisiting Christmas markets, find out what makes them so special ✨

We Analyzed What Makes Christmas Markets Special - Caplena Mulled Wine - a must-have for the Festive Season. In this post we share 6 things that make Christmas Markets irresistibly full of Christmas Spirit.

Happy Holidays from the Caplena Team! 🎅🎄

Wait, that's not a real photo of Zürich, is it? Then what is it? Using artificial intelligence, we created an image using only text! ✍️

We asked the AI to create an image of "Zürich, Switzerland, with a Christmas theme" ✨. Cool, right? And that's just one example of using AI in everyday life 🦾 Another way includes using the market-leading customer feedback tool *cough* Caplena *cough* 😉

We hope everyone has a safe and wonderful holiday season 🤗

If you're looking for a dynamic and innovative start-up to join, look no further than Caplena! As the market-leading customer feedback tool, we are constantly pushing the boundaries of what is possible. Not only will you have the opportunity to work with a talented and passionate team, but you'll also be able to make a real impact on the growth and success of the company. And with our headquarters located in the vibrant city of Zürich, Switzerland, you'll have access to a wealth of cultural and recreational opportunities in your free time. So why wait? Join Caplena and be a part of something special! 🤗

Job Opportunities:
- UX/UI Designer
- HR Manager
- Backend Software Engineer
- Software Architect Backend
- Lead Designer

https://buff.ly/3v6lDUj

We are delighted to announce that we will be speaking at Greenbook's 2023 Insight Tech Showcase on Text Analytics! 📗

When: The 17th February 2023 📆
Where: Virtual Event 📍

Find the best of consumer insights tech in one place and learn how to analyze free text comments through Artificial Intelligence (AI) with the Caplena team. Wait, it's online? That's convenient!

https://buff.ly/3Y3Gp42

Rushing to meet deadlines and analyze your customer feedback projects by the end of 2022?🏃 Reach out to the Caplena team who will be more than happy to assist you with your open-ended feedback! 🤗

Christmas has arrived! It's the most wonderful time of the year 🎄🎅 And with this wonderful time comes holly jolly music 🎶 We've decided to take a deep dive into the official Billboard Top 100 Charts to find out which Christmas song has been the most popular this century!

Drum-roll please 🥁 ...

The top three Christmas songs are:
1. Auld Lang Syne - Kenny G 🏆 (Peak Position 7)
2. All I want for Christmas is You - Mariah Carey ✨ (Peak Position 11)
3. Mistletoe - Justin Bieber 😘 (Peak Position 11)

Did you guess correctly? Surprised by the winner? Either way, we hope you have a very Merry Christmas and a happy New Year from everyone at Caplena! 🎉

Customer feedback is an invaluable resource to your business 💥. By gathering and assessing your customer's views, you’ll learn what they’re actually thinking, including what your strengths are… and where you’re falling short 🤔.

What do Caplena, Thematic, Text iQ, Gavagai, and Ascribe have in common? They've made the shortlist for the Top 5 Customer Feedback Tools in 2022 🏆.

Who came out on top? Find out now! 👉 https://buff.ly/3uN31Zq

Incoming: New Caplena Features 🏎️

💥 Simplified relationship chart for topics with sentiment
💥 Ability to embed Caplena dashboards in other web pages
💥 Stability improvements and bug fixes

Watch this space 👀

Kunden und Mitarbeiterfeedback effizient und genau auszuwerten bleibt eine Herausforderung für viele CX Teams 🤔. Um wirksame und belastbare Resultate zu erhalten, muss die Analyse schnell, genau und verständlich sein. Wir zeigen in dieser interaktiven Demo, wie es Caplena ermöglicht, in wenigen Schritten dahin zu gelangen 🚀

Pitch: Neue Ansätze in der CX Research marktforschung.de ist das zentrale B2B-Portal für Informationen zur Marktforschung. Relevante News und Hintergründe für Entscheider. Jetzt informieren.

Onur enjoys both art and science in his professional career and personal life. After many years of working as a musician, he changed his career to become a software engineer 👨‍💻 . He completed his second bachelor's degree in Sweden in informatics and software engineering. In his free time, he enjoys playing bass guitar and producing music at his home studio 🎸 . He also loves cooking Turkish food and spending his time with his friends 🤗 .

Before joining Caplena, Onur worked in small and medium-sized companies as a frontend software engineer with a focus to build web applications and to scale the frontend teams. He is passionate about the JavaScript ecosystem, creating beautiful user interfaces, and writing clean & reusable code. At Caplena, he will lead frontend development to translate beautiful designs into actual code 🚀 .

Welcome to the team Onur!

Laut einer Studie von Dynata und Bain verwenden 59 Prozent der Firmen bereits eine Form der Sentiment-Analyse, um die Customer Experience zu verbessern. Aber was ist das denn eigentlich? Mehr zu dem Thema in diesem Artikel https://buff.ly/3GeJEzd

Sentiment-Analyse – eine emotionslose Betrachtung Laut einer Studie von Dynata und Bain verwenden 59% der Firmen bereits eine Form der Sentiment-Analyse, um die Customer Experience zu verbessern.

⭐ Chart of the month: The Treemap ⭐

Imagine you are looking at a world map 🌍, and that the continents are represented by squares. Let’s take Asia, one big square, which is further segmented into 48 squares to represent its countries. Next, we could take Europe – this overall square would be a lot smaller than Asia. Using a treemap, we can quickly and effectively visualize countries to better understand their size.

Interested? Read the full article ⬇️

Chart of the month: The Treemap - Caplena Treemap charts are useful for analyzing text and data. Learn how to use them to make sense of your text analysis.

Caplena at 🙏😎 We had an amazing time, made some great connections, and look forward to seeing you all next year again 😊

It's time to listen to your team.

Stop manually coding open-ends 🚫

Trust Caplena as your only customer feedback tool for deep insights 💡

Sign up for your free trial.
https://buff.ly/3BUlIgP

We are excited to welcome Yves to the team!

Yves has been working in financial consulting for the last 4 years. He helped small to large companies to build and lead future-ready finance departments. Yves enjoys all kinds of outdoor activities and for a numbers guy, he’s a surprisingly creative cook 👨‍🍳
At Caplena, Yves joins as the Head of Finance & Legal, helping us to shape finance processes that will support Caplena’s growth ambitions 🚀 Yves will additionally ensure that we continuously keep up with the latest developments around data security 🔐

Another winner to announce! 🥳 A huge congratulations to Laura Faught, the quickest person against our Caplena AI that took place last week at the TMRE conference in San Antonio, Texas. We had a fun time promoting Caplena whilst at the same time making good connections at the US-based event! 🤗

Not sure what to buy this Black Friday? Read this practical list by the Caplena team that will help you make a data-driven decision! 📊

Top 10 Practical Black Friday Products- Caplena Don't know what to buy this Black Friday? Check out this practical list by the Caplena team that will help you make a data-driven decision.

You might be wondering, why is vertabim user-feedback important?

Check out Sheila's answer on Quora: https://buff.ly/3SDqiq0 😉

Why is Verbatim User-Feedback important? Sheila Bugal's answer: The biggest reason that verbatim user-feedback is important is that the nature of open-ended questions makes them unbiased. People do not get pushed in a specific direction for bias. For example, compare the following two questions: 1. Is Caplenas AI good? Select either:...

Congrats to Ronja for being the fastest human competitor against Caplena’s AI! We had an amazing time at Succeet and hope you enjoyed it as much as we did. Didn’t win this time around? Keep an eye out for the market-leading text analysis tool at the (to be announced) 2023 events!

3...2..1 🚀 We are ready for Day TWO of ! Drop by our stand to learn more about our market-leading text analysis tool.
➡️ We are also giving away a big prize to the *fastest* human competitor against Caplenas AI! Come by our stand play 🎮
➡️ Join us for our talk at the Actioning Growth area at 14.45PM with our Co-Founder Maurice Gonzenbach and Lisa Knowles from Miro. More about our talk here:

We're on A Mission: Make Users Heard. For Real. Join us at the Actioning Growth area at 14.45PM where Maurice and Lisa will be explaining how to measure customer satisfaction in real-time and to act on these deep insights quickly! 😀 Are you ready for this unique collaboration? See Caplena and Miro speakers LIVE today!

Join André and Pascal for the upcoming FREE live training taking place on Wednesday, November 16th at 4pm CET! 🤗

A solid topic collection is crucial to generate meaningful insights from your open-text feedback. In this hands-on session, we will explain the features Caplena provides to make this process efficient. We will also take you through the most important steps of topic collection creation and share best practices from our managed coding experience 🎯 .

Feel free to join us next Wednesday and pose your questions to the Caplena team 😀
https://buff.ly/3Tnc2SR

The countdown is on! ⏱️ Join us at TMRE taking place from the 14-16th November and if you have the time (trust us, you won't want to miss it) check out our talk on the 15th of November at 14:45PM to listen to Maurice and Lisa discuss how to best get to actionable insights! 🚀

It's the moment you've been waiting for... Introducing the new Caplena blog! 🎉 We've been working tirelessly to revitalize our blog design to make your user experience even better 🤗 .

Not only that, but we also have a brand new blog post written by Niall, weighing in on the Adidas or Nike debate using Caplena for customer feedback analysis.

Who won? Read now to find out!

Customer Review Champion: Adidas vs Nike - Caplena | Blog Who is the best: Adidas or Nike? Discover the 2022 leading sportswear giant with our customer review analysis!