VISAYA

In today’s hyper-competitive market, mastering customer journey orchestration is now a necessity for businesses aiming to thrive. In fact, 48% of consumers are willing to pay more for a better customer experience. To read more:

Mastering Customer Journey Orchestration | VISAYA KPO Discover the secrets of successful customer journey orchestration with our comprehensive guide. Elevate your strategies and drive long-term success.

More exciting times are ahead for VISAYA! The recent Townhall brought the team together to hear updates on the company’s future. With the addition of Leo Hector Navarra as the new HR Director, VISAYA is poised for even greater success.

Stay tuned for more remarkable moments as the company continues to reach new milestones!

The VISAYA Ortigas team came together for a remarkable Townhall event with our COO, Julian Kyle Lizares Valenzuela sharing exciting updates on the company’s future!

Here’s to more moments of collaboration and achievement!

The business world is quickly realizing the power of outsourcing, especially in customer success roles, to fuel growth. With a market size of $339.3 billion in 2023, the outsourcing industry is set to grow by 2.8% annually until 2026.

To read more: https://bit.ly/4fKRLms

Benefits of Outsourced Customer Success | VISAYA KPO Discover how outsourced customer success can elevate your service, boost loyalty, and fuel growth with expert strategies and the latest technology.

A strong community starts with good health.

This National Immunization Awareness Month, VISAYA encourages everyone to stay protected and stay informed.

Together, we can prevent the spread of diseases.

At VISAYA, we celebrate the dedication and impact of health centers in our communities. From providing affordable primary care to fostering wellness and support, health centers are the backbone of healthy communities.

Let's show our appreciation for these vital institutions!

Knowing how to manage a global team can have its challenges in today’s virtual work environment, especially if you’ve never done it before. To read more:

How to Manage a Global Team Today - VISAYA | Global Solutions Company Knowing how to manage a global team can have its challenges in today’s virtual work environment, especially if you’ve never done it before.  It would

Contact Islands 2024's session on "Capital Gains: Smart Financing for BPO Growth and Expansion" featured a stellar lineup of industry leaders:

Evan McBride (SoftCap Partners)
Jervil Omaga (Vintazk)
Butch Valenzuela (VISAYA)
Miguel Warren (Aspire)

Moderated by Andrew Dingcong (Carparts.com), this insightful discussion explored strategies for driving BPO growth and innovation.

One of today’s highlights for where forward-thinking insights were shared was the discussion on 'Leading Voices: Defining New Strategies for the Future.' The panel features PH IT-BPM industry pillars: B**g Borja of Alorica, Rahul Jolly of Teleperformance, Butch Valenzuela from VISAYA, Ivic Mueco representing Optum, and Jack Madrid from IT & Business Process Association of the Philippines, Inc. (IBPAP).

An engaging session on "Optimized Supply Chain Strategy for Small and Medium-Sized BPOs" at Contact Islands 2024, featuring expert insights from Rai Antonio De Jesus of PLDT and moderated by VISAYA’s COO, Julian Kyle Lizares Valenzuela

VISAYA's Director for Client Success, Kristine Gamilla, along with Emmy Lou Versoza-Delfin, DICT Director, at Contact Islands 2024, held at Fili Hotel NUSTAR Cebu.

VISAYA joins Contact Islands 2024, the premier gathering of Customer Experience (CX) stakeholders in the Philippines organized by Contact Center Association of the Philippines - CCAP, currently being held at Fili Hotel, NUSTAR Cebu.

Kicking off Day 1 with (L-R) Geraldine Gayoso-Teves, Chief Finance Officer; Butch Valenzuela, CEO and President; Kristine Gamilla, Director for Client Success; and Julian Valenzuela, COO.

Together, we’re committed to driving innovation and excellence in CX.

At VISAYA, the bayanihan spirit drives us to support each other, especially during times like these. As our community recovers from this calamity, remember to stay informed and have these emergency hotlines ready.

Together, we can weather any storm.

In 2019, VISAYA was honored with the prestigious ACES award for Asia's Most Promising SME, proudly accepted by our President and CEO, Butch Valenzuela.

Partner with VISAYA to experience top-tier service, innovation, and a team that goes above and beyond to ensure YOUR success!

Visaya Knowledge Process Outsourcing Corporation - Asia's Most Promising SMEs - ACES Awards 2019 ACES Awards - Showcasing Asia's Finest Responsible Corporate Leaders since 2014.The Asia Corporate Excellence & Sustainability Awards (ACES) is one of the mo...

From starting at a small call center in Laguna to becoming an Assistant Operations Manager at VISAYA, Lyndon's 14-year CX journey exemplifies resilience and growth. VISAYA's steadfast support and encouragement helped Lyndon turn challenges into stepping stones, truly embodying our core value of "Malasakit."

Laguna Boy Now Thriving in the CX Industry started in the Customer Experience (CX) industry at 17 years old in Laguna then moved to aimin...

Achieve Exceptional Customer Engagement with VISAYA!

Discover how VISAYA transforms customer service through cutting-edge contact center solutions. Our expertise in inbound delivery and seamless back-office integration drives business growth and fosters long-term loyalty.

Ready to transform your customer experience? Connect with us today! https://visayakpo.com/contact-sales/

Focus on patient care while we enhance efficiency and outcomes through advanced HIPAA-compliant
analytics. Contact the VISAYA team today to optimize your business strategy.

Schedule a call with us now! visayakpo.com/contact-sales

VISAYA along with other HIMAP member companies were prominent at the HFMA Annual Conference 2024 in Las Vegas from June 24-27.

VISAYA's COO and HIMAP Board Trustee Julian Kyle Lizares Valenzuela and industry leaders Anthony Catajan, CRMA, Ghg Lead Verifier of ADEC Healthcare, and Butch Valenzuela, President of VISAYA joined global healthcare finance professionals to explore cutting-edge advancements.

The event highlighted HIMAP's commitment to advancing healthcare information management and showcased leadership in the industry.

Key topics included biotech innovations in personalized medicine, gene therapies, and advanced analytics for financial management and fraud prevention.

Swipe through to see highlights and the collaborative spirit of the conference. Let's keep driving healthcare finance innovation forward!

Happy 4th of July from VISAYA!

We salute the land of the free and the home of the brave. Let's cherish our freedom, honor our heroes, and celebrate the spirit of unity.

VISAYA, together with the CX industry leaders, meet during the CX 2030 Executive Boardroom event.

The discussion topic of “CX 2030 - Discover How AI will Shape the Future of Business, Customer Experience, and Customer Loyalty” is crucial as businesses navigate the fast evolving environment of customer engagement.

The VISAYA team is at the HFMA annual conference until June 27! Meet us and explore how we can contribute to your business success. Don't miss this opportunity to connect with industry experts and discover new strategies for growth!

Schedule an appointment with us now https://bit.ly/49n7OCF