Hero Digital, LLC

Hero Digital is a leading independent customer experience company Hero Digital creates experiences that elevate brands and business.

We are a digital consultancy focused since inception on Customer Experience Management (CXM).

08/21/2024

Why isn’t digital transformation paying off? It takes research, strategy, and data to ascertain meaningful insights. Then it requires bold creative choices based on real inputs to bring it all to life. We’ve written the Transform Playbook to show you the way. https://herodigital.com/research/transform-playbook/?utm_medium=earned-social&utm_source=linkedin&utm_campaign=us/ca_us_en_prospects_brand_transform-playbook_2024-q3%7C701vm00000elqtsyav&utm_content=download&utm_term=_connect-with-hero

Photos from Hero Digital, LLC's post 08/08/2024

As business grows, optimization strategies need to scale accordingly. Fine-tuning, performance testing, and ongoing adjustments are crucial to maximizing your technology investment. That’s where we come in.

08/06/2024

It’s time to move to the cloud. Taking the big step to a new platform or changing your current tech stack can be challenging. That’s why we’re gathering top Commerce experts to explain how Hero Digital and Adobe are partnering to streamline the migration process to boost performance, lower cost, and accelerate time to market.

Join us on Wednesday, August 21, 2024, from 11:30 a.m. to 12:00 p.m. CST for an exclusive webinar with Adobe experts who will provide straightforward answers on why it’s time to migrate from Magento to Adobe Commerce Cloud. Register today! https://herodigital.com/events/adobe-commerce-webinar/?utm_medium=earned-social&utm_source=linkedin&utm_campaign=us/ca_us_en_prospects_demandgen_adobe-commerce-cloud_2024-q3%7C701vm00000d8xfrya3&utm_content=adobe-commerce-cloud&utm_term=_download-now

07/30/2024

Reduce risk and achieve precise personalization with GenAI.

We’re proud to publish our Evolutionary GenAI Report. This report helps business leaders guide GenAI to precise personalization with Retrieval-Augmented Generation (RAG). Dig into this report to take an evolutionary approach from Jon Kubo on deploying AI-powered personalization.

https://herodigital.com/research/evolutionary-genai/?utm_medium=earned-social&utm_source=linkedin&utm_campaign=us/ca_us_en_prospects_demandgen_evoluntionary-ai_2024-q3%7C701vm00000d8xfrya3&utm_content=genai-report&utm_term=_download

Photos from Hero Digital, LLC's post 07/26/2024

Meet Brandon Rozelle, Hero Digital’s Executive Vice President of Strategy. Brandon has a remarkable career spanning over two decades in business transformation strategy and is a seasoned expert who brings a wealth of knowledge and expertise to our strategic division. Brandon’s unwavering passion for innovation and his firm belief in the transformative power of digital experience are the driving forces behind his leadership. With his visionary approach, he is poised to lead our strategy team in delivering unparalleled enterprise value and cutting-edge digital solutions for our clients.

Fun fact, if you were a fan of George Jones LP called “The Race Is On”, Brandon had his modeling debut thanks to his mom, a graphic designer in Nashville working on designing album covers for a few very small record companies!

Photos from Hero Digital, LLC's post 07/25/2024

Swipe to see our Q2 Super Hero winner! 👀

Congratulations to Eric Van Geem, our Q2 Super Hero Award winner! Eric’s exceptional attention to detail and deep curiosity drive him to explore the intricacies of every project, ensuring nothing is left unchecked. As a technical architect, Eric’s thoughtful questions and self-driven inclination to explore help us get ahead of risks and make informed decisions. He never settles for the status quo and is always looking for ways to improve, inspiring curiosity in others along the way.

Thank you, Eric, for your dedication, passion, and unwavering commitment to excellence. You truly embody what it means to be a Superhero at Hero Digital!

07/25/2024

Hero Digital sighting in Switzerland! 👀 🇨🇭

Our Senior Marketing Manager of Events, Nicole Kloorfain, and her dad brought style to the Swiss Alps. Who said marketing couldn’t be fashionable?

Photos from Hero Digital, LLC's post 07/23/2024

Discover the secrets of Data Cloud. Read this report to understand its benefits, prepare your business properly, and get the most value from ’s new AI capabilities: https://herodigital.com/campaign/salesforce-data-cloud/?utm_medium=earned-social&utm[…]-demystified&utm_content=data-cloud-report&utm_term=_download

Photos from Hero Digital, LLC's post 07/22/2024

Last week, our EVP Managing Director, https://www.linkedin.com/in/michaelolaye/ spoke at https://www.linkedin.com/company/theoneclubforcreativity/‘s WAATBP LA Pop-Up panel on “Embracing Disruption”. Here are some key takeaways from the discussion:

General/Intros: As black leaders in an industry that has historically lacked diversity in executive roles, they reflected on their career journeys that led us to where we are today. From U-Dox to Havas, Oliver, Dare, NoA, R/GA, and now Hero Digital, they shared their stories of growth and success.

Disruptors: They dove into the topic of disruptors in their careers and industries, exploring how they have either led as disruptors or disrupted themselves. https://www.linkedin.com/in/michaelolaye/ shared his perspective on the importance of constant learning, unlearning, and relearning as we navigate different roles and challenges. Other panelists emphasized the significance of personal branding, taking risks, facing fears, and developing multifaceted skills.

The Creator/Creative Economy: They also touched on the creator economy and the evolving landscape of creativity in the digital age. They highlighted the importance of authenticity, expanding creative skills in the era of AI, and embracing innovation through new models and tools.

Thank you to WAATBP for hosting such an amazing event!

📸:

07/08/2024

New generative AI tools promise to solve this problem, accelerating go-to-market by streamlining creative and operational processes. At Hero, we’re working closely with business leaders to develop new processes that empower them to use AI to move faster.

Let’s explore some examples: https://herodigital.com/insights/accelerate-gtm-ai/

Written by: Arun Kumar

07/02/2024

Most companies are just beginning to scratch the surface of their customer data potential. Discover how multi-unit businesses can use customer data for strategic success:
https://herodigital.com/insights/multi-unit-customer-data/

06/27/2024

With the rising consumer expectations of AI, Hero Digital’s very own Jennifer Zimnowski explores the new features of Apple Intelligence for broader AI adoption across industries. For all questions, schedule a consultation with us!

Photos from Hero Digital, LLC's post 06/26/2024

The Hero Digital team went to the desert last week with for an insightful evening about elevating digital experience and the content creation process. The Bite of the Future event included a panel with Scott Fisk, David A. Molanphy, Chris O’Neal, and Eric Matisoff covering all things from using GenAI, developing scaleable processes and empowering creativity. Events like this are especially special when you get the chance to share the spotlight with your customer - during the evening we highlighted the recent transformation for Calix.

06/20/2024

At Hero Digital, we stand in solidarity with our Black colleagues, clients, and communities in recognizing and honoring Juneteenth. Today, we reflect on the importance of freedom, equality, and justice for all. Let us continue to educate ourselves, advocate for change, and work towards a more inclusive and equitable future.

06/18/2024

Exciting news at Hero Digital as we welcome Michael Olaye as our new EVP and Managing Director! With a wealth of experience in the digital landscape, Olaye will be instrumental in driving our client strategy and business objectives while advancing our vision and growth in the region. Join us in welcoming Michael to the Hero Digital team as we continue to push the boundaries of innovation and solve hard problems.

Photos from Hero Digital, LLC's post 06/17/2024

Happy Father’s Day to the incredible dads at Hero Digital! Today, we want to take a moment to celebrate and honor the hardworking fathers on our team who not only excel in their roles at work but also in the role of being a dad. Take a look at how some of them celebrated over the weekend!

Photos from Hero Digital, LLC's post 06/06/2024

Our Women’s Bootcamp in Bogotá, Colombia, concluded successfully last Saturday! Throughout the boot camp, attendees had the opportunity to expand their knowledge, enhance their skills, and gain a deeper understanding of programming concepts that covered essential topics such as Functions, Operators, Variables, Strings, Loops, Conditionals, Arrays, Java Programs, Data Types, Constructors, Enums, and Immutability. Participants had access to online classes as well as three engaging live sessions held at our Bogotá office, providing a blend of virtual and in-person learning experiences. The boot camp was free of charge, emphasizing inclusivity and accessibility in programming education.

Thank you to all the participants, instructors, and supporters who made this Women’s Bootcamp a resounding success. Your dedication and hard work have made a positive impact, and we are excited to continue supporting and empowering individuals in their pursuit of knowledge and growth.

06/05/2024

Human decision-making is multi-dimensional. Healthcare leaders must connect through a multitude of signals to create truly differentiated experiences. Dig through our healthcare data to create more business value based on what matters to today’s healthcare consumers across categories and generations.

Photos from Hero Digital, LLC's post 05/29/2024

Exciting times at Connections 2024! Here are our key takeaways from last week:

- Funnel Convergence Fueled by Data and AI: Businesses must start preparing now for the integration of data and AI to enhance customer engagement, improve operational efficiency, and drive growth.

- The Convergence of Data and AI in Commerce: Salesforce’s Copilot AI revolutionizes customer interactions by providing personalized recommendations and real-time support across various channels.

- Driving the Top of the Funnel with Audience Segmentation and Personalized Content: Salesforce Data Cloud enables businesses to unify data, create detailed audience segments, and deliver personalized content to drive growth.

Excited for the emergence of Copilot in upcoming Salesforce GA releases! Ready to take your business to the next level with AI-driven tools? Schedule a consultation with Hero Digital to determine your next steps.

05/24/2024

Dive into the future of design with Firefly! Our latest blog, “Shoot for the Stars with Adobe Firefly” by Arun Kumar, explores how this cutting-edge AI tool reshapes the creative landscape and empowers designers to dream without limitations. See how our team is leveraging Firefly to enhance creativity, streamline processes, and deliver exceptional results for our clients. Dive into the future of design with us at the link in our bio!

05/23/2024

We are thrilled to shine a spotlight on Yana Vaysman, our Senior Vice President of Managed Services. Beyond her impressive professional achievements, Yana is a cool mom to two beautiful girls, a passionate traveler who seeks adventure and cultural experiences around the globe, a true cat lover and all animals, a talented gardener, and a fashion enthusiast with an eye for style.

Yana’s journey in the digital industry is marked by a remarkable track record of success, demonstrating her exceptional leadership abilities and strategic prowess. Her role in managing startup expansions and navigating complex acquisitions speaks to her ability to drive growth, foster innovation, and build strong relationships within the industry.

We are grateful to have Yana as a leader, a colleague, and a friend at Hero Digital. Thank you, Yana, for all that you do!

Photos from Hero Digital, LLC's post 05/13/2024

Happy Mother’s Day to all the amazing moms at Hero Digital! Your dedication and hard work inspire us all. Thank you for everything you do both for Hero and at home.

Swipe to see how some of the Hero moms spent their day!

Photos from Hero Digital, LLC's post 05/07/2024

Transforming isn’t a switch that can be flipped. It’s not something you can purchase off the shelf and turn on. It begins at the top. It begins with a realistic audit of where you are today.

Most importantly, it begins with a conversation with a team of expert problem solvers. Download to uncover opportunities for your business, link in bio.

05/02/2024

Great time in Chicago connecting with our partners last night! From friendly matches to strategic rallies, we enjoyed a fun-filled evening of team bonding and networking. Thank you, Optimizely, for hosting Hero at our QBR!

04/29/2024

Use digital marketing as a value driver, not just an experience builder.

Download our Perform Playbook, written by Kevin Hanley and Paul Rakotoarisoa, to learn how to acquire customers and increase customer lifetime value, link in bio!

The Balance Between Digital Transformation and Regulatory Compliance for Patient Security 04/26/2024

Meet Michelle Berryman, our Executive Creative Director at Hero Digital!

With an impressive portfolio of clients and a rich background in industrial design and user experience, Michelle brings a wealth of expertise to our team. Her leadership in the design industry, along with her dedication to fostering innovation and creativity, has made her a trailblazer in the field. Michelle's commitment to excellence and strategic vision has helped shape our creative practice and elevate our client experiences. When Michelle is not ruling the creative world, you can find her training for her next half marathon while blasting the latest Taylor Swift album or teaching her Professional Practices in Design course at Georgia Tech.

Join us in celebrating Michelle's remarkable achievements and her ongoing contributions to Hero Digital and outside of Hero!

Read her latest article on the balance between digital transformation and regulatory compliance for patient security:

The Balance Between Digital Transformation and Regulatory Compliance for Patient Security The following is a guest article by Michelle Berryman, FIDSA, Executive Creative Director at Hero DigitalPatient privacy is the foundation of our healthcare system. Ensuring trust in the confidentiality and security of sensitive health information enhances patient care effectiveness and puts individ...

Photos from Hero Digital, LLC's post 04/26/2024

Meet Michelle Berryman, our Executive Creative Director at Hero Digital! With an impressive portfolio of clients and a rich background in industrial design and user experience, Michelle brings a wealth of expertise to our team. Her leadership in the design industry, along with her dedication to fostering innovation and creativity, has made her a trailblazer in the field. Michelle’s commitment to excellence and strategic vision has helped shape our creative practice and elevate our client experiences. When Michelle is not ruling the creative world, you can find her training for her next half marathon while blasting the latest Taylor Swift album or teaching her Professional Practices in Design course at Georgia Tech. Join us in celebrating Michelle’s remarkable achievements and her ongoing contributions to Hero Digital and outside of Hero!

Photos from Hero Digital, LLC's post 04/24/2024

When planning for what to do next, prioritizing where to invest resources is difficult. Small mistakes can cost companies millions of dollars, or worse. Often, in an effort to keep up, companies invest in technology, without first examining the human needs that drive change. Link in bio!

Timeline photos 02/15/2023

Hero Digital is proud to feature Jerry Mathurin in our Black at Hero Spotlight series. Spotlighting these unique individuals allows us to bring attention to our diverse and multifaceted colleagues at Hero Digital.

Learn more about Jerry: http://ow.ly/wrEr50MSbKi

Timeline photos 02/15/2023

Hero Digital is proud to feature Anthony Lowe in our Black at Hero Spotlight series. Spotlighting these exceptional individuals allows us to bring attention to our diverse and multifaceted colleagues at Hero Digital.

Learn more about Anthony: http://ow.ly/ABiJ50MSbF6

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Our Story

Hero Digital is a leading independent customer experience company born in California at the intersection of business, design, and technology. Our purpose is to bring moments of Truth & Beauty into people’s lives by creating customer experiences that are good for people and good for business. Hero Digital's blended teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, Universal Health Services, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value. To work with Hero Digital or learn more, visit www.herodigital.com.

Videos (show all)

Transform Playbook
Technology is the heart of every great customer experience. Our team of expert developers keeps your operations running ...
Ten years of Hero Digital, the best is yet to come.
We just launched our inaugural Truth and Beauty Index, surveying 5,000+ customers across 52 brands in 4 key verticals to...
Hero Digital is humbled to be named one of the Philadelphia Business Journal's Best Places to Work in 2021. We create sp...
In a world where a network’s performance can be compromised in milliseconds, Gigamon needed to shift perceptions of its ...
Limitations of Voice Search
Lions Clubs International Website Redesign

Address


1 N Dearborn Street, Suite 725
Chicago, IL
60602

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

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