City of Flint Office of the Ombudsperson

Phone Office Hours 810-237-2020
8:30 a.m. – 4:30 p.m.
Walk-in Office Hours
9:00 a.m. – 3 p.m.
Please call 810-237-2020 for an appointment outside of walk-in hours

Closed for lunch

The Genesee County Health Department is recommending no contact with the Flint River from Stepping Stone Falls to Willard Road in Genesee County. This includes, but is not limited to, swimming, kayaking, fishing, and consuming fish.

This order may be updated as the investigation by EGLE and local first responders progresses.

Water filters available from the City of Flint. Available at City Hall daily. You can also come to the Housing fair today from 11-3 at Riverside Tabernacle 429 CHAVEZ DRIVE.

Great opportunity to visit museums!

Local museums offer discounted admission as part of 'Museums for All' program Through the Museums for All program, two local museums are able to offer discounted admission fees for SNAP benefits recipients, to encourage more enriching visits for Genesee County youth.

Join us for a virtual community conversation about the Human Relations Commission.

Community Event 10/30/21

Community cleanups happening May 15. We don’t have to wait until then. If you see blight report it. There are also organizations that help with organizing neighborhood cleanups.

Vote on how Mott should grant $1 million for Flint neighborhoods In November, the Mott Foundation announced we would give $1 million in grants in 2020 to strengthen Flint neighborhoods, and now it’s time for you to tell us where those dollars should go!

Lang will be working on Welch Blvd this week and next and door knocking on the neighboring streets.

A resident provided the Ombudsperson with these photos of trash that has not been collected in three months! This is unacceptable. Do you know of areas where trash is not being collected? Contact us!

Have you or someone you know experienced problems getting water re-connected? If so, please contact us! See the Governors Executive Order below:

Acting under the Michigan Constitution of 1963 and Michigan law, I order the following:



A public water supply must restore water service to any occupied residence where water service has been shut off due to non-payment, so long as the public water supply does not have reason to believe that reconnection would create a risk to public health (e.g., due to cross-contamination). To facilitate the restoration of water service, a public water supply must immediately make best efforts to determine which occupied residences within their service areas do not have water service. For purposes of this order, a public water supply’s “service area” means the area for which the public water supply collects payment for water service.

If a public water supply determines that any occupied residences within its service area have had water service shut off for any reason other than non-payment or that reconnection would create a risk to public health, it must make best efforts to remedy such conditions and restore water service to such occupied residences as soon as possible.


As soon as possible and no later than April 12, 2020, all public water supplies that have used water shutoffs as a remedy for non-payment within the last year must report to the State Emergency Operations Center regarding access to water in their service areas. The report must include:


An account of what efforts have been made to determine which occupied residences within the public water supply’s service area do not have water service.


The number of occupied residences within the public water supply’s service area that do not have water service as a result of a shutoff due to non-payment.


The number of occupied residences within the public water supply’s service area that do not have water service as a result of any reason other than non-payment.


A certification, if true, that best efforts have been exercised to determine which occupied residences within the service area do not have water service; that, to the best of the public water supply’s knowledge, no occupied residences have their water service shut off due to non-payment; that the public water supply has reconnected water service for all occupied residences that can be reconnected without creating a risk to public health; and that the public water supply has exercised best efforts to remedy the conditions that prevent reconnection due to a risk to public health.


If a public water supply submits a report under section 3 of this order that does not meet all of the requirements described in section 3, then the public water supply must submit a supplemental report every 30 days until it submits a report that meets all of section 3’s requirements.


Nothing in this order abrogates the obligation of a resident to pay for water, prevents a public water supply from charging any customer for water service, or reduces the amount a resident may owe to a public water supply.


This order is effective immediately and continues until the termination of the state of emergency under section 3 of Executive Order 2020-4.


Given under my hand and the Great Seal of the State of Michigan.

Do it by mail, by phone, online, but do it now!
https://mivoicecounts.org www.2020census.gov
(844) 320-2020 (English)
(844) 468-2020 Spanish)
(844) 291-2020 (Mandarin)
(844) 398-2020 (Cantonese)
(844) 416-2020 (Arabic)

Home | MNA - MiVoiceCounts When Everyone Counts. Everyone Wins!​ Hey, Michigan,Things like school lunches, medical care, roads and bridges and education programs all depend on census data to get the most funding possible.It takes less than 10 minutes to fill out the nine questions on the census. Do it online today at 2020ce...

Have you had problems getting your trash collected?

Flint puts garbage contractor on notice for ‘service failures’ The city of Flint says Republic Services is in breach of its contract for what it calls “widespread service failures" and is demanding the company resume weekly collection of trash, recycling, and yard waste.

Be sure to send in your census information. As of now, Flint stands to lose over 1 TRILLION dollars in federal funding due to the low census turnout...BE COUNTED!!

Free coronavirus testing site returning in Flint; MTA offers rides to all test sites Flint once again will offer free coronavirus testing for all city residents this weekend even if they don't have symptoms of the illness.

Visit Consumers Energy to see if you qualify!

Attention all families of students entering grades 9-12: Flint Community Schools is offering an opportunity for dual enrollment with our local college partners, including Mott Community College, UofM Flint and Kettering University. To apply, please click the link below:
https://bit.ly/36fUdOM

COVID-19 testing sites

City of Flint Customer Service still closed Monday, May 18 Notice from the City of Flint, announced today (Sunday) For Immediate Release: City of Flint Customer Service remains temporarily closed The City of Flint’s customer service department will remain …

Yes, the Office of the Ombudsperson is open. You can file a compliant online

Ombudsperson Contact Information Email: [email protected] Phone Number: 810-237-2020 Complaint Form

Now it's easier to contact City of Flint Office of the Ombudsperson.

Waste pickup will resume as normal!

Mortgage relief

Genesee Health System launches mobile COVID-19 testing Genesee Health System launches mobile COVID-19 testing Posted by: Marjory Raymer FLINT, Michigan—Genesee Health System will launch a mobile testing unit to help increase COVID-19 testing availability, especially in hard-to-reach Flint neighborhoods. Details are still being worked out, but mobile t...