Shopko Optical

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Use to share your favorite sights of the season!

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We can't wait to see you at the Waukesha Farmers' Market tomorrow!

I JUST CAN'T WAIT! Tomorrow, Waukesha Farmers' Market, Green Bay Packer GREAT AHMAN GREEN is going to be there! So, grab a taco from Mami Feliz Mexican Cuisine, a cupcake from Cupcakes by Jordan James, and some coffee from Catrina Café, and a book or two from me (to read while you stand in line). After you've gotten your autograph, stop by and pick up your honey and soap from Honey Bee Artisans, earrings from Everything Emily Studio! It's all here, seriously! See you at the market!

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking Opticians to join our new team in Hales Corners! On the job training provided. Full-time opportunities available.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking care of our teams who take care of our patients

Competitive Wages
401K with Match
Vacation Pay/Personal Day
Volunteer Time Off
Sick Pay for Hourly Teammates
Health & Wellbeing Benefits
Voluntary/Cafeteria Offerings
Employee Assistance Program
On the Job Training & Certification
Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

· Provide excellent customer and patient service according to company and Optical Center standards

· Analyze patient eyewear needs

· Recommend specific lenses, lens coatings and frames to satisfy patient needs

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

· Order and dispense eyewear accurately and professionally

· Assist patients with proper frame repairs and adjustments

· Show patients how to insert, remove and care for their contact lenses

· Assist Optometrist with case histories and screenings



BUSINESS AND OPERATIONAL STANDARDS

· Maintain a complete knowledge of third-party plans and claims

· Explain promotions and special lens offerings to patients and customers

· Balance accounts

· Prepare work orders containing specific instructions for Optical Lab

· Process medical billing information

· Ensure proper merchandising of frame inventory



MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

· High School Graduate or equivalent

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

In Washington State, teammate must register with Washington State Department of Health as an Apprentice Optician which requires a High School Diploma or equivalent

· Previous experience in an office and/or optical dispensing is preferred

· Able to handle multiple customer interactions/phone calls at a time

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing



ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

· Able to read and write at a high school graduate level

· Able to sit or stand for extended periods of time

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

· Ability to lift 10 to 20 pounds

· Ability to see (Near, Distance, Color, and Depth Perception)

· Manual and finger dexterity, as well as hand/arm steadiness

· Ability to grip and hold items

· Good eye and hand coordination

· Able to operate a cash register, various optical equipment and tools

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

· Able to travel independently to support Company objectives and personal development





These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.