PACE New York Metro Chapter

Check out our updated agenda. We have lined-up exciting activities and sessions for you! Check out our speakers from companies like Google, Amazon.com, Uber, Ring, Sprint, Shutterfly, and WW. Weight Watchers Reimagined.! http://bit.ly/PACE_ACX19_Agenda

Join our sponsor on 4/1 at 11am to hear about how call originators can restore trust in voice calling.

And here are our winners! Thank you all who actively participated in the . We appreciate all your love and support. We are eagerly waiting to meet you all at the most awaited , March 31st- April 3rd, San Antonio! https://paceacx.com

The countdown has begun! Only a few more days left for you to apply/nominate for the Convention Awards! the deserving before March 8, 2019! http://bit.ly/ACX19_Awards

CHECK THIS OUT! The lineup for the PACE Annual Convention & Expo (ACX'19) has been announced - look at the big names joining us March 31 in San Antonio!

https://www.paceassociation.org/acx19-speakers

We're excited to announce the for the PACE Annual Convention & Expo (ACX'19)! https://paceacx.com/agenda

Top 4 Privacy Trends to Watch in 2019
http://ow.ly/pnhR50khGgl

Join us for the third in a four-part webinar series with our partner on Brand Triggers. The webinar is FREE - register today!

https://www.paceassociation.org/innerview-webseries

" Contact centers that understand the need for both artificial and human intelligence frequently offer easy-to-navigate self-service options combined with available live customer service agents."
http://ow.ly/UnpS50khFMT

Artificial Intelligence Benefits in Call Centers Worldwide Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving vehicles, computers capable of taking over the world or robots that became so proficient, there was no real mea...

Do you know your organization's "brand triggers"? Join us for this FREE webinar! https://www.paceassociation.org/innerview-webseries

Trying to figure out how to retain your association members? We have a success story for you!
http://ow.ly/bFUe50khFxp

Join the discussion on the marketing “triggers” – from product launches to full re-branding – that will require your agents to adapt and how to mobilize them to represent the brand successfully. Register today!

https://www.paceassociation.org/innerview-webseries

Do you think that better contact center training leads to better ROI?
http://ow.ly/pa7Q50khETu

4 Reasons Call Center Training Leads to Better ROI through DialAmerica At DialAmerica, we invest in our agents because our personalized and comprehensive call center training program translates into better ROI for our clients.

Want to get your contact center more involved with AI? Here's how to use it to enhance customer experience!
http://ow.ly/OX9S50kd8wb

Using AI To Enhance the Customer Experience in Call Centers - Etech Global Services In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really...

A great article on communication channels and the importance of customer experience! https://www.entrepreneur.com/article/325111

It's 2019. Stop Treating Customers Like Strangers Cross channel marketing is key.

When analyzing the process of improving an agent’s behavior or productivity outcomes, here are 7 steps to help guide your team through that process!
http://ow.ly/Kzmh50kd8tO

"Year after year robocalls continue to be the number one category of complaints received by the FTC each year. Nearly two million robocall complaints have already been filed in 2017."
http://ow.ly/gzYe50kd8mW

"Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just one bad experience?"
http://ow.ly/7dSR50kd86E

Keeping a positive work environment is so important so here are some tips to keep your company thinking positively!

https://www.etechgs.com/blog/easy-follow-tips-stay-positive-work/

Easy To Follow Tips To Stay Positive At Work To be positive it is very important to first understand what does being positive actually imply? People misunderstand the entire concept of positive thinking. Being...

If you're looking to improve your customer service this year, take advice from some of the world's biggest brands!

http://ow.ly/JETa50k934b

Are you using a multi-channel approach in your contact center?

http://ow.ly/sc1a50k92Ls

If you've implemented an omni-channel here are 3 ways to ace your customer service!
https://www.icmi.com/Resources/Customer-Experience/2017/07/3-Ways-to-Ace-Customer-Service-in-an-Omnichannel-Era

If you've been trying to figure out how GDPR affects you, this post is for you!
http://ow.ly/oKFR50k5ezK

The GDPR Era is Here: Let's Review What That Means - PossibleNOW We now live in the GDPR era. It's a new landscape of consumer privacy protection. Living with GDPR means learning about GDPR.

Is your contact center collecting consent to contact via email?
http://ow.ly/UwyW50k5eoi

Life Under GDPR: How to Collect Consent - PossibleNOW Now that GDPR is in effect, we have to collect consent from our customers if we want to communicate with them. As a customer, we've all been asked to

Today is the LAST day to submit your application to be a presenter at the PACE Annual Convention & Expo (ACX'19). Don't miss out on your chance to share your expertise with industry leaders and advocates! https://paceacx.com/call-for-speakers

Are you developing a competitive edge in customer service?
http://ow.ly/7vMM50k5dXh

How To Develop A Competitive Edge In Customer Service Trying to win consumers and boost profits? Start treating your customers like gold.

Do you have something to share at our Annual PACE Convention & Expo (ACX'19)? Submit your application to present today!

https://paceacx.com/call-for-speakers

If you're working on creating the right contact center to fit your needs, here are pitfalls you will want to avoid!
https://www.paceassociation.org/avoiding-pitfalls-cloud-contact-center

There's still time to submit your application to be a presenter at our PACE Annual Convention & Expo (ACX'19) March 31 - April 3. Call for Speakers ends in TWO DAYS! https://paceacx.com/call-for-speakers

Call for Speakers PACE ACX'19 - March 31-April 3, San Antonio, Texas PACE invites you to share your best practices, latest technological advances, tips and proven solutions by presenting at ACX'19 in San Antonio.