Intercom

Intercom updated their information in their About section.

Registration is now open for New at Intercom! Join us virtually on October 12th to hear from industry leaders, be the first to find out about our latest products and features, and explore the growing importance of effective customer engagement. https://inter.com/3CGI5s8

Registration for our fall 2022 product launch event is now open Registration is now open for New at Intercom, our virtual fall product launch event on October 12th, 2022 at 8am PT/4pm BST.

Can you always be there for our customers without burning out your support team? 🤔

Yes, with in-context support powered by a modern messenger. Learn how in our new guide. 🗞

https://inter.com/3p8tZbb

Announcing our new guide 'Supercharge Your Support: How In-context Support Can Boost Your Bottom Line' When it comes to support, context is king. Learn how to drive bottom-line impact with in-context support in our new guide.

Dynamic Content, granular subscriptions, Surveys upgrades, and more… we’ve got some exciting new features to share in the July edition of Built For You.

Jump right in!
https://inter.com/3oVg2gv

Built for you: Dynamic Content, granular subscriptions, Surveys upgrades, and more We're obsessed with our customers' success, and we're busy building key features to help uplevel your customer engagement.

🏆Fast Company has recognized Intercom as one of its top 50 Best Workplaces for Innovators! 🥳

92% of our employees said they would recommend Intercom as a great place to work, and we are incredibly proud of the company culture we’ve built over the past 11 years. 🥳
https://inter.com/3PbnxuF

Building a company to be proud of: Intercom recognized as one of the best places to work We're very proud of the company culture we've built over the past 11 years, and so we're delighted to be recognized by 3 renowned employer awards.

At Intercom, we believe that the old world siloed tools is breaking down.

That’s why we’re building a product that interoperates with any company’s tech stack while multiplying the value that tech stack can offer 🚀
https://inter.com/3cLut47

Ensuring Intercom's interoperability for enterprise customers At Intercom, we're building a product that interoperates smoothly with any company's tech stack and multiplies the value it can offer.

At Intercom, we define observability as a continuous process of humans asking questions about production, and getting answers.

We’ve worked hard to improve our observability over the last year. Find out more about our journey 🛣
https://inter.com/3RwAy4f

Building a resilient system: Our journey to observability at Intercom We focus on customer experience above all - availability and performance is top priority. That requires a strong culture of observability.

The Intercom team has just launched some really exciting new updates that are set to help teams work more efficiently and drive customer engagement. 💪

Take a look at our latest feature releases here 👇
https://inter.com/3NYhOYg

Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more SMS, the next-generation Inbox, and Custom Actions and Custom Objects in bots are to name but a few of the exciting features we built for you.

Focusing on system design first, and not interaction design, means you’re debating the most important questions without getting bogged down by minor details.

Here, we discuss our design principle of "connected, modular systems" 👇
https://inter.com/3uptzA4

Intercom's product principles: How connected, modular systems help us to focus on important decisions Connected, modular systems can help you focus on the right questions, increase efficiency, and differentiate from competitors.

Introducing Custom Actions and Custom Objects – next generation bot capabilities that offer a frictionless opportunity for your company to boost self-serve rates, reduce inbound volume, and integrate with key platforms.

Learn more 👇
https://inter.com/3QSCCTZ

Announcing new next-generation bot capabilities to uplevel your automated support We're delighted to announce Custom Actions and Custom Objects - exciting new features to boost your automated support rate.

SMS messages have a 98% open rate. Don’t miss this chance to engage with your customers.

Intercom SMS offers a two-way SMS solution so your customers can start a conversation in the way that suits them best.
https://inter.com/3OzFF14

Introducing Intercom SMS: Connect, engage, and activate with two-way SMS Increase engagement and encourage action with two-way SMS that connects you to your customers anytime, anywhere.

Supercharging your customer experience with a focus on data. 💪

Check out what our Intercom chefs have been building for you over the last month!
https://inter.com/3tzPkNf

Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more Learn about our latest cutting-edge features and products - including improved Surveys, enriched push notifications, Australian data hosting, and more.

Ukrainian call tracking, telephony, and end-to-end analytics platform, Ringostat, uses Intercom to power communications across the entire customer journey, from acquisition to ongoing engagement and support.

With Intercom, they've been able to:
⏲ Decrease their first-response time to 1 minute
⭐ Drive increased customer happiness, achieving a CSAT score of 4.8/5
📈 Convert 76% of leads generated through Intercom

Check out their story here 👇
https://inter.com/3MMUnkd

Ringostat converts 76% of leads generated through Intercom and keeps FRT to one minute Ukrainian call tracking, telephony, and end-to-end analytics platform Ringostat uses Intercom to power communications across the entire customer journey, from acquisition to ongoing engagement and support.

Looking to boost your sales funnel? Here’s how live chat can help your numbers go up and to the right 📈
https://inter.com/3tlMJ9y

From first touch to qualified lead: How to use live chat for sales The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?

There’s a classic fork in the road for product designers who are looking to grow in their career🌱One career path leads to management, the other is the path of the individual contributor.

Here are the 7 behaviors we value in IC product designers at Intercom 👇
https://inter.com/3MgIeUw

Taking Your Product Design Career To The Next Level What does the product designer career path look like for an individual contributor? This post details the results and behaviors needed.

📅 Join us for our upcoming webinar to hear about some exciting new product releases 🎉

What: New at Intercom webinar
When: June 22, 8am-9am PDT
Why: We'll unveil and demo 2 new exciting features that will help you increase customer engagement

Register here 👉 intercomq22022.splashthat.com/fb

Customer engagement is crucial to business growth. But with so many teams, channels, and touchpoints across the entire customer journey, how can you ensure that your business is making the most of every opportunity?

Meet the Engagement OS.

https://inter.com/3Nd57Kc

🆕 It’s that time of year—our 2022 trends report! Support is changing fast—it’s harder than ever to keep your customers and team happy. So we asked 1,200+ global leaders about what’s working—and what’s not.

Reveal the 2022 trends and tips here 👉 https://inter.com/3FF4Yde

We believe in great customer support. So, we want to hear about your best support experience ever.

Tell us about a time you had a happy, heartwarming, or downright heroic support experience with any brand for a chance to win an exclusive prize.

Deadline to enter is Nov 8, 11:59pm PT.

Enter here 👉 https://inter.com/3aypLSL

With the onset of the COVID-19 pandemic, a lot of companies stopped in their tracks and had to rethink everything. Others, however, hit the gas pedal. BrowserStack's Mark Rudden details their experience.
https://inter.com/3xduXnV

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic COVID-19 stopped a lot of companies in their tracks, but others hit the gas pedal. BrowserStack's Mark Rudden details their experience.

"People are coming back to an office where they haven't been in probably 18 months. They have to learn how to come back to the office."

As we get closer to safely reopening our offices 🎉, we wanted to hear from the people who've been working tirelessly behind the scenes to make sure it's an amazing experience for everyone.

Here's how they've approached the challenges and opportunities👇
https://inter.com/3wDswvr

How Intercom Is Preparing for a Return to the Office | Inside Intercom How do you create a safe and positive experience for people returning to the office? Here's how our team is preparing.