Ask Us

Welcome to Ask Us page. This page is to raise awareness on consumer rights, Tenancy rights, buying a car rights, refund rights.

The is a place where you can make an inquiry and file a complaint Consumer Protection WA provides education and assistance to Aboriginal consumers relating to the Australian Consumer Law. All you have to do is Ask Us. Pick up the phone and yarn with our aboriginal officers, send us an email, or write a post on this page’s inbox. Making a query or complaint on this page:
All fans of this page, with

05/11/2024

⛽️ ALERT- save $35 on a 60 litre tank of fuel.

Wednesday’s cheapest ULP locations:

💰 155.9 cpl at FastFuel 24/7 in the east
💰 153.9 cpl at BP Canning Vale OPT and 150.7 cpl at Costco Casuarina & Perth Airport (Costco sites are membership based) in the south
💰 151.3 cpl at Burk Alkimos and Burk Landsdale in the north

Motorists in Perth and Mandurah should fuel up before 6am tomorrow as prices will increase by over 34 cents per litre (cpl) to 191.3 cpl.

Find cheap fuel near you 👉 https://www.commerce.wa.gov.au/announcements/alert-perth-motorists-fill-now-beat-petrol-price-rise-131

31/10/2024

OPTUS IN COURT | ACCC - "Many of the impacted consumers were First Nations Australians from regional and remote areas or people from culturally and linguistically diverse backgrounds."

We’ve commenced proceedings in the Federal Court alleging that Optus engaged in unconscionable conduct in contravention of the Australian Consumer Law when selling telecommunications goods and services to hundreds of consumers, that they often did not want or need, and could not afford, and in some cases then pursuing consumers for debts resulting from these sales.

Our case involves allegations that Optus acted unconscionably in its dealings with about 429 consumers. Many of these consumers were experiencing vulnerability and/or disadvantage.

Read more: https://bit.ly/3NLMhet

Photos from Consumer Protection WA's post 30/10/2024
25/10/2024

3G will be switched off forever on Monday, 28 October.

We’ve discovered that some online retailers in Australia are today STILL selling outdated phones that soon won’t function on Australia’s 4G and 5G networks after that date.

Consumers can check whether their existing mobile phones will be impacted by texting ‘3’ to the number ‘3498’.

We've already received complaints from seven consumers who spent a total of $4,646 purchasing imported refurbished devices from online Australian retailers as recently as two months ago that will become unusable after the 3G network closure.

Commissioner for Consumer Protection Trish Blake anticipated more complaints could follow once consumers discover their devices no longer work.

Read more: https://www.commerce.wa.gov.au/announcements/warning-refurbished-phone-buyers-over-3g-switch

24/10/2024

As a tenant, you may have been asked to use a third party service to pay your rent, but did you know this means you might not be protected by WA law should something happen to the real estate agent’s business?

The same goes for landlords who may be receiving payments from their real estate agent via a third party payment platform.

Commissioner Trish Blake explains more: https://www.commerce.wa.gov.au/announcements/commissioners-blog-paying-rent-using-third-party-platform-could-be-risky-business

21/10/2024

Just when we think scammers can't go any lower...

The National Anti-Scam Centre is warning that criminals are impersonating charities and offering fake financial assistance schemes.

They also fake emergency relief services, rental assistance, and programs.

The aim of these scams is to steal money and often personal information which is valuable to criminals to help them perpetrate other crimes. With information such as myGov usernames and passwords, bank account details, or driver licences or passports they can assume false identities and commit other crimes with less opportunity for detection.

Report scams to scamnet.wa.gov.au

Read more about these scams and how to stay safe: https://www.nasc.gov.au/news/criminals-use-financial-assistance-scams-to-target-australians-in-hardship

If you are experiencing hardship - The official number for the National debt helpline is 1800 007 007

18/10/2024

There is a risk of serious injury or death from an electric shock if water leaks from the kettle and comes into contact with live electrical components.

⚠ Model affected - 1.7L kettle YK-889 - various colours.

✅ Stop using the product and unplug it from power immediately.

✅ After you unplug the kettle from power, cut the power cord in half to make it unusable.

✅ Dispose of the product, take a photograph and contact Ritual Unions to arrange a full refund.

📩Contact Ritual Unions - [email protected]

Always read the full recall notice: https://www.productsafety.gov.au/search-consumer-product-recalls/billy-kettle-model-yk-889

17/10/2024

A pair of car sellers who rolled back the odometers on two vehicles by more than 200,000 kilometres each have been convicted and fined a total of $51,000 by the Joondalup Magistrates Court.

"Odometer tampering is a dangerous practice that puts the community at risk while lining the pockets of those who engage in it at the expense of consumers they are ripping off," said Commissioner for Consumer Protection Trish Blake.

A Personal Property Securities Register (PPSR) check can reveal whether a car has been stolen, has money owing on it or has been a repairable write-off, and sometimes may include an odometer reading check so you can cross check - it only costs $2 from ppsr.gov.au

Read more about this prosecution: https://www.commerce.wa.gov.au/announcements/big-fines-odometer-tampering-duo

16/10/2024

⚠ RECALL - Octavia coastal cot - stop using immediately ⚠

There is a risk of injury or death from suffocation from the side rail dislodging and a child is trapped between the rail and the base of the cot or if they fall out of the cot.

✅You will be asked to safely dispose of the cot and provide evidence, such as a photo, of the disposal or destruction to receive your refund or replacement.

✅If you have an affected cot, Mocka will contact you about this recall.

✅If you have not been contacted by Mocka and you have an affected cot, contact Mocka to arrange a full refund or replacement product.

☎️Contact Mocka | 07 3184 8466 | [email protected]

Dates the recalled cot was available for sale 4 April 2023 - 22 November 2023

Always check the ACCC Product Safety recall notice: https://www.productsafety.gov.au/search-consumer-product-recalls/octavia-coastal-cot

15/10/2024

Ghouls just want to have fun… and wear makeup! 🧛‍♂️ But beware—Halloween cosmetics can cause skin reactions.

🧴 While most reactions are minor, like skin irritations or dermatitis, some can be much more serious, and can cause anaphylaxis.

Before buying makeup, fake blood, face paint, or temporary tattoos, make sure:
🎃 The full ingredients list is available.
🎃 It's clear and easy to read.
🎃 Ingredients are listed in descending order by mass or volume.

Be scareful with your cosmetics this spooky season! 👻

For more information 👉 https://www.productsafety.gov.au/business/search-mandatory-standards/cosmetics-ingredients-labelling-mandatory-standard

14/10/2024

⚡️Not all electrical appliances meet Australian safety standards. How do we know what's safe? Look for the RCM.

Learn more from our friends at Building & Energy 👇

04/10/2024

❓❓❓Why don't you have multi-factor authentication switched on?

From your online grocery shopping account to your banking - make time to log on this weekend and set it up. It's an essential extra layer of protection.

Learn more: https://www.cyber.gov.au/learn-basics/view-resources/cyber-security-awareness-month

October is - Cyber security is everyone’s business, so we are urging people to take action to protect themselves and their business from cyber threats.

Photos from Ask Us's post 12/09/2024

Each year Consumer Protection WA visits the Indian Ocean Territories providing tailored community outreach and education to the local communities.

This year Senior Regional Officer Indian Ocean Territories Coordinator, Joan Susinetti (right) and Principal Product Safety Officer Maree Barry (left) are visiting Christmas and Cocos (Keeling) Islands to work with the community and organisations like the Women’s Association and meet with community groups about product safety and for them to learn more about their rights and responsibilities.

05/09/2024

A cheap "knock off" wearable blanket bought on Temu caught fire causing third-degree burns to a child's hands, arms, chest and face.

The mother is urging parents to ditch cheap sleepwear, 'it's not worth the trauma, throw it in the bin'.

Nightwear Safety tips:
🌙 Make sure your children’s nightwear complies with Australian Standards and is labelled ‘low fire risk’
🌙 Dress children in low fire risk clothing that is close fitting and made of less flammable material. Be aware that cotton is highly flammable.
🌙 Keep your child away from fires, radiators, heaters, BBQs, candles, lighters and matches.
🌙 Use guards around fires, radiators and heaters.
🌙 Teach your children to STOP, DROP, COVER face and ROLL so they know what to do if clothing does catch fire.

WARNING: GRAPHIC IMAGES
Read more:
https://www.dailymail.co.uk/news/article-13806661/Daniella-Jacobs-Herd-burns-Temu-dressing-gown.html

05/09/2024

Worried about safe sleeping for bubs? Here are some great tips from ACCC Product Safety 👇🏾

There are a lot of things to think about to keep bub's sleep safe. But by following these 4 simple steps, you can help keep bub sleeping safely so they can grow healthy and strong. Save this checklist in your favourites or take a screenshot so you can look at it when you put bub to sleep. Download the brochure for more safe sleeping tips: https://bit.ly/4dMcrsT

04/09/2024

ASIC wins against Rent4Keeps for overcharging vulnerable consumers on essential household goods.

Many Rent4Keeps’ customers are vulnerable people with a poor credit rating, the majority of whom paid using Centrepay and were unable to access credit elsewhere in the market.

Read more about the case: https://asic.gov.au/about-asic/news-centre/find-a-media-release/2024-releases/24-194mr-asic-wins-against-rent4keeps-for-overcharging-vulnerable-consumers-on-essential-household-goods

04/09/2024

🛒Coming to Albany in February 2025 - consumers will enjoy extra hours of shopping after the Council was given the greenlight from the State Government.

From 1 February 2025, general retail shops in Albany will be allowed to open from 8am to 9pm weekdays, 8am to 5pm on Saturdays, 10am to 5pm on Sundays, and on public holidays, excluding Christmas Day and Good Friday (when they must remain closed), and ANZAC Day, when they can open from 12pm until 5pm.

Read more: https://www.commerce.wa.gov.au/announcements/albanys-retail-trading-hours-permanently-extended

03/09/2024

⛽️ ALERT- save $40 on a 60 litre tank of fuel.

Wednesday’s cheapest ULP locations:
💰 157.8 cpl at Petro Fuels Swan View in the East
💰 146.7 cpl at Atlas Fuel Kwinana and Costco Casuarina in the South
💰 155.3 cpl at Burk Alkimos, Burk Bassendean, Burk Landsdale, Burk Malaga, Burk West Swan and X Convenience Alkimos in the North

Motorists in Perth and Mandurah should fuel up before 6am tomorrow as prices will increase by over 36 cents per litre (cpl) to 196 cpl.

ℹ More info: https://www.commerce.wa.gov.au/announcements/alert-perth-motorists-fill-now-beat-petrol-price-rise-121

02/09/2024

⚠ If you have a soy allergy or intolerance - you may be affected by this recall notice.

Byford Flour Mill Pty Ltd (t/a Millers Foods) is conducting a recall of the below products due to the presence of an undeclared allergen (Soy).

Date markings of affected products:
🍞STRONG BAKERS FLOUR 1kg: All Best Before dates from 18/03/2025 up to and including 21/08/2025
🍞ARTISAN SOURDOUGH FLOUR 2kg: All Best Before dates from 16/03/2025 up to and including 26/07/2025
🍞BAKERS WHOLEMEAL FLOUR 1kg: All Best Before dates from 25/03/2025 up to and including 19/08/2025
🍞ORGANIC PLAIN FLOUR 1kg: All Best Before dates from 22/03/2025 up to and including 08/07/2025

The products have been available for sale at Independent stores including IGA, Spudshed and Farmer Jacks in WA.

Always read the full recall notice: https://www.foodstandards.gov.au/food-recalls/recall-alert/byford-flour-mill-various-bakers-range-flours-1kg-and-2kg

26/08/2024

🚨Public warning - Light-up shoe charms and accessories

Our friends at Consumer Affairs Victoria have issued an urgent public warning about light-up shoe charms and accessories that contain button batteries.

Button batteries pose a serious health risk to children and other vulnerable people who may ingest them. They can burn through the oesophagus (swallowing tube) in just two hours, causing internal burns, severe bleeding or death.

⬇️See the post below to check if your shoe accessories are affected.⬇️

Our Director is warning consumers to be aware of potentially dangerous button batteries contained in light-up charms which attach to children’s shoes.

Our inspectors have seized examples of the products which don’t have the batteries sufficiently secured, and lack the required warning information.

Button batteries can injure or kill, especially children and other vulnerable people who may ingest them.

Read more: https://www.consumer.vic.gov.au/latest-news/light-up-shoe-charms-and-accessories-public-warning

26/08/2024

🤔Have you thought about booking a free Scams Awareness presentation for your organisation, community group or association?

It's Scams Awareness Week - Along with ACCC National Anti-Scam Centre, we're encouraging all West Aussies to speak up, share and report scams to help others be aware of the scams that are out there, and how they can avoid them.

At our Scams Awareness presentations, attendees are encouraged to share their stories. Almost everyone you know has encountered a scam and by talking to each other, we can make sure no one is alone in the fight against scams.

To enquire about booking a free presentation with our Community Education team 👉 https://scamnet.wa.gov.au/scamnet/Contact_Us-ScamNet_Talks.htm

26/08/2024

💰Thanks to FuelWatch - Perth motorists can save more on fuel than drivers in any other capital city.

It takes less than 30 seconds to check out the FuelWatch website at www.fuelwatch.wa.gov.au to find the best deal near you, it’s also worth considering signing up for personalised alerts.

✅ FuelWatch - the only service in Australia that gives you the opportunity to access tomorrow’s fuel prices today.

Read ACCC's latest petrol industry report to see how WA compares to other states: https://www.accc.gov.au/media-release/there-are-tools-available-to-save-money-on-fuel

*Annual savings assuming a motorist filled a 50-litre tank weekly.

22/08/2024

💸 Stretch your dollar at the checkout using unit pricing.

It not only shows the cost of a product, but also the value of the product as a price per standard unit of measurement, allowing you to compare the cost of grocery products quickly and accurately. For example between brands, specials, and package sizes, between packaged and unpackaged, or fresh and frozen.

Read more about unit pricing and your rights when items scan incorrectly - https://www.commerce.wa.gov.au/announcements/commissioners-blog-stretch-your-dollar-checkout-using-unit-pricing

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Our Story

Consumer Protection WA provides education and assistance to Aboriginal consumers relating to the Australian Consumer Law. All you have to do is Ask Us. Pick up the phone and yarn with our Aboriginal officers, send us an email, or write a post on this page’s inbox.

Making a query or complaint on this page:
All fans of this page, with a potential complaint or enquiries must use the privacy of our message inbox instead of posting on the main page. This means we can deal with your matter in a confidential manner. Any posts on this page deemed as offensive, name a trader, company, brand or product will be removed.

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