Citizens Advice West Suffolk

You can protect yourself from online scams by making sure you’re:

✅ Checking the signs of fake online shops
✅ Confirming the return policy
✅ Paying by card to get extra protection if things go wrong

Find out more ⤵️
https://buff.ly/3utcEfd

🕜 You have the right to take time off from work in certain circumstances.

These are called 'statutory rights'.

Check what your rights are ⤵️
https://buff.ly/45hS1TX

💰 A workplace pension scheme is a way of saving for your retirement.

The contributions are taken directly from your wages - your employer might also contribute to the scheme.

We can help you understand ⤵️
https://buff.ly/3PVjtkq

⚠️ Laybuy are a buy now, pay later company and they went into administration on 24 June 2024.

If you have a Laybuy account, you won’t be able to buy anything online or in shops using Laybuy.

Check our advice ⤵️
https://buff.ly/3zXcIKp

Having to go to the court as a witness can be daunting.

Our online advice can help you understand the process and what you can expect ⤵️
https://buff.ly/3WjjGCm

You might be able to claim extra benefits if you have a child, such as Child Benefit or Universal Credit.

And there’s government approved schemes to help you pay for childcare.

Check what you’re entitled to ⤵️
https://buff.ly/468Xmi7

You probably booked a package holiday if you:

➡️ Booked at least 2 different parts of your holiday with the same company at the same time

Make sure you know your rights to cancel a package holiday ⤵️
https://buff.ly/409fHrw

Citizens Advice West Suffolk has received a grant, to be used towards the cost of reference books and online subscription to online Benefits Calculation program.
Many thanks Councillors David Nettleton, Robert Everitt at Suffolk County Council

❗ If you’re facing homelessness, it’s important to check if you can get help from the council.

Our advice can help you understand what steps you can take ⤵️
https://buff.ly/3S6hYBL

ur 5 key posts
What will the first 100 days of a Labour government look like?

Join on 16 July to hear from an expert panel on the policies Labour could prioritise to make a significant impact.

Register for free ⤵️
https://buff.ly/3W1fdTF

👋 Looking to make a difference this summer?

You can help us support your local community to find a way forward with the problems they face.

Find out more ⤵️
https://buff.ly/4bvBCxR

🏡 Did you know a tenancy agreement could be written or verbal?

It’s a contract between you and your landlord and it gives certain rights to both of you.

Read more on our website ⤵️
https://buff.ly/45UPh0f

If you’re having a hard time paying for your bills, make sure to check if you can get extra help or money.

We can help you find a way forward ⤵️
https://buff.ly/3XRWSLc

Jazz Night at the Guildhall raises in excess of £3,000 for Citizens Advice West Suffolk
Thanks to Bedfords Estate Agents, Rees Pryer Architects, Ahstons Legal, Bluesys IT Services, Whitings LLP, and other local companies and individuals who donated auction and raffle prizes

🚗 If your car needs service such as repairs or MOT, it's a good idea to use an approved car garage.

These garages have clear complaints procedures and are all approved by the Motor Industry Code of Practice for Service and Repair.

Find out more ⤵️
https://buff.ly/45SQRjm

You might be able to claim benefits if you:

➡️ Can’t work because you’re sick or disabled
➡️ Have difficulty with everyday tasks or getting around

Check our advice ⤵️
https://buff.ly/4cNEeZ1

Facing issues paying your credit card?

There’s things you can do to improve your situation.

Our advice can help you ⤵️

❗ It’s important to check if you can get Statutory Sick Pay when you're off work sick.

We can help you understand your rights ⤵️

You might be able to pay less council tax or not pay it at all based on your circumstances.

For example, you could get Council Tax Reduction if you have low income.

Check our advice ⤵️

☀️ Travelling in Europe this summer?

Make sure you got everything covered, from your passport validity to travel insurance.

Here’s what you need to know ⤵️

✨ It’s and we’re celebrating all the incredible things we do in our local communities!

We’re so proud of the difference our staff and volunteers make each day.

Follow us through the week to see what we’re up to!

🔨 Our advice can help you save time, money and stress when you’re preparing to get building work, renovations or repairs done on your home.

They’ll also help you avoid problems with builders, plumbers or other contractors ⤵️
https://www.citizensadvice.org.uk/consumer/getting-home-improvements-done/before-you-get-building-work-done/

Reception is now open on a Friday in Haverhill from 10am to 12 noon. Updated times and locations below.

Are you worried about someone's gambling during the men's Euros?

We can help you start the conversation with them, or help them get support.

Our website has lots of advice ⤵️
https://www.citizensadvice.org.uk/debt-and-money/gambling-problems/if-youre-worried-about-someones-gambling/

⚡ Your energy supplier has to let you know about a direct debit payment increase before it happens.

This is known as the 'direct debit guarantee'.

Find out more ⤵️
https://buff.ly/3EzHdW5

🏡 Are you looking for a home to rent?

You’ll have to think about whether to rent from a private landlord or letting agent and the best way to search for a property.

Our advice can help you ⤵️
https://buff.ly/3VqO78d

Managing mortgage payments can help you stay in control of your finances.

We can support you with:
➡️ Planning your budget
➡️ Dealing with mortgage increases and income drops
➡️ Knowing what to do when you face difficulties

Our advice ⤵️
https://buff.ly/3KHiHVV

📦 Has your parcel gone missing?

If the parcel wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue.

Check what steps you can take ⤵️
https://buff.ly/3oFIh0A

💬 “What about living standards?”

This is the number one issue for voters this election. But will the next government have a clear plan to tackle this?

Join next event to hear more ⬇️
https://bit.ly/3XEKGxt

🎟️ It’s always best to buy event tickets from the official seller or from the venue. That way you know it’s genuine and at the original price.

Check what you need to look out for ⤵️
https://buff.ly/45JLSjb