Philadelphia Water Department

ReadyPhiladelphia, the city’s emergency notification system is now available in 11 languages! It’s an easy way to stay connected to emergency information. To sign up with your preferred language visit bit.ly/3x9BCpu

ReadyPhiladelphia Public Alert Program Expands. Emergency Messages Now Available in Multiple Languages | Office of Emergency Management ReadyPhiladelphia, the City’s free mass notification system, is now available to residents and businesses in 11 different languages.

Check out our new Water Quality report online! Get informed on:
· Federal & State approved water quality results
· Water treatment & testing
· Water delivery through 3,100 miles of water mains to your home
· Water service line tips, and more!
View the new report at: water.phila.gov/wqr

SAVE THE DATE: the annual Delaware River Festival will be held on Saturday, September 28th from 10 a.m. to 4 p.m. Festivities will take place on both sides of the river: Penn’s Landing in Philly and Wiggin’s Park in Camden.

We’re excited to collaborate with Partnership for the Delaware Estuary, Independence Seaport Museum, and Center for Aquatic Sciences on this festive event!

Learn more: https://www.delawareriverfest.org/

Enjoying the Jazz performances and talking to Philly residents in West Philly this Saturday at Lancaster Ave Jazz & Arts Festival, 39th Street and Powelton Ave in Saunders Park Greene. Stop by the PWD tent, take our customer survey, learn about GSI in the neighborhood and get info on water services and programs. Here until 7pm!

Due to technical issues, our contact center staff cannot assist with billing questions. Self-service options for bill pay and balance lookups remain unaffected. Our emergency line is up, and we are ready to take your calls. Call (215) 685-6300 and press 1 for emergencies.

How can we improve our customer experience? Tell us how you feel about our services on our 2024 annual customer satisfaction survey! Plus, you could win a $100 gift card!
Take the survey here ➡ https://pwdsurvey.com/fb

PWD employees are the heartbeat of our operations, and when an employee provides a level of excellent service that is recognized by our customers, we like to celebrate those employees. Today we feature Water Customer Care Rep., Jocelyn Thompson.

A customer said the following about Jocelyn: "I called because I had questions about my water bill. I spoke with a young lady named, Jocelyn, who explained my bill to me. She was so nice and calm and patient with me, and made sure that I had all my questions and concerns answered. It was a pleasure speaking with her and she really made my day! The service I received felt like it was above and beyond… but I bet that’s her everyday- just a fabulous person! Thank you, Jocelyn!"

We appreciate all that you do Jocelyn!

Last Call! Join the curator and artists in a closing reception of Wandering: Observations of Our Watershed at Fairmount Water Works on Saturday, July 27, 11 a.m.-2 p.m.
Light fair with refreshments, wine, and beer.
RSVP: https://shorturl.at/P4dU1

Last month, PWD joined the last day of the Schuylkill River Sojourn - a 7-day, 112-mile kayak and canoe trip that begins where the Schuylkill River Trail does, in Schuylkill Haven, Pa. A big thanks to Schuylkill River Greenways NHA for letting us join and see the importance and beauty of our beloved watershed firsthand!

Twelve non-residential, local properties will receive funding for new green stormwater infrastructure (GSI) retrofits! Find out who they are, and learn how to apply for the next round of Stormwater Retrofit Grants in the fall: https://water.phila.gov/blog/2023-2024-stormwater-grant-awardees-announced/

PWD and Philadelphia Department of Revenue are helping customers with water bills, including individuals who are:
*Seniors
*Income-qualified
*Experiencing a special hardship making it difficult to pay

See if you qualify: phila.gov/waterbillhelp

Summer heat tips! No. 1 - stay hydrated!

4 Dos and 2 (Please) Don’ts to Beat the Heat this Summer in Philadelphia

Yesterday, PWD, Mural Arts Philadelphia, and The Academy of Natural Sciences hosted the Waterway Arts Initiative’s inaugural event at Awbury Arboretum.

Residents engaged in creative and educational activities while learning about infrastructure-related flooding and its impact on Germantown. Attendees accessed resources and information about flood safety.

Learn more about the Waterway Arts Initiative: https://water.phila.gov/drops/waterway-arts-initiative-germantown/

Striking up conversations over a ice cold cup of tap water is what we live for! Being able to educate Philadelphians about water quality and water treatment at City Hall today was amazing. We thank those who stopped by to chat with us during our launch event.
Wanna know where the Philly Water Bar will be next? If you missed the Water Bar today at City Hall, check out our upcoming schedule: https://water.phila.gov/drops/philly-water-bar-2024/

Beat the summer heat with a delicious and refreshing cup of Philadelphia tap water!

Our Philly Water Bar is reopening for the season at City Hall, tomorrow July 10th at 12 p.m., offering FREE tap water that’s high-quality, cost-effective, and sustainable. Come visit us, bring (or win!) a water bottle, and stay hydrated all summer long! water.phila.gov/drops/philly-water-bar-2024/

Using a hydrant to cool off might seem like a good idea, but hydrants are for fighting fires, and opening one for fun can lead to injuries, damaged property, and blocks without water for firefighting. Here are some other ways to stay cool this summer: https://water.phila.gov/blog/dos-and-please-donts-to-beat-the-heat-this-summer/

¡Nuestra encuesta anual de comentarios de clientes ya está abierta! Nuestra encuesta anual de comentarios de clientes nos ayuda a saber lo que es más importante para aquellos que dependen del agua de Filadelfia. Proporcione sus comentarios y podría ganar una tarjeta de regalo de $100.

¡Tome la encuesta ahora!➡ https://pwdsurvey.com/fb-es

Join the Philadelphia Water Department, Mural Arts Philadelphia, and The Academy of Natural Sciences for the Waterway Arts Initiative’s inaugural event on Wednesday, July 10 from 4 to 7 p.m. at the Francis Cope House at Awbury Arboretum. Germantown residents are welcome to this free event to engage in educational activities and access flooding resources.
RSVP now: https://forms.gle/RxtsqVspAkRxNXRe7

Wishing everyone a safe 4th of July holiday!
If you are dealing with a water emergency, the best way to report it is by calling our 24/7 hotline at (215) 685-6300. If you have a billing question, call us tomorrow beginning at 8:30 a.m. for assistance.

Our 2024 Customer Survey is now open! Want to give feedback on topics like the taste of tap water, customer service, billing, and more? Tell us how we can improve our services — and you could win $100: https://pwdsurvey.com/fb

Plan ahead! Our offices will be closed on Thursday for the July 4th holiday. If you are dealing with a water emergency, remember to call our 24/7 hotline at (215) 685-6300.
(Pictured: PWD employees in our Distribution Unit)

Love is in the water in Pennypack Creek💙
Male sunfish swim in circles and fan the sediment with their fins to create round nests to attract mates. PWD scientists spotted this courtship ritual while monitoring water quality in the creek - fish and other aquatic life are signs of healthy waterways!

📸: Kelli Williams, PWD Environmental Scientist

This past Saturday we had the opportunity to participate in the Wawa Welcome America’s Ave of the Arts Block Party. Thank you Emancipet for letting us participate in Ave of the Barks, featuring resources for pet owners!
We had great conversations with owners about the harmful effects dog waste has on the environment and keeping it out of our waterways. We also love that our furry friends are always eager to say hello to us💙

Have you checked out the new Philadelphia Water Department Customer Guide? This handy electronic resource includes information on: billing, water service, frequently asked questions, important phone numbers, and more! It's everything you need to get the most out of PWD programs and services. Check it out now: https://water.phila.gov/customer-guide/

Beautify your home while helping the environment!
Signup for RainCheck to receive the following stormwater tools:
*Rain Barrels (FREE)
*Rain Garden
*Metal Downspout Planters, and more!
Visit https://www.pwdraincheck.org/en/ to get involved!

Have you heard about Philadelphia’s 25-year plan to strengthen and upgrade essential drinking water infrastructure? PWD is investing in the future to make sure every Philly household receives quality drinking water. Learn more about our Water Revitalization Plan at this link: https://water.phila.gov/projects/revitalization/

If you are having difficulty paying your water bill, or you are at risk of having your water shutoff, there may be options to help you!
Visit water.phila.gov/care to learn more about programs designed to help keep your water flowing!

Day 2 at the Hispanic Fiesta yesterday was a success! We enjoyed the sites and sounds of Philly's vibrant Hispanic communities. Over two days, we were able to share water assistance and water service information with hundreds of attendees. Special shoutout to PWD customer care rep Noemi, who helped us communicate with individuals using her Spanish language skills - thank you!

Day one of the Hispanic Fiesta is complete! Great time interacting with residents from all over Philly, and sharing vital information on PWD/Water Revenue programs and services. Special shoutout to Christian from Philadelphia Department of Revenue for joining us and lending us his Spanish language skills for the day - city department .

Take the PWD challenge: Did you know that 40% of U.S. dog owners don’t pick up after their dogs? Dog poo is harmful to the environment and should never be thrown down a storm drain - Tell a neighbor to bag it and throw it in the trash!