Serco Asia Pacific

For more than 25 years, Serco has partnered with the Australian Defence Force to deliver critical services covering people and training, complex program management, engineering, and infrastructure solutions.

Over this time, we have received numerous awards for our contribution to the Defence Industry, including being recognized as Naval Business of the Year in 2020 and Estate & Infrastructure Business of the Year in 2022. This year, we're finalists in four categories at the Australian Defence Industry Awards.

With more than 700 veterans and reservists colleagues, we invest around $433m annually in Australian, veteran, and Indigenous-owned businesses. Our aim? To create a meaningful and sustainable impact in the communities we serve. From local supply chains to community initiatives, we're not just in the community - we're a part of it.

Across Australia, our teams collaborate with their local communities to support initiatives that focus on creating positive outcomes for First Nations peoples, communities, and organisations. In partnership with our First Nations partners, we are proud to participate in initiatives that provide opportunities for First Nations people to actively contribute to the design and delivery of policies, programs, and services that affect their community.

In the Clarence Valley of NSW, local Elders, families, and students from the Bundjalung, Yaegl and Gumbaynggirr nations gathered yesterday to promote the Close the Gap Program to all youth, covering topics such as health, education, employment, justice, and cultural awareness. As a sponsor of this event, our staff embedded themselves among the more than 1600 school students attending, fostering a connection between community and culture through a range of interactive activities on the day.

Alongside Aboriginal owned and run business Mudyala Aboriginal Corporation, who organised and ran the event, Serco was proud to be one of many organisations participating including Clarence Valley Council, Loving Life FM, Bulgarr Ngaru Medical Aboriginal Corporation and visiting National Rugby League players.

We are proud to be actively involved in supporting First Nations organisations and peoples and finding ways to support community events and volunteer our time to get involved.

Grafton Serco

Celebrating , meet Emily Edwards, a proud Whadjuk Noongar woman from the South-West of Western Australia, who is a shining example of how dedication, determination, and an unwavering belief in one's culture can pave the way to success.

As Diversity & Inclusion Lead for Recruitment, an active member of our Reconciliation Action Plan (RAP) working group and Kanyini, our First Nations colleague network, Emily is dedicated to fostering inclusive workplaces and transforming the narrative for Indigenous people in the workplace, ensuring they feel included, heard, and empowered.

Read more >>> https://www.serco.com/aspac/our-impact/indigenous-participation/my-passion-is-my-people-meet-emily-edwards-driving-positive-outcomes-for-her-people

📣 Shout out to our Clarence Correctional team and inmates for their ongoing involvement with the Grafton Jacaranda Festival as part of the Purple Army! Volunteering plays a key role in regional communities like Grafton, and we're proud of our team's dedication to making a positive impact in the communities we serve. Thinking about volunteering? We strongly encourage you to join the Purple Army!

How can you make a positive impact in your community? Volunteer! For more than 20 years, Maryanne from our Immigration team has spent her free time giving back to her community, enabling communities to grow and enhance their community spirit.

Having volunteered at soup kitchens, music festivals, bushfire recovery efforts, and more, Maryanne’s volunteering highlight was at the Commonwealth Games in Melbourne where she was assigned to the Sri Lankan team in the Games Village.

“I would encourage you all to find a project that will make a positive impact on sport, society, or the environment and get involved. Fostering community spirit, developing new skills, and making new friends is a very satisfying way to spend some of your free time.”

We are proud to support our team in dedicating time to support their communities, through our volunteer leave policy.

In celebration of , we're shining a spotlight on the exceptional members of our team who dedicate their free time to volunteering within their communities. To kick things off, we are recognising Bharti, a dentist from our Australian Defence Services Health Services division. Outside of her professional commitments, Bharti volunteers at her local temple, where she helps organise various community events and ceremonies. Driven by the sense of community and spirituality that the temple brings, Bharti finds joy and fulfillment in supporting her fellow worshippers.

For anyone thinking of volunteering, Bharti encourages you to find something you're passionate about. "Volunteering not only benefits others but brings a sense of purpose and satisfaction to oneself. It's a wonderful way to give back and make a positive impact," she says.

Meet Leighton Nolte, a passionate scientist and caregiver who has emerged as a key influencer in nursing innovation and economic empowerment in healthcare. From cardiology to rehab consulting for the Australian Defence Force, Leighton's work underscores the pivotal role nurses play in patient care and healthcare economics.

At the Simpson Barracks' outpatient department, Leighton has shown how nurses blend services like physiotherapy and mental health support to not only elevate patient outcomes but also strengthen the economic vitality of healthcare systems through preventive care. His path from science student to ADF nurse reveals the wide array of opportunities in nursing, mirroring the profession's dynamic evolution.

Leighton champions the economic benefits of nursing, spotlighting education, holistic care, and the vital role of nurses in patient advocacy and economic efficiency. As global healthcare grapples with increasing economic hurdles, Leighton's insights underscore the strategic significance of nursing's economic contributions for enhancing healthcare outcomes and ensuring the sustainability of healthcare.

Be the health force behind the Australian Defence Force >>> https://www.sercocareers.com/ADF-Health-Services

Continuing our celebration of International Nurses Day, we shine a spotlight on Nicole Stanley, a dedicated nurse based in Victoria. With over 20 years in the field, Nicole's incredible work, especially in mental health nursing, serves as an inspiration to all.

Having worked in the Defence sector for over four years, Nicole has a deep understanding of the unique mental health challenges faced by military personnel. She believes in providing compassionate care, understanding, and a non-judgmental space for her patients.

Nicole's approach? A holistic, patient-centric one. She shares, "I love working with people who have been on deployment. They can’t talk to people; they won’t take it home. It gives them space to talk without judgment."

Her impact goes beyond her day job. Many of her patients maintain contact, a testament to the trust she builds and the lasting impact of her care. Nicole's journey is about the lives touched, the silent battles fought alongside her patients, and the unspoken words of gratitude.

We celebrate nurses like Nicole who remind us of the profound impact one person can make.

Be the health force behind the Australian Defence Force >>> https://www.sercocareers.com/ADF-Health-Services

Happy International Nurses Day! Thank you to all our nurses across Asia Pacific who care for vulnerable patients in corrections facilities, provide specialised military medicine to Australian Defence Force personnel, give advice to consumers via telehealth services, support hospitals and aged care services in rural and remote communities, deliver training and clinical governance, manage credentialing and lead our teams. You are all incredible!

We are thrilled to announce that Serco has been named a finalist in the Best Veteran Support Program and Best Training and Development Program categories for the Defence Connect Defence & National Security Workforce Awards!

At Serco, we value the unique skillset and knowledge veterans bring to the table and prioritise the training and development of our colleagues through a diverse range of programs to support personal and professional development. Join us at Serco and together we can make a positive impact in your community.

Transitioning from an allied health professional to a customer contact officer supporting the National Disability Insurance Agency (NDIA), Marie Allen’s personal and professional life is driven by her desire to positively impact our communities. Leveraging her perspective as an individual with a vision impairment along with her firsthand experience as a NDIS participant, Marie brings a unique perspective that contributes to fostering an inclusive work environment.

Read Marie’s story >>> https://www.serco.com/aspac/our-people/meet-marie-allen-championing-inclusivity-in-her-workplace

Today, on Anzac Day, we commemorate Australians and New Zealanders who served and died in all wars, conflicts, and peacekeeping operations, as well as those who are currently serving. Their efforts and sacrifices will never be forgotten.

We recognise the service and sacrifice of all veterans, particularly those in our Serco team.

To all veterans, reservists, and current service personnel, thank you for your service and your contribution to our nations.

Lest We Forget.

Serco proudly supports veterans and reservists like Joye, a Biomedical Engineer on our Medical and Dental Equipment Support Services contract, recognising their invaluable contribution to both organizations and the community.

From the remote South Pacific Island of Niuatoputapu (a volcanic island in the nation of Tonga, Pacific Ocean) to serving as a Combat Engineer for the Australian Army Reserve, Joye’s journey is driven by his commitment to serve his community and country.

Read more >> https://www.serco.com/aspac/our-people/joye-unga-empowering-our-veteran-and-reservists-colleagues

Ansilea's journey from a Navigation specialist in the Royal New Zealand Navy (RNZN) to a key member of the HMAS Watson Professional Services team illustrates the invaluable expertise ex-service personnel bring to civilian roles.

With more than 14 years of service in the RNZN, Ansilea's transition to civilian life saw her joining the HMAS Watson Professional Services team directly through her connections within the Royal Australian Navy. Leveraging her extensive technical and broader organisational skills acquired during her service career, Ansilea has played a pivotal role in enhancing the delivery of our maritime warfare training programs.

Beginning her civilian career as a Senior Instructor, Ansilea’s trajectory within the HMAS Watson team has seen her rise to the role of Training Manager. In her current capacity, she oversees a team of specialised ex-service personnel who deliver comprehensive navigation and warfare training to Maritime Warfare Officers across all stages of their careers.

Ansilea’s commitment to professional development is evident in her utilisation of Serco’s Study Assistance Scheme. Through this initiative, she has pursued tertiary education in Business, Training and Assessment, and Project Management, enhancing her skills and knowledge base to excel in her role.

Drawing upon the knowledge and skill ex-service personnel like Ansilea bring to our organisation bolsters our workforce with diverse experiences and supports Serco in delivering training to current Australian Defence Force personnel that anticipates tomorrow’s needs.

Recognising the important role local organisations play within our community, we are proud to support NSW RFS - Clarence Valley District in keeping their volunteer members safe.

A huge thanks to Serco Asia Pacific for the very generous donation today of a number of items that will assist us to move forward with increasing respiratory protection for our Volunteers. For the past few years - both agencies have built a strong working relationship and we look forward to working with the staff at Clarence Correctional Facility into the future.

Our Homeward team participated in the 2024 Homelessness NSW Conference in Newcastle, NSW, where they had the opportunity to strengthen partnerships with organisations combating homelessness and raise awareness about Homeward's vital services. Bringing together representatives from various NSW organisations, the event aimed to address the need for comprehensive solutions to tackle the urgent issue of homelessness in the state.

We are proud to work in partnership with Big River Group on projects that serve communities and offer support to local people and organisations. Together, we have worked on projects that strengthen the social and economic wellbeing of the communities in which we operate. Today we were honoured to attend the grand opening of their Grafton Manufacturing site alongside Kevin Hogan MP, Richie Williamson MP and other members of our community.

Making the impossible possible, Clinton Williams our Defence Solution Lead, has led the successful project of overseeing merchant mariners conducting warship trials for the Royal New Zealand Navy. With two Inshore Patrol Vessels sold to the Irish Naval Service and facing personnel shortages, Clint's innovative approach has paved the way for an effective solution to support defence objectives.

Read more >>> https://www.serco.com/aspac/our-people/an-innovative-solution-supporting-defence-objectives

Serco is proud to announce our successful completion of the White Ribbon Australia Workplace Accreditation Program, reflecting our commitment to providing an inclusive and safe working environment, underpinned by respect, wellbeing, and equality for all colleagues.

Read more >>> https://www.serco.com/aspac/news/media-releases/2024/serco-achieves-white-ribbon-workplace-accreditation

Across Serco, many of our colleagues go beyond delivering essential public services by volunteering their own time to provide vital support for their local communities. And Khalid Ayoubi, Acting Transport and Es**rt Operations Manager, from our Immigration team in Melbourne, is one of them.

Khalid is a dedicated member of the Plenty Brigade of the Victorian Country Fire Authority (CFA) and has been volunteering at local community events to raise awareness of fire safety.

Recently, he donned his firefighter's turnout gear to join his brigade teammates in the Diamond Creek Festival CFA Tug-Of-War Contest, where they faced off against the neighbouring District 14 station. This annual event not only fosters community support but also highlights the crucial efforts of the CFA in outer metropolitan and regional areas, emphasising fire safety in high bushfire risk zones.

We are proud of the work of Khalid and our colleagues through volunteering demonstrates their commitment to our values and truly does create a positive impact.

Read more >>> https://www.serco.com/aspac/our-people/volunteer-firey-pulling-for-the-community

Thank you Creative Careers in Medicine for hosting an insightful conference! It was a great for our team, represented by Eleanor, Regional Manager, South NSW for ADF Health Services, to engage with numerous healthcare professionals and discuss the diverse career opportunities beyond clinical practice at Serco.

Have you ever considered the possibilities of working as a medical professional on an Australian Defence Force base? Learn more about this unique and rewarding opportunity >>> https://www.sercocareers.com/ADF-Health-Services

We are to be part of an amazing initiative that supports children affected by parental incarceration and see the positive impact this book is having across Australia!

📚 The Central Queensland Health Service team (pictured) are sharing our storybook, The Sun Still Shines, with dads in custody at an upcoming event! We are THRILLED to see our little book being used far and wide to help kids and their parents in custody.

The Sun Still Shines is now available at public libraries across NSW, VIC, TAS, QLD, WA, and soon SA.

That's quite a footprint! We hope to reduce the stigma for children with a parent in custody. When they see this on the library shelves, they'll know that they are not alone. ☀️

Thank you to collaborators Green Fox Studio, social worker Mary Jo McVeigh, and Serco Asia Pacific.

Find out more about the book on our website! www.shineforkids.org.au

Urgent Mission Success! Amid preparations for RSV Nuyina’s full Antarctic season last year, our team faced an unexpected challenge: a medical evacuation over 2000 miles away! With the station's runway closed, our team swiftly pivoted to send the ship and conduct a rescue that had never before been undertaken so close to the Antarctic winter.

In a race against time to rescue an expeditioner from Casey Station, the team swiftly pivoted from their existing schedule to the new mission. Overhauling logistical, crewing, and regulatory arrangements, utilising advanced technology for planning, conducting extensive training drills, while monitoring the ship's progress through Antarctic winter conditions around the clock.

Delivered at minimal notice in challenging conditions, the mission was a success!

We are immensely proud of our ASRV team for all that they do to deliver that service, whether they are providing unprecedented and extended access to the Southern Ocean and Antarctica or saving a life at the edge of the world. In recognition of their swift actions, they were recently awarded a global Pulse Award.

Read more >>> https://www.serco.com/aspac/news/media-releases/2023/saving-a-life-at-the-edge-of-the-world-the-rsv-nuyina-antarctic-rescue-mission

We are excited to announce the newest additions to our team at Defence Marine Support Services (DMSS) in Sydney! Say hello to Saxon and Malachi as they begin their two-year traineeship as deckhands on the Royal Australian Navy’s fuel barges. Building on the achievements of Nick, who began his traineeship with us last year, we are proud to continue facilitating opportunities to increase First Nations participation in the maritime industry and provide meaningful experiences for trainees to learn and grow.

Congratulations to Get into Maritime 2023 graduates Saxon (far left) and Malachi (2nd from left), who have started new traineeships with SERCO Asia Pacific as deck hands on Royal Australian Navy's fuel barges.

2022 Get into Maritime graduate Nick was the first graduate to join Serco Asia Pacific, a placement so successful that they welcomed two trainees this year.

“Developed in partnership with TAFE NSW and the Sea Heritage Foundation, Get Into Maritime helps students develop hands-on, job-ready maritime,” said Dean Delia, Director of Young People, Prince's Trust Australia.

“Thanks to SERCO Asia Pacific, Saxon and Malachi will be able to put their new skills to practical use,” he added.

👏 Many thanks to First Sentier Investors who are proud supporters of the 2023 Get Into Maritime project.

Large Australian defence contractors play a key role in enabling and amplifying innovative solutions developed by local industry partners, strengthening Australia’s industry capability. That’s why we are proud to partner with Navity, an innovative educational software solution for maritime students.

Navity, founded by Joe Currin, a former Warfare Officer in the Royal Navy and Serco employee from our HMAS Watson Training Services team, leverages his insights and experience to create a solution addressing key challenges in traditional maritime training.

Bolstering our service delivery, Navity commenced its support for the Royal Australian Navy in September 2023 through a subcontracting agreement with Serco, enhancing their Maritime Warfare Officers' training.

Learn more >>> https://www.serco.com/aspac/our-people/former-navy-officer-revolutionises-maritime-training-with-cutting-edge-technology

Managing a large number of subcontractors can be a challenging task, especially when dealing with paper-based and labour-intensive processes. Our Fiona Stanley Hospital team embraced this challenge and modernised their management approach.

By implementing the cloud-based Rapid Global solution, the team streamlined the permitting process, providing on-site subcontractors with real-time access to permits and enhanced security features such as geofencing. This ensures that permits are only signed when subcontractors are on-site, promoting safety.

This digital shift not only improves our subcontractor management efficiency but also has a positive impact on the environment, significantly reducing paper usage and storage requirements across the hospital.

Read more >>>https://www.serco.com/aspac/our-impact/governance/revolutionising-subcontractor-management-at-fsh

We recently celebrated all those who have gone above and beyond over the past year while embodying our core values - Trust, Care, Pride and Innovation – at our annual Global Pulse awards.

One of the recipients of our Pride award was the Clarence Correctional Centre (CLA) team, recognised for their efforts in rejuvenating their local community of Grafton following the severe impact of bushfires and floods.

Working with the Clarence Valley Council, the project, part of NSW's Streets as Shared Spaces Program, brought the community together, supported local businesses, and inspired a fresh perspective on Grafton.

Read more >>> https://www.serco.com/aspac/our-impact/community/clarence-helps-revitalise-country-town



📸 Salty Dingo