Housing Services

See 'what's on' at Sanderson House this term

What's on at Sanderson House this term?

Take a look at the timetable to find out what's on, including activities run by The Place - York , Chapelfields Community Association and Gateway Church

If you are having problems with anti-social noise, you can report these online at www.york.gov.uk/NoisePollution

Alternatively, contact our Neighbourhood Enforcement Team for help with noise problems from domestic premises at www.york.gov.uk/noise

For out of hours noise complaints contact our Noise Patrol (Friday and Saturday, 9pm to 2.30am) on 01904 551555 or email [email protected]

This week's bidding cycle is now open.

For those with an active housing application, you have until midnight on Tuesday 17 September to show an interest in any properties.

This week there are 6 properties:

5x 1 bed properties
1x 2 bed property

Restrictions may apply to some properties.

Please note that customers can only see properties they are eligible to bid on.

Age UK York are running a Planning for later Life event in the Marriott Room at York Library, Library Square, York YO1 7DS on Monday 23 September between 9.30am and 1pm.

This session, run jointly with local solicitors Crombie Wilkinson will focus on why you should consider making a Will and setting up a Lasting Power of Attorney. City of York Housing will also be in attendance offering advice on housing options for older people.

Entrance is free and no booking is required although booking is strongly recommended for the individual advice sessions.

For further information or to make a booking please call Age UK York’s First Call team on 01904 634061 or email [email protected]

We are committed to supporting our tenants and want to make sure you can access our services equally.

Please let us know about your needs and if we can do anything to make things easier/better for you when we deliver our services (e.g. large print text, more time to answer the door).

You can let us know what adjustment you need and why you need it by:

• letter to Housing Service Improvements, West Offices, Station Rise, York YO1 6GA
• email [email protected], or
• phone to any housing service area

We need to let our empty properties quickly to families who are waiting for a new home.

Help us by making sure your home meets our Moving Out Standard which you can find on our website at www.york.gov.uk/MovingOutStandard

We provide a range of accommodation across the city for older people who want to continue to live independently. We have 2 kinds of independent living schemes: independent living and independent living with 24-hour support.

If you are interested in joining one of our independent living schemes see www.york.gov.uk/IndependentLiving, speak to your Housing Management Officer (HMO) or phone 01904 554095.

Applicants can arrange to visit a scheme before applying. You can bring your friends and family to look at our facilities as well.

Become a Volunteer Community Health Champion!

To book or for further information, please contact [email protected]

Fancy being part of the Community Health Champions Volunteering Programme?

Join us on Wednesday 11th September, 1:30pm-4:30pm, for the Information and Induction Session.

💚 Learn how to support positive health and well-being in your area.
💚 Meet like-minded people.

To book or for further information, please contact:
📧 [email protected]
📞 01904 552774

If you need to end your tenancy you need to give us 4 weeks' notice (all tenancies are ended on a Monday). You also need to:

- pay your rent until the end of your tenancy
- return all your keys before 10:00am on the Monday your tenancy ends (including keys to sheds and window locks)
- repair any damage caused by you or your family before you leave
- remove all rubbish and personal belongings from the house
- leave the garden and any outbuildings clear and tidy

You can give notice by contacting your Housing Management Officer (HMO) via the OpenHousing portal at www.york.gov.uk/OpenHousing

See www.york.gov.uk/GivingNotice for further information and guidance.

The next Acomb community clothes swap is THIS Saturday at Acomb Parish Church Hall, Front Street, York.

A friendly, monthly clothes swap where you can swap up to 20 items.

We are super excited for our September swap! See you there 😃

Find more information on the Front Street improvement scheme at: www.york.gov.uk/AcombFrontStreet

We are spending a penny (or two) improving the Cross Street public toilets in Acomb.

From this week, we are carrying out works to:
• upgrade the existing accessible toilet
• convert the former gents block into a new second accessible toilet

Some toilets will remain open 8am-6pm, but the accessible toilet will be closed from this Thursday (5 September) while work is underway.

You can find the nearest accessible toilets at Acomb Explore Library or Morrisons.

Work is expected to last for seven weeks and we are due to finish by October half term. We apologise for any inconvenience.

Find more information on the Front Street improvement scheme at: www.york.gov.uk/AcombFrontStreet

This week's bidding cycle is now open.

For those with an active housing application, you have until midnight on Tuesday 10 September to show an interest in any properties.

This week there are 7 properties:
4x 1 bed properties
2x 2 bed properties
1x 3 bed property

Restrictions may apply to some properties.

Please note that customers can only see properties they are eligible to bid on.

Our tenants are invited to meet staff from our home improvements, repairs and benefits teams.

You'll see the latest home improvement products:
- kitchens and bathrooms
- flooring and wall coverings
- taps and showers

For more information see www.york.gov.uk/HousingCustomerRoadshow

As a council tenant you have responsibilities. These include:

• paying your rent and any service charges in advance
• occupying your property as your main and principal home
• telling us of changes in your circumstances
• providing the council with 4 weeks written notice if you wish to end your tenancy

You may also be responsible for some repairs. Find out which repairs you're responsible for at www.york.gov.uk/CouncilHouseRepairs

For further infromation see www.york.gov.uk/TenantResponsibilities

Succession is when a sole tenant dies and the tenancy passes to another.

Who can succeed depends on when the tenancy began. If the tenancy began before April 2012 the following people can succeed:

• the tenant’s husband, wife or person living with the tenant as their partner at the time of death
• another family member or relative who has lived with the tenant for at least the previous 12 months

If the tenancy began after April 2012 the only people that can succeed are the tenant’s husband, wife or civil partner. This can only happen once – the law only allows one succession.

For further infromation please speak to your Housing Management Officer (HMO).

Follow us on Instagram!

Keep up to date with the latest Housing and Building Services news and updates at
www.instagram.com/cyc.housing.services

We are looking for some volunteer ‘Mystery shoppers’ to join our volunteer team!

If you are a tenant, and have a few minutes to make a phone call or send an email, we would like to invite you to help us make sure that we are providing the service we say we will provide.

Guidance will be given.

If you are interested contact Julie Hood on [email protected] or phone 01904 552907

We are committed to tackling anti-social behaviour (ASB) in your homes and communities. If you are:

• a council tenant, contact your Housing Management Officer (HMO) via the OpenHousing portal at www.york.gov.uk

• not a tenant, but need to complain about a council tenant, email [email protected], [email protected] or [email protected]

• a housing association tenant, or you need to complain about a housing association tenant, contact the relevant housing association. See www.york.gov.uk/HousingAssociations

• not a council or housing association tenant, you can report a noise nuisance at www.york.gov.uk/NoisePollution

Please report a crime to the police on 101 if a non-emergency.

See www.york.gov.uk/AntiSocialBehaviour for further information.

Looking to rent a garage in York?

You don't have to live in York, or be a council tenant, to rent one of our garages.

This week's garage bidding cycle is now open so visit www.york.gov.uk/AvailableCouncilGarages for further information.

Restrictions may apply to some garages.

This week's bidding cycle is now open.

For those with an active housing application, you have until midnight on Tuesday 3 September to show an interest in any properties.

Restrictions may apply to some properties.

Please note that customers can only see properties they are eligible to bid on.

If you are struggling in your property and think you would benefit from adaptations, then we can arrange a free occupational therapy assessment for you.

See www.york.gov.uk/AdaptingYourHome for further information.

Are you registered with HomeSwapper?

If so, did you know you’re 2.5 times more likely to swap if you have photos of your home?

See the handy guide at www.homeswapper.me/how-to-make-photography-work-for-you/

Every year we have a legal obligation to carry out a gas service on your property.

We will write to you giving you at least 10 days notice of when your gas service appointment is due. If the time and date we give you is not suitable, please let us know as soon as possible on 01904 553217 or by email to [email protected]

For further information see www.york.gov.uk/GasServicing

This week's bidding cycle is now open.

For those with an active housing application, you have until midnight on Tuesday 27 August to show an interest in any properties.

This week there are 11 properties:

4x 1 bed properties
7x 2 bed properties

Restrictions may apply to some properties.

Please note that customers can only see properties they are eligible to bid on.

Holiday Activity this August at New Earswick Folk Hall

We have another Holiday Activity this August at the Folk Hall, but this time we have 2 sessions for you to choose from.

Thursday 22nd or 29th August, 12.30pm - 2pm.
⚽ 🏀🎾 🏈 ⚾
Fun for all the family with an Inflatable Mega Pitch for all the outdoor sports fun - feel free to bring a picnic blanket and/or chairs if you wish.

⚽ FREE pack up lunch, snacks and a cooked meal to take away.

🏀 PRE-BOOK ONLY

🏈 All children must be accompanied by an adult, and we advice they wear appropriate sport clothing and trainers.

🎾 🏉 ⚾ 🏏⚽
* Spaces are limited, please book your space by contacting the Folk Hall reception in person or on 01904 752211

Register for the Open Housing portal at www.york.gov.uk/OpenHousing

Our portal brings together housing services, and registering will allow you to:
• apply for housing
• check your rent account
• make a payment
• send a message
• email your Housing Management Officer
• view your repairs
• report anti-social behaviour

You can set up or log in to your Open Housing account online, using your tenancy reference, which starts "1900" or "600", or your application reference which starts "800".

Need advice? The Citizens Advice York drop-in service is open TODAY (Monday) from 10am to 12pm.

Need advice? Our drop-in service is open on Monday from 10am-12pm. Come by for free, confidential support on a range of issues. No appointment needed!

We value feedback from our tenants and leaseholders, and will take every opportunity to improve our services.

Your feedback can, and does, change how we deliver our services - we make changes based on feedback you give us.

See www.york.gov.uk/TenantAndLeaseholderFeedback to find out how you can give us your comments and suggestions.

Looking to rent a garage in York?

You don't have to live in York, or be a council tenant, to rent one of our garages.

This week's garage bidding cycle is now open so visit www.york.gov.uk/AvailableCouncilGarages for further information.

We are now accepting bids for garages at 13 locations.

Restrictions may apply to some garages.

York Family Information Service are holding FREE school uniform events where you can pick up some good quality new and used school uniform and winter coats.