Concordia College ITS Solution Center

Thank you for your patience as we troubleshoot this issue. The Solution Center is here to help. Stop by the Help Desk or send us an e-mail if you have any question.

Please check your e-mail for direct links (Moodle, Banner, Outlook, etc.) to Cobbernet resources. The Solution Center is open from 8 AM to 5 PM, tomorrow Wednesday, January 5th.
The Solution Center will resume normally scheduled hours (8 AM to 8 PM Monday - Friday, 5 PM - 8 PM on Sundays) beginning Thursday, January 6th.

KnowBe4 Training: Check your Concordia e-mail for additional information!

Urgent note for IOS users:
Update your Apple devices to iOS 14.8 to secure your device against the Forcedentry exploit.

Q: What is this exploit
A: The Forcedentry exploit is a zero-day, zero-click exploit that malicious parties can use to target iOS devices. This exploit can allow hackers to gain access to your device and install viruses, or further compromise the integrity of your security systems.

Q: Why should I update?
A: This exploit does not require you to click on any links or enter any information before affecting your device. The only way to protect against the Forcedentry exploit is by updating your iOS to the latest version (iOS 14.8 )

Q: They can have my data as long as I can watch Tik Toks!
A: A symptom of this exploit may cause your device to crash continuously. Not only will you miss out on the latest dance moves, but your device's integrity may be affected.
TLDR; If you're an Apple user, please update your device. If you have any questions about how to update your device, please reach out to the Solution Center. We are here to help.

Happy tech tip Tuesday!
Are you tired of those suspicious e-mails prompting you to 'click on this link NOW'? Are you furious after seeing all of the fake dog walking positions while never getting the opportunity to actually pet any cute dogs?
Included below are a few tips and tricks to avoid getting hooked. For additional information regarding keeping your account safe, check out the ITS CobWeb issued on August 23rd.

Hey, did you know that the Solution Center is hiring student technicians? Working in ITS does not require any technical experience (seriously, no technical skills are needed). Throughout the years, the Solution Center has hired Cobbers from all majors and disciplines (from Physical Therapy and Communications to Education and Neuroscience, etc.).
Come into the Solution Center from 8 AM to 5 PM M-F to grab an application. We're excited to have you join the IT squad 😎

Do you have tech questions that need to be answered in the afternoon?
Do you need help printing from the new PaperCut printers?
The new ITS satellite station is now open!
Head over to the Carl B's Fishbowl lab for afternoon assistance!

Welcome back, Cobbers! We're glad to have you in person and back on campus this year. Please feel free to reach out to the Solution Center if you have any tech questions, we're here to help you!

Happy Tech Tip Thursday! 🥳

It's a new school year and there is a new printing application. If you search for "PaperCut" on Cobbernet, there are instructions to print from any (student) device while you're on campus (including your cellphone!!).